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Addiction Treatment Center Opens Paperless Office

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Program Director, Kelli Hood (right) with Clinical Supervisor, David Thomas (left)

A new addiction treatment center is now open as a paperless office in Shelbyville, Kentucky. This Acadia clinic uses SMART’s EHR as their complete clinic management system. SMART trainers and Shelbyville associates set-up the clinic’s operational workflow during this implementation. Clinical Supervisor, David Thomas shared his experience with our onsite trainer. “Sandy has been absolutely wonderful!!! I would very much recommend her, and would absolutely work with her again!”

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Lobby at Shelbyville Comprehensive Treatment Center

A Network of Paperless Offices

SMART is proud to partner with Acadia since 2013 and has been the software of choice, since 1992, for clinics now under their management. Our EHR grows with their network as they continue to expand and transition locations. It helps to create consistency across the board by centralizing and storing information in one place. This is particularly beneficial for managing large addiction treatment center networks.

A Powerful Platform

SMART’s new EHR platform is powered by Amazon Web Services (AWS). AWS is trusted by hundreds of thousands of businesses, operating in 190 countries.  This HIPAA compliant cloud storage provides real-time redundant data backups and 99.995% uptime. This protects individual clinics and networks from data loss. And Amazon’s virtual private cloud (VPC) enables network isolation. This allows SMART to isolate portions of partner networks for configuration in specific areas. Learn more about SMART.

 

 

 

 

SMART EHR Implementation_Automated Medication Dispensing System for OTPs | Arkansas

Automated Medication Dispensing System Manages OTP Inventory | Arkansas

SMART EHR Implementation_Automated Medication Dispensing System for OTPs | Arkansas

SMART Trainer Cynthia (R) with Stockton Assistant Administrator, Starr (L)

SMART’s automated medication dispensing system, along with this EHR’s complete clinic management system, is now running at Stockton Medical Group.  Their compassionate staff helps individuals struggling with addiction through advocacy, counseling and medication-assisted treatment (MAT). MAT decreases withdrawal symptoms, increases individual stability, and reduces risk of relapse. Recovery inspires the ongoing development of SMART’s EHR. With more than 25 years of experience, this EHR intuitively organizes operations at opioid treatment clinics like Stockton.

Dosing with SMART’s Automated Medication Dispensing System

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Stockton and SMART associates gather for group photo

Managing many treatment programs within one system can be challenging. Accordingly, Stockton is taking on these issues by integrating SMART’s EHR across their six locations. This EHR manages medication inventory, reduces dosing errors, and protects patient safety. Additionally, the reports in SMART’s Medication Inventory Management module simplify key information. As a result, they can streamline preparation for DEA audits.

Following this EHR implementation, Operations Manager Lianna shared her experience. “I appreciated the friendliness and continued help from the SMART team.” SMART’s implementation team appreciates the importance of a great support system. In fact, many have extensive clinical, operational management, and technical expertise.

About SMART’s EHR

SMART’s Electronic Health Record goes beyond medication dispensing. It is a full clinic management system for opioid treatment programs. This paperless EHR improves productivity by automating other key processes and reports. These include service scheduling, QA reporting, and test results posting. Moreover, the integrated Insurance Billing Module maximizes revenue and decreases data entry.  Learn more about SMART’s EHR Solutions.

 

Digital Health Records Upgrade Alaska_SMART EHR for OTPs

Digital Health Records Upgrade Alaska | Smart Management

Digital Health Records Upgrade Alaska

Training session with SMART

Anchorage Comprehensive Treatment Center upgraded their digital health records. They chose SMART’s EHR for paperless operations and billing efficiency. This digital health records software improves the workflow of opioid treatment programs through automation. Acadia’s doctors, counselors, and nurses provide treatment to individuals affected by addiction. This includes, morphine, prescription pain medications, and heroin. They treat patients with a combination of therapy and medication-assisted treatment.

How This Digital Health Records Software Streamline OTPs

SMART’s EHR helps streamline processes from the first time a patient calls until discharge. For example, it organizes new patient inquiries. This enables a smooth transition from patient screening, to wait-listing, or referral to another agency. And the assessment tool collects all data elements to meet state and modality requirements.

Digital Health Records Upgrade Alaska_SMART EHR for OTPsAdditionally, the integrated billing module simplifies third party billing. Such as, insurance eligibility, drug formularies, billing, payment plans, co-payment, and account management. It also maximizes revenue and decreases data entry. By automating key tasks, clinicians, counselors, and doctors are able to spend more time on what matters most; patient care.

About SMART

SMART is proud to partner with Acadia since 2013 and has been the software of choice, since 1992, for clinics now under their management. As their network of treatment facilities grows, SMART’s EHR grows with them. This complete clinic management system has state-specific modules to satisfy local requirements. SMART’s EHR operates in several countries and 28 states and territories. Learn more

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New electronic health record system, ACADIA Wisconsin 

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Madison staff with SMART Trainer Kim

SMART’s electronic health record system is now operating at Acadia’s four CARF Accredited treatment centers in Wisconsin.  These clinics are a part of their larger network that provides medically assisted treatment to individuals suffering from addiction.  This includes treatment with Methadone, Buprenorphine, Suboxone, and Vivitrol. Each type of medically assisted treatments is supported by well-rounded therapy sessions provided by their expert staff.

Electronic Health Record System for Organizational Uniformity

Acadia chose SMART’s electronic health record system to support paperless operations, insurance billing, and to create uniformity across their network. For enterprise organizations uniformity is crucial. With SMART’s cloud-based EHR storage of all clinic’s information is in one place. By doing this, establishment of corporate model and forms, services, and reporting is made easy. And, insurance, self-pay account management, and reporting functions are simplified with data-entry-free billing.

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10th Street Team with Trainer Sandy

Simplifying Transitioning – New Electronic Health Record System

Moving to a new EHR can be challenging. Since many of our Training Team members have experience working within clinics, they understand the challenges faced every day. Because of this, they are passionate about making transitioning as hassle-free as possible. Acadia Clinical Supervisor, Quillan, shared that, “The Trainers were very personable, professional, and knowledgeable. We enjoyed working with them, their experience and mastery of the system was evident and their ability to present the information in meaningful and understandable terms was remarkable. We especially appreciate their patience and willingness to work with us individually and walk us thru the steps, in some cases repeatedly, until we were comfortable, and their use of humor as a teaching tool and patience made learning a new system much easier. They were very approachable and were able to answer every question asked of them. Amazing team…”

Learn more about SMART’s EHR for opioid treatment or view the full Wisconsin implementation album.

New EHR Platform AATOD 2018

New EHR Platform AATOD 2018

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SMART is showcasing our new EHR platform at the AATOD Conference, March 10-14th in New York City.  Since 1991, our EHR has evolved from an on-premise to a cloud-based software solution. Now, Amazon Web Services (AWS) hosts SMART’s cloud-based EHR. Hundreds of thousands of business, in 190 countries, trust AWS for their hosting needs. This technology helps us deliver our Partners the most powerful EHR solution yet.

Benefits: SMART’s New EHR Platform

New EHR Platform AATOD 2018Our EHR Partners enjoy the enhanced information security in AWS. This includes real-time redundant data backups, network isolation, and data encryption. Another benefit is scalability. This is especially important for large enterprise organizations. The size and performance of their data network adjusts, as they expand, with no downtime. Partners using SMART’s cloud-based EHR also save on operational costs. Such as, equipment upgrades, software updates, and IT resources. And, SMART EHR Partners enjoy the improved efficiency. On AWS, our EHR increases speed and performance and automates key processes.

Make A Date! See Our NEW Real-Time Calendar

SMARTs-Real-time-CalendarThe SMART Team will also showcase the new SMART Calendar. This is a real-time scheduling tool for staff and patient interactions. You can locate available dates and times for many staff members at the same time.  Also, EHR users can set events to repeat using a variety of options. And, patients receive notifications for upcoming events via text message or email. Additionally, enterprise organizations enjoy being able to easily manage events by program location.

Stop by AATOD booth #313, register to win this year’s gift-give-away, and take a tour of this real-time scheduling solution

More on AATOD 2018

AATOD 2018Every eighteen months the AATOD brings together national and international opioid treatment professionals. The conference focus this year is on Advancing & Integrating Specialized Addiction Treatment & Recovery. Presenters and attendees explore the latest in evidence-based treatments, techniques, and collaborative strategies. Learn more

Secures information

Automatic Data Processing Increases Security

The SMARTBridge™ is an automatic data processing module available to cloud-based SMART EHR users. It provides secure and automatic transmission and receipt of medical records, lab results, and financial data. It also allows managers to track activities through a dedicated portal directly accessible from SMART.

Benefits of Automatic Data Processing with SMARTBridge™

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Secures information

The SMARTBridge automatically collects and posts information to patient charts, keeping their private information safe. This eliminates the need to manually enter results, saving your time and money.

The module automatically processes inbound Health Level 7 (HL7) messages from other software applications instantly upon receipt. It also generates outbound HL-7 messages to exchange data securely with other applications. The SMARTBridge is HIPAA compliant and only accessible directly by SMART’s IT team. 

Scales to your needs

Scales to your needs

When opening a new clinic, or a network of clinics, scalability of your current technology should be a primary concern. With the SMARTBridge size and performance of your database can be adjusted with no downtime. This keeps all of your clinics running at peak performance and financial efficiency.

Makes billing more predictable

Makes billing more convenientThe SMARTBridge allows you to process your billing per transaction or as fixed monthly amounts. Consistent, repeating revenue improves predictability, helping to further simplifying your processes.

 

New Appointment Scheduling Software for OTPs

New Appointment Scheduling Software for OTPs

New Appointment Scheduling Software for OTPsSMART’s New Calendar is a powerful appointment scheduling software module for staff and patient interactions in opioid treatment programs.  It is available in SMART’s cloud EHR and gives you the ability to easily manage staff, patients, resources, and time.

Many addiction treatment networks organize their programs by location. The new calendar in SMART gives you the ability to manage events by the program. Clinicians can use SMART’s Calendar to schedule group meetings. Administrative staff can schedule pre-admission appointments for patients. And your whole team can use it to schedule internal meetings and see who’s available at a certain time.

Intuitive Appointment Scheduling Software Design

SMART’s VP of Product and Technology Paul Lebeau describes this new calendar module as “intuitive” and “familiar”. “With SMART’s new Calendar, we aim to provide an intuitive, easy-to-use software feature in a familiar, web-based interface while maintaining 100% integration with existing data and other features of the SMART Solution.”

Quote about appointment scheduling software from SMART's VPSMART’s Calendar allows you to set events to repeat using a variety of options. The options available are intuitive for those already familiar with other popular online calendars. For example, a meeting might occur more than once per week or every other week. Some events might occur on the 10th of every month or on the third Thursday. SMART’s Calendar allows you to match whatever scheduling needs you have.

This appointment scheduling software module helps you choose event times that do not conflict with staff schedules.  You can tell who is available for an appointment in real-time.  For example, it prevents you from scheduling a staff member for a meeting when they are not scheduled to work during that time. Likewise, it prevents the user from scheduling an event that will conflict with another event.

Moreover, in a busy clinic setting, it can be difficult to schedule meetings that include multiple staff members. Now, you can automatically locate available dates and times for multiple staff members with one click.  Rather than searching multiple individual’s schedules to find an open time in common, the Calendar automatically finds a time that works for all participants.

    Automate Patient Text Reminders & Schedule Resources

    Another exciting feature is auto email or text message patient appointment reminders. This way, patients don’t need to set a reminder on their phone (or anywhere else). And, if it is an intake appointment, they definitely don’t want to miss it!  This removes both the burden of remembering and the potential for them to forget to set the reminder.

    Finally, you can schedule resources such as audio/visual tools, group therapy supplies, and meeting spaces. This helps operations flow as smoothly as possible ensuring that your resources aren’t accidentally overbooked. Request more information

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    HIPAA Compliant Cloud Storage for OTPs

    HIPAA-Compliant-Cloud-Storage-_SMARTs-EHR-powered-by-AWSSMART’s new EHR hosting platform features HIPAA compliant cloud storage powered by Amazon Web Services (AWS) to increase efficiency, safely. AWS helps covered entities subject to HIPAA regulations process, maintain, and store protected health information.

    What Can Be Expected from HIPAA Compliant Cloud Storage

    Improves efficiency 

    Amazon Web Service (AWS) offers a broad set of global compute, storage, database, analytics, application, and deployment services. This helps organizations move faster, lower IT costs, and scale applications. Moreover, AWS is a trusted and proven solution used by hundreds of thousands of business, operating in 190 countries. Incorporating this technology has enabled SMART to deliver Partners the most powerful EHR solution yet.

    It also improves the speed and performance of dosing and reports by enabling simultaneous read/write processes to occur across multiple replicated endpoints. Acadia Billing manager Deb R. said “I love the fact that the billing on Monday is incredibly fast. I mean unbelievably! Tasks that usually take 15-20 minutes now take under a minute!” 

    Enhances data protection

    SMART’s new cloud also leverages Amazon Aurora, a database engine that delivers high-performance and reliability with real-time redundant backups and 99.995% uptime. Moreover, recovery from physical storage failures is transparent, and instant failover typically requires less than 30 seconds. Aurora’s storage is fault-tolerant and self-healing. Amazon continuously backs up six copies of your data and replicates them across three availability zones.

    Improves security 

    Amazon Aurora also provides SMART’s EHR users multiple levels of database security. The first level is network isolation using Amazon’s virtual private cloud (VPC). Amazon VPC’s are virtual environments which are protected by access controls and boundaries from other networks in the AWS Cloud. They closely resemble a traditional network that you would operate in your own data center with the benefit of the scalable infrastructure of AWS. Next is encryption-at-rest using keys you create and control through AWS Key Management Services (KMS). Lastly, encryption of data in transit using SSL. On an encrypted Amazon Aurora instance, data in the underlying storage is encrypted as are the automated backups, snapshots, and replicas in the same cluster.

    Increases scalability

    SMART’s shift to the highly-scalable, fully-managed AWS cloud database affords partners several advantages. Such as exclusive access to the latest developments like the SMARTBridge™. It also saves on operational costs by decreasing the need for equipment upgrades, IT resources, and EHR updates.

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    New Electronic Health Record Acadia Washington 

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    Going paperless in Tacoma

    SMART’s electronic health record is operating at Acadia Healthcare’s four Washington State locations.  These CARF accredited locations provide outpatient addiction treatment with caring individual and group therapy sessions. Patients also receive recovery support with methadone and Suboxone maintenance.

    Acadia chose SMART’s electronic health record for its 100% paperless functionality. This EHR solution is a reliable, secure, and flexible cloud-based paperless software. It improves ease and speed of access to patient records, allowing for increased collaboration amongst treatment team members. Additionally, the billing module helps OTPs maximize revenue by processing insurance billing in-house.  It also enables authorization management, self-pay billing and account management, unit-based fee for service, payment due notifications, and reporting to both cash- and accrual-based accounting.

      Simplifying Electronic Health Record Implementations

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      Team during training session

      Following the Spokane, WA implementation, Office Manager Tami said, This was a fantastic training team, great software, and overall very positive experience.”  This is precisely the reaction SMART’s Team strives for in every implementation of the SMART Solution. Being in business for over 25 years and having operated a network of treatment facilities, SMART knows the challenges that can be faced during implementations. That is why SMART has established a thorough and continuously vetted process to ensure that clinics get up and running quickly and efficiently.

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      SMART Trainer Sandy with partner at Acadia Tacoma

      Understanding OTPs. Support Matters!

      Truly understanding the unique operational needs of opioid treatment programs, from one state to the next, requires dedication. This dedication ensures that SMART stays current with Partner’s requirements. Ultimately, their needs drive development and inspire continuous improvement.

      SMART upholds this everchanging understanding by providing:

      • Personalized live and on-call support
      • Dedicated account managers to identify solutions
      • Business domain experts who understand clinical operations

        Learn more about the SMART Solution.

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        Striving to be the best EHR Software for OTPs

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        SMART Associates and Partners during Strategy Summit

        SMART Management, Inc. considers our partners an essential element of being the best EHR Software for opioid treatment programs. Because of this, in late-September, SMART hosted the 2017 SMART Strategy Summit. The Summit brought together leadership teams from SMART Partners all over the U.S. to collaborate on the evolution of the SMART Solution.

        Historically, SMART’s EHR software has been an on-premise solution. Today, it is is a 100% paperless cloud-based tool that does so much more than just patient record keeping. Small clinics and large enterprise organizations rely on the SMART Solution to help streamline operations and provide best in class patient care.

        What exactly is SMART doing to be the best EHR software for OTPs?

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        Partner discussing needs with SMART’s IT Director, Mason Snyder

        Listening. We take what we learn from our Partners and work with our Development Teams to integrate their feedback into our electronic health record. The result is a continuously improving technology that grows with the treatment facilities we serve. Following our SMART Strategy Summit in 2013, we set in motion a variety of Partner requests. The request for increased EHR speed is one example.

        SMART’s New Cloud product addresses the requests to increase EHR speed. Several of this year’s Summit attendees have migrated to the cloud while many others have not. Partners who have migrated thoughtfully shared their experiences with everyone in an open forum. Then SMART’s IT Director, Mason Snyder, followed with a deeper dive into the new SMART infrastructure, discussing largely the power and benefits of integrating Amazon Web Services (AWS) and Aurora. Companies such as Philips, Netflix, Instagram, and Dropbox, trust these integrated services to increase speed, lower costs and improve scalability.

        SMART’s shift to AWS will afford partners several advantages, most notably:

        • A highly scalable fully managed database service
        • Six real-time redundant backups
        • Immediate access to the latest SMART features
        • Reduction in equipment cost and maintenance responsibility
        • Improved reliability, security, and performance with up to 99.99995% up-time

        More “Agile” than ever

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        New cloud calendar sneak peek at SMART Strategy Summit 2017

        Another Partner request is for more predictable development timeframes. SMART is focusing on a new method of software development to be more predictable than ever. From here, we can provide more accurate estimates and plan our development to meet the strategic planning goals.

        Saying that we listen and incorporate Partner feedback is nice, but how exactly does that work? In one word; Agile. SMART has adopted an Agile development methodology. This is a proven method used by companies like Adobe and GE. It allows our teams to be nimble and respond to the continuously changing needs of our Partners. Moreover, Agile is about working smarter and generating more value. Because of this, SMART Partners benefit from an EHR that has greater flexibility and is delivered in more predictable fashion.

        Interested in learning more? Contact us today