SMART's Electronic Health Record at NJAMHAA Technology conference

NJAMHAA 2014 – SMART Software Exhibiting at the IT Focused Conference

SMART NJAMHAA TECH SMART Management is excited to attend the New Jersey Association of Mental Health and Addiction Agencies, Inc. (NJAMHAA) Annual Conference. The Behavioral Healthcare focused annual conference is being held April 2nd-3rd at Pines Manor in Edison, NJ.

NJAMHAA has proven to be a valuable resource for information and critical legislative changes necessary for SMART to keep our software partners up-to-date within the state of New Jersey. SMART proudly serves several prominent New Jersey customers including New Horizon Treatment Services, John Brooks Recovery Center, Habit Opco and our newest partner Urban Treatment Associates.  Working closely as partners, SMART has refined our EHR Software to meet the unique needs of each multi-modality New Jersey Treatment Organization.

SMART Software is a leader in the state of New Jersey, providing a Certified Paperless Electronic Health Record and Clinic Management Software to organizations providing Behavioral Health, Substance Abuse & Mental Health Treatment Services.

Our Customized New Jersey Software Model allows your team to be efficient when processing and implementing NJ billing and clinical documentation requirements. SMART is looking forward to connecting with our current New Jersey Partners and to building new relationships.


NJAMHAA is a community based system made up of members that work within the Behavioral Healthcare and Substance Abuse Treatment field. For 6 years NJAMHAA has been bringing together a variety of agencies and treatment facilities in an effort to provide this invaluable service to the state of New Jersey and to patients regardless of their financial capabilities. For more information on NJAMHAMM please visit


SMART's Vice President of Product and Technology, Paul LeBeau

EHR Behavioral Health Certification / Adoption Hearing – SMART Vice President Testified

SMART's Vice President of Product and Technology, Paul LeBeau

SMART’s Vice President of Product and Technology, Paul LeBeau

On Tuesday January 28, 2014 SMART’s Vice President of Product and Technology, Paul LeBeau testified at the EHR (Electronic Health Record) Behavioral Health Certification / Adoption Workgroup Virtual Hearing on BH (Behavioral Healthcare) EHR Certification. Providence, RI based SMART Management, Inc. was invited to participate in the Vendor Perspective portion of the work group to offer a professional perspective on how ONC Behavioral Health Certification may impact the field. The following is a summary of his testimony:

“SMART Management started out organically to improve operations of our own substance abuse facilities by automating our information management systems ultimately creating a 100% paperless clinic.  21 years later, SMART Management manages and operates Discovery House, a national system of 18 fully-accredited facilities, and provides a fully-certified EHR solution with more than 120 installations internationally.

Our unique vendor and provider perspective allows SMART to understand both the demands and impact that national certification initiatives place on the end user and the vendor.

We recognized the benefits and value of a widely-adopted EHR Certification standard for healthcare. We chose to certify our EHR for this reason and, from a software provider’s perspective, to ensure business continuity in this changing healthcare environment.

In the substance abuse treatment sector, IT functionality has been fragmented at best. Even today, with many EHR solutions available, there is a wide range of implementations from nothing at all, to several disparate systems that have little or no interoperability.

While our solution is singular, comprehensive and ONC Certified, many of our customers are not pursuing meaningful use incentives, as it would require them to adopt workflows to demonstrate meaningful use that are not meaningful to them in their treatment environments.

While acknowledging the benefits of utilizing a certified EHR, the costs to implement an EHR are substantial. From a consumer’s perspective overall cost of health care provision is increasing while revenue is decreasing. Without some form of incentive, providers who are motivated by improved care, and transitions of care, would have difficulty covering the costs. For this reason, we feel that the potential wide-spread adoption of a voluntary behavioral health certification is low. Without broad adoption, the degree to which information exchange improves care is limited.

For information exchange between primary care and behavioral health to be meaningful and useful, a certification program must be based upon a holistic redefinition of “health care”, treating the whole person, body and mind. Primary care should have more of an interest in substance abuse treatment and substance abuse treatment needs closer involvement with primary care. The Health Homes initiative and State Health Information Exchanges are helping to eventually bring this together.

From the substance abuse treatment perspective, EHR certification would help to improve information exchange, but from a patient perspective, information exchange could be perceived as compromising privacy and confidentiality. This perception is more about the potential re-disclosure of information than it is with the process of sharing the information with a Health Information Exchange.

Confidentiality requirements in substance abuse treatment pose significant challenges to the providers’ ability to participate in data exchange. For example, uploading patient substance abuse data to a Health Information Exchange is problematic, because 42 CFR Part 2 requires signed consents to list all individuals who may access that data. This is difficult at best initially, and impossible to maintain over time as membership in the HIE changes. There are efforts underway (e.g. RI CurrentCare) to establish a process that complies with 42 CFR Part 2, but without revision to those regulations, it seems those efforts will remain hindered.

Beyond the benefits of information interchange, for clinical quality measures to be meaningful, they have to be specific to the healthcare sector. Uniform data assessment and measurement criteria in behavioral health would be needed to benefit the diverse community of providers.

In closing, while SMART is in favor of establishing an ONC Certification Program specifically oriented towards behavioral health, we would encourage that this program:

  • Be incentivized to maximize its potential for success, at the same time broadening the eligible provider pool to include clinicians.
  • Be based upon measures specifically oriented towards behavioral health.
  • Amends 42 CFR Part 2 to support this program, removing a major barrier to its adoption.

Thank you for allowing us the opportunity to offer this testimony and look forward to continued participate in the future.” A part of what makes SMART such a great company to work for is our associates. Each and every member of our team is valued for their individuality and commitment to those we serve.

Get to know our company history…For more than 20 years, SMART’s expertise in managing substance abuse treatment facilities and partnerships with EHR Software customers from around the world has fueled our software innovations.

There is always something new and exciting happening at SMART. Our news page is host to a wide range of articles and topics that will help get you caught up on company updates, customer news and industry trends.


SMART EHR Software Team Photo for Behavioral Healthcare Magazine

REAL People – REAL Software

REAL People - REAL SoftwareWhy Are We Real?

If you are already a SMART Software Customer you will probably know most of the faces featured in our new ad series running in Behavioral Healthcare Magazine. We know that many of our long-standing customers have continued to use SMART Software because of the partnership and trust that go along with it. Since our main focus is our existing customers, we wanted to speak to you in a familiar voice. Although product and features are important, we wanted to do more than simply listing qualities of our EHR Software, talking about our 100% ONC Certification or our Software’s Meaningful Use features.  Our new “Real” ad series features our President and CEO David Piccoli, II and many other SMART staff members. Even David’s father, David Piccoli, Sr. makes an appearance.

We take pride in every relationship that we have developed and our main focus is to continually cultivate and strengthen the trust and partnerships between our customers and our staff. Our commitment is to customer delight and we want to ensure that you are fully satisfied. Being knowledgeable and responsive to the individual customer experience is of the utmost importance to our future development and us. Furthermore, it is our goal to grow with you and to become a valuable tool to assist your agency in becoming even more efficient. We would love to hear from you! Not just to learn about your experience but to find out how we can improve. Thank you for giving is the opportunity to serve you! We look forward to our continued partnership.

Be on the lookout for upcoming SMART Ads!

AATOD Director Condit with William White at SMART's Software Booth

Program Director Experience at AATOD

AATOD Director Condit _ William White copy

Director Condit with William White

This year SMART Management, Inc. invited Discovery House Program Director, Cassity Condit of the Orem, UT facility to attend the AATOD (American Association for the Treatment of Opioid Dependence) Conference in Philadelphia, PA. Discovery House – The Center for Recovery and Hope– is owned and operated by SMART Management, Inc.  SMART has been running their Software in Discovery House clinics for more than 20 years. Discovery House Associates are experts in substance abuse treatment and clinic operations, and are always the first to use the latest and greatest versions of SMART Software. It is for these reasons that SMART has a vested interest in the education and growth of Discovery House associates.  Their years of hands-on experience with SMART Management and SMART Software make Discovery House Associates highly knowledgeable software users and the perfect teachers. They are experts in providing personal software demos to others within the substance abuse and behavioral treatment field.

Director Condit’s software user know-how enhanced SMART’s presence at this year’s Conference.  Cassity provided a first hand review of how she applies each of the SMART Software Modules at her facility.  From seasoned customers, to prospective customers, everyone who interacted with her at the SMART Software demo stations learned something new and useful about the software and how to maximize all of its available functions.

For Cassity, AATOD is an excellent conference to participate in because of the Association’s ties to the Opioid Treatment field, and because of their contributions to the opioid treatment provider community. Supporting this conference is crucial as it is a main funding source for AATOD the organization.  As a Discovery House Director, many of the other conferences that she normally attends are primarily based in abstinence from substance use and leave very little room for discussions about medication-assisted recovery. Conversely, AATOD focuses on the medication assisted treatment sector of substance abuse treatment and provides very pertinent information that can easily be applied to a treatment facilities’ daily activities.

She noted, that for her, one of the main highlights of the 5-day conference was meeting William White. Mr. White is an award-winning consultant in the field of substance abuse treatment. In his 45 years of work he has achieved many great successes as a; community activist, counselor, clinical director, administrator, research associate, clinic founder, author, PBS contributor and consultant for an HBO special “Addiction”.

In reflection, Cassity said that she was excited for the opportunity to cultivate relationships with other professionals in the treatment field. She was able to meet many SMART customers and had the chance to give them personalized, one-on-one software demos and troubleshooting sessions.   She remarked that, “AATOD is one of the most applicable and valuable conferences for treatment providers and software customers.  I had a wonderful time with the SMART Team and customers at the booth. This conference gave me the opportunity to further experience and appreciate the REAL Relationships and REAL Partnerships that SMART nurtures with their customers and associates.” A part of what makes SMART such a great company to work for is our associates. Each and every member of our team is valued for their individuality and commitment to those we serve.

Get to know our company history…For more than 20 years, SMART’s expertise in managing substance abuse treatment facilities and partnerships with EHR Software customers from around the world has fueled our software innovations.

There is always something new and exciting happening at SMART. Our news page is host to a wide range of articles and topics that will help get you caught up on company updates, customer news and industry trends.