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EHR-Downtime.-Impact,-Recovery,-Preparedness

EHR Downtime. Impact, Recovery, Preparedness

EHR-Downtime-EHR Software Downtime, EHR Power Outage, Database Corruption-What-Happens

What happens to your EHR when there is a power outage?

Recently, one of SMART’s on-premise partners experienced EHR downtime when they lost power at their addiction treatment clinic. This sudden outage caused corruption of their server and database. While repairing the database, nurses had to dose manually for the day. Luckily, the database was recoverable; if it weren’t the clinic would have lost the entire days’ worth of data. Regardless, the nurses had to re-enter every dose poured that day into the system. Had this on-premise clinic been operating in the cloud, they would have been better protected against the potential for data loss.

Why are Cloud-Based EHR’s more reliable during power outages, natural disasters, or security incidents? 

When data is critical to an organization’s operations, it is vital to plan for the worst. That is why SMART’s EHR is hosted on the Amazon Web Services (AWS) Cloud. Amazon is known to have some of the best data centers in the world, providing multiple sources of redundancy to keep your servers up and running. Redundant systems for water, power, and internet connectivity significantly reduce the risk of server downtime. Constant monitoring of those systems ensures they are always ready to kick in if an issue arises. With multiple layers of security like database back-ups, network isolation, and encryption, there is a dramatic reduction in the risk of data loss. SMART’s Aurora database platform, powered by AWS, provides precise data protection with nightly back-ups and point-in-time recovery. This recovery means, in the event of database corruption or issue, we can restore data typically within 7-10 minutes.

What problems are associated with unexpected downtime? 

Aside from frustrating patients, staff, and leadership, the risks associated with EHR downtime can be severe and costly. The most concerning problem may be patient safety. All other issues ultimately affect patient care in one way or another. In the event of an outage, particularly within a clinic operating an on-premises solution, data is at a higher risk of being compromised or lost. Critical information about a patient’s health history could be missed during treatment, negatively affecting their care and well-being.

Patient care may also be a challenge when staff is forced to endure the tedious process of inputting and searching for data in paper charts. Moreover, clinic operations suffer from the lack of quality control associated with performing procedures manually. To avoid these challenges, some organizations who have suffered wide-spread downtime have opted to invest in expensive back-up systems.1 While this may be effective, switching to a cloud environment is the most efficient solution.

How to prepare with a back-up plan 

Plan for downtime occurrences like you would for any disaster. Central to your plan’s success is making sure your staff members use a standardized approach to providing patient care during these incidents. Run regular EHR downtime drills among your clinicians and staff. These will help to reinforce your incident response plan – keeping it top-of-mind.

You may already have a process in place, but this won’t do you any good if the staff does not remember the steps to take. Also, your team will be more at ease if they are prepared with a plan when downtime occurs. Finally, document and review the results with leadership. Their support is essential to overall staff buy-in.2

All-in the Cloud 

Many different events could disrupt server operations. From power outages to flooding or fire, even someone tripping over a wire could bring work to a halt. Regardless of how it happens; this is just one of the reasons why SMART is committed to moving our partners’ servers and data into the AWS Cloud.

1.) https://ehrintelligence.com/news/ehr-downtime-drives-tn-hospital-to-invest-in-backup-system

2.) https://ehrintelligence.com/news/how-to-optimize-ehr-downtime-preparedness-reduce-slowdowns

 

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Hawaii’s Opioid Epidemic Action Plan

SMART Management is proud to serve Hawaii addiction treatment providers with an EHR specifically designed to streamline opioid treatment program workflows. Providers like Ku Aloha Mau dedicate their time to supporting the states efforts to stay ahead of the ongoing epidemic.

In 2019 Hawaii was awarded $2 million in federal grant funds to aid in opioid crisis prevention efforts. This funding helps Hawaii’s Opioid Initiative Action Plan and other proven programs, like those delivering Medication-Assisted Treatment (MAT).

hawaii - photo credit pixabay - calm-1853872_1920

This plan includes action areas such as: modernizing healthcare strategies, improving prescribing practices, enhancing data collection, increasing consumer education and prescription harm management with pharmacy-based strategies, and supporting law enforcement and first responders. “Fortunately, Hawaii has not yet experienced the magnitude of the opioid crisis seen in other parts of the country,” said Gov. David Y. Ige in 2017 after the release of Hawaii’s Opioid Initiative Action Plan. “While emerging issues and concerns in the state are on the rise, we have been given a relatively unique opportunity to proactively respond, prepare and prevent the crisis from reaching the same magnitude.”

For more information on Medication-Assisted Treatment or to find a treatment provider near you visit https://www.samhsa.gov/medication-assisted-treatment . If you are a MAT provider and want to learn about improving efficiencies at your facility, please visit https://smartmgmt.com/electronic-health-records-software/opioid-treatment-programs/

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Electronic Health Record Security | Cloud Vs. On-Premises 

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Are EHR’s Secure? 

The short answer is yes, but the level of security depends on how your EHR is hosted. If it’s cloud-based, there are many failsafe measures in place to protect your clinic and patient data. On-premises solutions, on the other hand, are less advanced and don’t have the capabilities to stay current with security, performance, and reliability.  

Whether a clinic’s data is hosted on-premises or in a cloud environment, hackers will try to find a way to ruin your day. Recovering from an attack can be significantly more challenging for on-premises users. Let’s discuss two real-life scenarios we’ve encountered. 

On-Premises Electronic Health Record Security 

Scenario #1 – Clinic’s main server infected during a ransomware attack

In the middle of the night, a ransomware virus infected a clinic’s main server, encrypting any file that was not actively in use. Fortunately, the SMART database was in use at that time and thus impervious to infection or alteration. Had it not been in use, SMART would have also been susceptible to the virus. They were able to copy their SMART data to a secure location and restore their entire server from a snapshot made the night before. If the virus had affected their SMART database or if a server backup wasn’t available, the results would have been very different – the clinic would be forced to pay the ransom for a decryption key or lose an entire day’s worth of data.

Electronic Health Record Security | On-Premises 

Scenario #2 – Clinic’s entire server and workstations infected by a ransomware virus 

A different clinic got hit quite a bit harder. A ransomware virus infected their workstations and their entire server. This affected their main SMART folder and database. Next, it spread to their external backup device encrypting all previous backups.  

The clinic had two choices – they could either pay the ransom and hope to get a decryption key or start from scratch with a blank database. At this point, they did not have access to SMART for over two days. If they could not decrypt the data, they wanted to be ready to start from scratch. SMART worked with the clinic to help build out a new server. After two days, they finally received the decryption key and access to their files. In total, they were unable to use SMART for four whole business days.

This was a frustrating and time-consuming situation for both organizations. On-premises users are responsible for recovering from these attacks. Not only must they worry about getting SMART back up and running, but they also must repair and restore any infected workstations.

How cloud-based EHR protects patient healthcare data 

Security concerns with cloud-based users are much different. Since SMART’s Cloud launched in 2016, there have been zero attacks on cloud partners. It is important to note that if a virus infects a cloud-based user, there is still a chance of unauthorized patient information access. However, the odds of this occurring are far less likely because of the separation between user and data as well as the inherent stringent cloud security measures. 

The fact of the matter is that cloud security is far more advanced than traditional on-premise tactics. Choosing a cloud-hosted environment means increased security, period. Security is one of the greatest benefits of moving to the cloud along with uniformity, operational cost savings, and scalability. Learn more in this article’s top ten benefits list.

patient-profiles- Electronic Health Record Security

SMART has several layers of security that protect all data stored in the cloud.  

Virtual Private Cloud (VPC)

The first layer is the Virtual Private Cloud (VPC). Data is stored in an encrypted environment. Only SMART data can pass in and out of this environment. Custom-built firewall rules allow us to prevent unwanted access.

SMART Dedicated Servers

The servers that run SMART in the cloud are “purpose-built”; they run SMART only. This prevents the risk of end users downloading malicious files from the internet. If a user opens a bad email or web link, only their computer will be affected.

 

In a shared environment, downloading a bad file or opening a malicious email can cause a virus to spread throughout the organization bringing productivity to a halt. 

Amazon Aurora

Amazon Aurora provides point-in-time recovery for cloud-based customers. In the unlikely event that a database restore is necessary, the latest backup is no more than 7 minutes old with the next-oldest full database backup being from the previous night.

SMART maintains one year of daily database backups and migrates older backups to the AWS Glacier for long-term retention. Specific data is retrievable from any of the available backup copies. *A fee applies for this service. 

Trend Micro

Trend Micro is a leader in providing cloud system and application security. This solution equips our servers with antivirus and malware protection, as well as intrusion detection, file integrity monitoring, and vulnerability scanning.

 

Armor Cloud Security

SMART has teamed up with ARMOR to take our cloud security to the next level. ARMOR provides SMART with Security-as-a-Service.

A team of security engineers constantly monitor the environment responding immediately to potential threats and provide recommendations based on the latest developments in cloud security. Their expertise in the security field helps prevent attacks before they happen. They were able to detect and prevent the WannaCry virus two months before it spread worldwide. Armor allows SMART to focus on delivering the best application experience while also providing an industry leading security solution.

Best EHR Security Measures 

In conclusion, the best EHR security measure that you can take is to choose a cloud-hosted environment. In the event of an attack, cloud-based EHR users are only responsible for their local environment’s security. SMART takes ownership of getting the EHR back up and running.  

electronic health records

New Electronic Health Records System |New Era Rehabilitation

New Era Rehabilitation Center's New Electronic Health Records System

SMART is pleased to announce that New ERA Rehabilitation Center has chosen The SMART Solution as its new electronic health records system. New Era assists individuals and families in recovering from addiction by providing comprehensive addiction treatment services. These services help restore hope and reduced harm caused by substance abuse in Bridgeport and New Haven, CT. New Era selected SMART’s EHR for its solid history of serving substance abuse treatment facilities.

During the installation, SMART’s Implementation Team was able to meet about 25 members of their staff. New Era employees expressed how thrilled they are that the SMART Solution will help patient record and speed of accessibility. SMART is happy to help make their work-life and communications more efficient than ever. Customer Relations Specialist Sandy Silva said, “I had so much fun working with, and providing software training to the team at New Era. You could see on their faces how much they appreciated the guidance and are how proud they were once they mastered the software. It was an amazing experience.”

More Than An Electronic Health Records System

SMART Solution is a complete clinic management system. It provides advanced clinical automation for opioid treatment programs in substance abuse and behavioral health facilities domestically and internationally. SMART’s treatment delivery experience sets this product apart from other EHRs. Moreover, their clinic-based work experience provides tremendous value for EHR users. This first-hand knowledge them to be agile in meeting partner needs. SMART’s team is the perfect complement of technical and treatment industry experts. The team is comprised of clinical practitioners such as; Program Directors, Administrative Assistants, Billing Specialists, and Clinical Supervisors. Learn more

Like SMART on Facebook and view more photos of the EHR installation at New Era.

SMART EHR Implementation_Automated Medication Dispensing System for OTPs | Arkansas

Automated Medication Dispensing System Manages OTP Inventory | Arkansas

SMART’s automated medication dispensing system, along with this EHR’s complete clinic management system, is now running at Stockton Medical Group.  Their compassionate staff helps individuals struggling with addiction through advocacy, counseling and medication-assisted treatment (MAT). MAT decreases withdrawal symptoms increases individual stability and reduces the risk of relapse. Recovery inspires the ongoing development of SMART’s EHR. With more than 25 years of experience, this EHR intuitively organizes operations at opioid treatment clinics like Stockton.

Dosing with SMART’s Automated Medication Dispensing System

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Stockton and SMART associates gather for group photo

Managing many treatment programs within one system can be challenging. Accordingly, Stockton is taking on these issues by integrating SMART’s EHR across their six locations. This EHR manages medication inventory, reduces dosing errors, and protects patient safety. Additionally, the reports in SMART’s Medication Inventory Management module simplify key information. As a result, they can streamline preparation for DEA audits.

Following this EHR implementation, Operations Manager Lianna shared her experience. “I appreciated the friendliness and continued help from the SMART team.” SMART’s implementation team appreciates the importance of a great support system. In fact, many have extensive clinical, operational management, and technical expertise.

About SMART’s EHR

SMART’s Electronic Health Record goes beyond medication dispensing. It is a full clinic management system for opioid treatment programs. This paperless EHR improves productivity by automating other key processes and reports. These include service scheduling, QA reporting, and test results posting. Moreover, the integrated Insurance Billing Module maximizes revenue and decreases data entry.  Learn more about SMART’s EHR Solutions.

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Medication Dispensing Software | Time Saving System Now in Ohio

SMART is now serving Ohio with medication-dispensing software for opioid treatment. Beyond patient dosing, this EHR is a 100% paperless, complete clinic management system. It provides the functionality for admissions, insurance billing, as well as clinical and medical services.
 
Community Action Against Addiction (CAAA) chose SMART to streamline their OTP operations. This nonprofit operates OTP, residential, and outpatient services with a caring and supportive staff. “From the CEO through to the security team, this staff cared about their clients,” shared SMART’s Lead Training Specialist Cassity Asher. “Their number one focus was meeting the need of the client and how SMART would help them reach that objective.” Likewise, helping providers focus on patient care is a priority for SMART. After all, SMART was specifically designed to improve efficiencies at their own network of addiction treatment facilities. Today this mission continues with partners like CAAA.
 

Time-saving systems improve patient care

BillingStaff_ Medication Dispensing Software | Time Saving System Now in Ohio

Charlene (L) and Lera (R), CAAA Billing department

Being totally paperless is essential to maximizing productivity. It saves time and resources by eliminating redundant data entry and storing all data electronically. This helps treatment teams organize, locate, and access patient data more efficiently.

The clinical and medical modules in SMART’s paperless EHR improve team collaboration and patient care. Real-time treatment data means no more wasted time sorting through paper charts. Everyone has real-time access to the most current patient data which improves patient safety and reduces risk to the clinic.
 
Further improving patient care, SMART’s medication inventory management helps staff decrease dosing errors with “checks and balances” to ensure inventory accuracy. And SMART supports medication dispensing, patient check-in queue, dose verification, along with all DEA reporting. Customizable templates make gathering and saving important information a smooth and reliable process. Each staff member can clearly see what information is required.
 
And the Insurance Billing Module simplifies billing and self-pay account management by minimizing data entry. It also includes reporting capabilities to track and manage finances. During implementation, SMART provides system training including a thorough review of this module. CAAA’s Billing Specialist, Charlene shared that “The billing trainer was extremely knowledgeable in training the billing department.”
10 benefits

Top 10 Benefits of Electronic Health Records | Going Paperless

Benefits-of-Electronic-health-records

Having electronic health records means that you can document all your clinic’s tasks digitally and in real-time without the need for paper charts. Beyond being paperless, there are many other advantages of EHRs to consider. Below we discuss specifically how individual clinics and enterprise organizations benefit from SMART’s Cloud-Based EHR – powered by AWS.

Benefits to individual clinics

Clinics improve staff collaboration and patient care with easily accessible information and reports automation.

Individual clinics
  1. Reduces redundancy of data entry; everything is in the system and is only a few clicks away.
  2. Saves physical space and office supply costs without the need for a chart room.
  3. No more time wasted filing and searching for paper charts.
  4. Expedites and automates receipt of lab test results.
  5. Organizes information making it easy to find simplifying quality control.
  6. Submits co-signatures on treatment plans, service delivery notes, medical orders, and forms remotely which reduces unnecessary travel time.
  7. Auto alerts and reminders help to ensure that you meet patient’s treatment needs on time.
  8. Optimizes admissions capacity with auto-scheduling and pre-admission screening.
  9. Maximizes revenue and decreases data entry with an integrated insurance billing module.
  10. Better tools and technology improve communication, staff retention, and employee satisfaction.

“SMART provides real-time information that allows staff to feel confident in their clinical decisions.”

Eileen, Director, Boston Public Health

Benefits to enterprise organizations

Managing a network of treatment programs can be challenging but with SMART’s cloud-based EHR software, you can create consistency across all locations while scaling to your growing needs.

Enterprise organizations
  1. Stores all your clinical information safely in one place.
  2. Saves operational costs by decreasing the need for equipment upgrades, IT resources, and EHR updates.
  3. Creates uniformity and consistency across all OTP locations.
  4. Establishes your corporate model of forms, services, and reporting.
  5. Reduces administrative costs by automating processing and reporting.
  6. Simplifies insurance, self-pay account management, and reporting functions with data-entry-free billing.
  7. Scales to your needs allowing you to adjust size and performance with no downtime.
  8. Automatically and seamlessly makes updates and improvements to the system.
  9. Leverages the latest technologies (like SMARTBridge™).
  10. Integrates with billing systems and state reporting eliminating the double entry of data.

Here are some advantages that clinics often overlook

Once you are operational with paperless health records, ensure that you are using all the features available. This will help you be even more efficient.

Create templates wherever possible

  • Service type templates save your teams from writing repetitive notes and allows them to see the exact data they need.
  • Release-of-information templates allow your team to choose a pre-populated template saving time on data entry and disclosure tracking.
  • Agency referral lists (via SMART’s QSOA feature) allow your team to quickly find referral sources and track expiring agreements.

Leverage our EHR’s secure cloud environment to build your key business rules for:

Integrate your billing processes

Outsourcing insurance billing to a third-party often costs more than processing it in-house. SMART’s paperless billing module gives users the ability to successfully manage the revenue cycle in-house.

Experience matters

SMART’s 100% paperless health records software has more than 25 years of experience serving opioid treatment programs. SMART has the unique ability to relate to the day-to-day challenges of medication-assisted treatment professionals because we’ve worked there too. President and CEO David L. Piccoli, II, was inspired to help his family’s network of opioid treatment facilities go paperless in the early 90’s. Since then, SMART’s EHR continues to grow with all our partners as they expand and transition more locations to have 100% paperless health records.

Going Paperless in Healthcare

going-paperless

Having Health Paperless Records vs. 100% Paperless Health Records. What’s the Difference?

The difference between being paperless and having 100% paperless health records can be game-changing. Being 100% paperless means there are ZERO physical patient charts or paper forms. You process every document in your clinic electronically. However, if your staff documents everything on paper and then scans it into the patient chart, you may be considered “paperless,” but not 100% paperless. Also important to note, scanning hand-written patient information means it’s not searchable and deriving metrics would be a tedious, manual process. The data is “invisible” to a computer if it’s hand-written. Whether you are partially paperless or are considering going paperless, it’s important to understand how to get the most out of your record keeping-system.

What issues are most common amongst clinics that aren’t fully-paperless? 

Time and time again, we’ve seen EHR users taking actions (or not taking actions) that hold them back from being truly 100% paperless. The need to continuously file paper patient charts may not seem like a big deal if it’s what you’ve always done but; think about the alternative.

Organizational efficiency

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In a 100% paperless environment, everyone at the clinic has access to the same up-to-the-minute patient information at the same time. If there is a development with a patient, which is not noted immediately and electronically, there could be crucial treatment-related information missed by another clinician.

Quality control

When a 100% paperless clinic switches to a new form, it is automatically utilized across all patient files. In a partially paperless environment, different staff members might be using different versions of the same form.

Auditing Paperless Health Records

Managing quality of services can be challenging regardless of how you keep your records. However, this process can improve by doing it all electronically. For example, SMART’s EHR can be set to schedule all regulatory services as soon as the Admit and Discharge buttons are clicked.  This feature enables clinical and medical staff to run their Service Due Reports. Management teams also can run quality control reports to ensure patients are receiving the right services.

Auditing paperless health records are also simplified when everything is easy to navigate and available electronically. Since everything is accessible remotely, quality control teams don’t need to travel to the clinic.  Moreover, the QC reports in SMART’s EHR make it easy to located and focus on problem areas.

Data collection standards

Creating service type templates can significantly improve data collection. You can build-in the questions you would like your treatment teams to document for each service delivered. Additionally, statistical and patient population data collection is easily usable. These templates make completing grants as well as state and internal reporting much more efficient. No more sorting through and keeping Excel documents up-to-date.

What is holding you back from having 100% paperless health records?

Access and outage concerns

Often there is a fear of not being able to access electronic patient charts when the power is out, or a system is down. Fortunately, you can protect against this and run at optimal efficiency by implementing safeguards, like the ones mentioned below.

Paperless-Health-Records_Prepare for-disasters with-automatic-backups

Important considerations with paperless health records:

Establish more than one internet network connection. Configure a redundant Internet connection to ensure that there is one connection to the internet at all times.

Have a back-up generator. In nearly all scenarios, your operations will cease in a power outage. For this reason, you should secure a generator for the most critical aspects of your clinic and, especially, with paperless health records operations. 

Hardware inevitably fails, seemingly at the worst possible times. SMART’s Cloud-Based EHR, powered by Amazon Web Services (AWS), takes your hardware concerns off the table. SMART operates a fully-redundant AWS cloud environment which leverages layer upon layer of redundant technology. With these measures in place, the odds and impact of a connection failure are minimal.

Prepare for disasters with automatic backups. As a 100% paperless chart, SMART’s EHR software secures all data in the cloud. Backups run every 30 seconds reducing the risk of data loss.  Having owned and operated clinics in the past, SMART is intimately familiar with what can happen if a clinic experiences a fire or other disaster. Being paperless, with automatic backups means we avoided losing access to crucial information.

Equipment investment

Equipment_Paperless-Health-Records

Another deterrent to migrating 100% to paperless health records might be the expense of servers, PCs, signature pads, label printers, pumps, etc. making it is easy to put off the transition. However, the drawbacks of not being 100% paperless far outweigh the costs of transitioning. With SMART’s cloud-based solution, your EHR becomes an operational expenditure instead of a capital expenditure. Monthly billing allows you to subscribe only the number of users you need and we can adjust as your needs change.


“SMART integrates every facet of our clinic from dispensing, to counseling, to administration.”

Paul J., Administrator (former), Addiction Treatment Center of New England

Fear of change

Overcoming staff opposition to change can be a challenge. The first step is shifting your focus to educating staff about the benefits and added productivity of a paperless environment. Leadership can ease the transition by promoting positivity and cultivating user perceptions. 

Even so, adjusting to a new system can still be challenging; especially for those accustomed to paper as their primary means of record-keeping. SMART helps to mitigate these fears with our implementation process which is designed to get teams up and running quickly and with confidence. Once you commit to implementing an EHR, it is essential to work with your vendor to ensure that your staff is informed throughout the process helping to avoid resistance and confusion. 

Successfully implementing paperless health records  

Goals and communication

Successful implementations rely heavily upon continuous and clear communications between the EHR vendor and EHR users. Before the implementation begins, set a solid foundation by providing a clear understanding of the process. Every member of both teams should fully understand all requirements and who owns what responsibilities.

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Having a complete procedures checklist goes a long way toward keeping everyone on track with what tasks are due and what is upcoming. Part of the checklist procedure is to identify forms, templates, and systems settings.


“They made us feel completely confident in the system in a week. They are all exceptional.”

Heather, Clinical Director, Acadia Healthcare

Training and support

Another critical step is customizing comprehensive training before and after go-live. For our partners,  training is delivered both on-site and remotely by our team of training experts. After implementation and training are complete, our Partner Support and Partner Success Teams take charge of the clinic’s ongoing care.


“I really like the new SMART System. It makes our job that much easier. The trainers were all friendly and helpful. They made our transition to SMART very easy.”  

Charity G., Nurse, Pinnacle Treatment Centers

8-great-security-benefits

Cloud-Based EHR | 8 Great Security Benefits

8-great-security-benefits

Data Security is serious business. Fortunately, SMART’s Cloud-Based EHR complies with HIPAA’s security rule which requires specific protections to safeguard patient electronic health record information. Our EHR Platform – powered by AWS – builds in these safeguards and AWS adheres to all HIPAA protocols. Moreover, world-class companies like Adobe Systems, Siemens, Expedia, and Netflix rely on AWS. However, this cloud infrastructure is impossible to replicate for on-premises software users. We know there are concerns when considering a move to a cloud-based EHR. But many of these concerns are addressed by the inherent advantages of the platform. Below is a list of security benefits that can add value and give organizations peace of mind.

Top Security Advantages of SMART’s Cloud-Based EHR Platform

  1. Audit Controls  Maintains audit logging for all data assets to detect inappropriate access, tracking unauthorized disclosures, measuring performance problems, detecting intrusion attempts, and for the support of investigations.
  2. Data Integrity Controls – Includes a complete set of HIPAA policies for administrative controls. These include physical protections, staff training, and maintaining a “culture of security”.
  3. Malware Protection – Employs multiple layers of protection throughout our on-premises systems and AWS cloud presence.
  4. Encryption – Encrypts all protected health information (PHI) to the NIST AES-256 standard or better. This occurs at-rest as well as in motion within SMART’s AWS Cloud presence.
  5. Backup & Data Storage – Provides point-in-time recovery for cloud-based customers. In the unlikely event that a database restore is necessary, the latest backup is no older than 7 minutes with the next-oldest full database backup being from the previous night. We maintain one year of daily database backups and migrate older backups to the AWS Glacier for long-term retention. Specific data is retrievable from any of the available backup copies. (A fee applies for this service)
  6. Automatic Logoff – Configurable auto-logoff feature in compliance with this HIPAA rule.
  7. Security Incidents – Comprehensive procedures to detect and respond to security incidents. A HIPAA-compliant detailed breach analysis and reporting process supports our procedures.
  8. Contingency Operations – Adheres policies and procedures for responding to emergencies and disasters. This process focuses on helping you to regain access to your software and data quickly.

    As you can see, SMART’s Cloud provides significant advantages and tremendous value. Clinics gain confidence in data security and accessibility allowing them to focus on operations and patient care.