SMART has an extensive history in supporting influential substance abuse treatment providers. Learn more in our EHR software news about partner stories about how this tool can transform patient care.

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Choosing an EHR: what to consider if you’re a start-up

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If you are a start-up opioid treatment program, the checklist to open your clinic is a mile long. You start with financial analysis and drafting a reasonable budget. Next, filing licensure applications for the states in which you operate. Then you’re ready to decide about whether to purchase, construct, or lease your location. Finally, you are prepared to structure programming, materials, and identify staffing. While you’re thinking about structure, you’re likely also considering how to be efficient from the start. This point is where your EHR selection becomes crucial.  

Why SMART’s EHR is good for start-up addiction treatment programs

Competitive EHR pricing 

SMART’s EHR has competitive pricing that helps clinics scale up as you grow. Pricing includes Admission Pre-Screening, Admissions, Self-Pay Billing, Insurance Billing, Dispensing, Drug Testing, Appointment Scheduling, Incident Reporting, Detailed Reporting, and Free Data Backup.  

Specialized clinic management templates 

SMART’s EHR runs in clinics large and small across the United States. Because of the breadth of regions that SMART serves, this EHR has the State-specific templates and CARF accreditation templates you need to build a strong foundation for your treatment program.  

Unique opioid treatment clinic workflows 

As an opioid treatment provider, your workflows are different than other treatment programs. With over 25 years of proven success, SMART helps organizations streamline their daily processes with advanced automation capabilities to achieve optimal efficiency. Your transition to the SMART Solution provides immediate ROI. The powerful features and functionality allow you to build in business rules, including:  

  1. Screening & admissions 
  2. Service delivery & quality assurance 
  3. Medication dispensing & inventory management 
  4. Self-pay & insurance billing 
  5. Drug test management 

See how SMART’s EHR could save you and your organization a ton of time in a quick demo 

Easy-to-use, easy-to-learn health records software 

SMART’s EHR is easy-to-use, and SMART’s team has the experience to get your organization up and running quickly. Initial set-up includes a full assessment, data conversion, system set-up, and pre-go-live training. Moreover, the Implementation and Training Team provides on-site and web-based training to ensure that teams are confident and ready to open on day one. Following the EHR go-live, the supportive partnership continues with SMART’s expert Support Team and Partner Services.  

Cloud for all 

Whether a small start-up clinic or a large enterprise organization, the benefits of choosing a cloud-based EHR far outweigh the benefits of on-premise EHRs. In fact, this is a critical component of establishing a reliable and secure foundation for your organization. SMART’s EHR is powered by Amazon Web Services (AWS). This robust platform is HIPAA compliant, helping covered entities process and store protected health information. Beyond HIPAA compliance, this cloud-based product increases efficiencies by organizing information in an easy-to-locate way, simplifying quality control. It also improves the speed and performance of patient dosing and reports by enabling simultaneous read/write processes to occur across multiple replicated endpoints.  

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Influential Addiction Treatment Conference in New York

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Photo credit Montefiore

SMART Management, Inc. is proud to serve as the electronic health record for Montefiore-Einstein Division of Substance Abuse. This remarkable organization recently hosted a day-long addiction treatment conference in New York.  

This gathering – On the Front Lines of the Opioid Epidemic – was for treatment professionals seeking to increase their exposure to information about the latest advancements in the field. Presenters and panelists took an intensive look at the history and future of opioid use disorder, and it’s the effect on the surrounding communities 

Attendees enjoyed knowledge sharing with experts from Montefiore, Einstein, Boston Medical Center, NYU Langone, The Rockefeller University, and New York City Department of Health and Mental Hygiene. Moreover, a panel of patients took part, speaking in detail about their experiences in treatment. Besides the thought-provoking sessions, attendees also participated in naloxone training, received kits, and enjoyed a complimentary lunch while perusing the Montefiore OUD patient art exhibit. 

“We hope that this conference inspires people to really expand treatment…they too can do this..”

Dr. Chinazo Cunningham Montefiore Medical Center, Physician

Celebrating 50 years of addiction treatment, innovations, and recovery 

This addiction treatment conference was also an opportunity to celebrate 50-years of Montefiore, leading the way in addiction treatment, innovations, and discovery. This commitment follows their 135-year tradition of providing exceptional, coordinated, compassionate, and leading-edge healthcare. Rated several times as one of the Best Hospitals by U.S. News, Montefiore applies this standard to every area of care they provide. 

“I wanted to thank everyone who volunteered, participated or attended this conference since it could not have happened without you. For those of you who were not able to attend, we also appreciate your commitment and dedication to working in our clinics and serving our high need patient population.” 

Leon GarfinkelMontefiore, Manager of Information Technology Systems

 

Watch the video recap: http://bronx.news12.com/story/41095367/montefiores-division-of-substance-abuse-looks-forward-in-50year-celebration

 

 

 

 

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Medication Dispensing Software for Opioid Addiction Treatment

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SMART is now serving Ohio with medication-dispensing software for opioid treatment. Beyond patient dosing, this EHR is a 100% paperless, complete clinic management system. It provides the functionality for admissions, insurance billing, as well as clinical and medical services.
 
Community Action Against Addiction (CAAA) chose SMART to streamline their OTP operations. This nonprofit operates OTP, residential, and outpatient services with a caring and supportive staff. “From the CEO through to the security team, this staff cared about their clients,” shared SMART’s Lead Training Specialist Cassity Asher. “Their number one focus was meeting the need of the client and how SMART would help them reach that objective.” Likewise, helping providers focus on patient care is a priority for SMART. After all, SMART was specifically designed to improve efficiencies at their own network of addiction treatment facilities. Today this mission continues with partners like CAAA.
 

Time-saving systems improve patient care

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Charlene (L) and Lera (R), CAAA Billing department

Being totally paperless is essential to maximizing productivity. It saves time and resources by eliminating redundant data entry and storing all data electronically. This helps treatment teams organize, locate, and access patient data more efficiently.

The clinical and medical modules in SMART’s paperless EHR improve team collaboration and patient care. Real-time treatment data means no more wasted time sorting through paper charts. Everyone has real-time access to the most current patient data, which improves patient safety and reduces risk to the clinic.
 
Further improving patient care, SMART’s medication inventory management helps staff decrease dosing errors with “checks and balances” to ensure inventory accuracy. And SMART supports medication dispensing, patient check-in queue, dose verification, along with all DEA reporting. Customizable templates make gathering and saving important information a smooth and reliable process. Each staff member can see what information is required.
 
And the Insurance Billing Module simplifies billing and self-pay account management by minimizing data entry. It also includes reporting capabilities to track and manage finances. During implementation, SMART provides system training, including a thorough review of this module. CAAA’s Billing Specialist, Charlene shared that “The billing trainer was extremely knowledgeable in training the billing department.”
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LIVE SMART EHR Software Demos at AATOD

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Join our team of experts October 20-22nd at AATOD booth 201 for three days of LIVE SMART EHR Software demos. SMART Management, Inc. is proud to be an AATOD exhibitor since 1992, one year after the establishment of SMART’s EHR. President David L. Piccoli, II created this complete clinic management tool to streamline operations at his family-owned substance abuse treatment programs. Since then, SMART has expanded to serve national and international opioid treatment partners

The AATOD Conference is an essential resource to the opioid addiction treatment field. This renown association works with state and federal agencies to develop guidelines and policies to protect patients and ensure treatment providers’ compliance. AATOD works with members to increase public awareness and access to medication-assisted treatment. The theme of the conference this year is Managing the Opioid Epidemic Through the Continuum of Care.  

Showcasing advantages of Cloud-based EHR System  

Powerful EHR-Platform-powered-by-AWSSMART’s exhibit features our Cloud-Based EHR, powered by Amazon Web Services (AWS). This powerful platform is HIPAA compliant, helping covered entities process and store protected health information. With hackers threatening organizations of all sizes, security is a top priority. AWS has built-in audit and data integrity controls, malware protection, encryption, backup and storage, automatic log-off, and contingency operations for emergencies or disasters. Learn more in the article 8 Great Security Benefits.  

What medications does SMART Management’s EHR support?  

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SMART’s flexible configuration options allow tailoring of every EHR implementation to the providers’ unique requirements. Such as automating dispensing and inventory management of methadone, Suboxone, Subutex, Zubsolv, and generic buprenorphine/naloxone films and tablets. Use of Vivitrol (injectable naloxone) is also supported. The medication management and dispensing module use automation and built-in checks and balances to simplify medication management and virtually eliminate medication errors. Auto patient check-in queue, dose verification signature, ID verification, and automated nursing notifications help to limit the risk to both the patient and the agency. 

Additionally, inventory management reports enable quick and accurate information gathering, improving inventory control. Moreover, SMART’s Electronic Health Record Software provides the tools and automation to be ready for DEA audits at a moment’s notice. 

What is included in SMART’s EHR?  

Increase productivity SMART's EHR softwareBeyond medication management, the SMART Solution includes modules for admissions, clinical and medical, drug testing, and an optional add-on insurance billing moduleAs a complete clinic management tool, SMART’s EHR provides the automation and reports capabilities necessary to streamline OTP operations. From admissions to discharge, this EHR helps organizations become some of the most effective and efficient in the industry. Visit us to see why some of the most influential opioid treatment providers choose SMART or request your demo today. 

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Benefits of Electronic Health Records Designed for OTPs

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If you’re an opioid treatment professional, you likely know the benefits of electronic health records. But you may also know how frustrating an EHR can be if it’s not designed to handle your unique workflows. Below is the story of our EHR that is exclusive to OTPs. 

Total focus on addiction treatment

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President/CEO David L. Piccoli, II. (left) pictured with Discovery House founder (and father) David L. Piccoli Sr. (right)

In 1991 David Piccoli, II began working as an Administrative Assistant at Discovery House. Soon after, he was inspired to increase the clinic’s efficiencies. He thought there must be a better way to manage the facility’s endless flow of patient records, billing, and paperwork. “It was very chaotic,” Piccoli recalled. “Nobody had access to information quickly.” However, Piccoli wasn’t satisfied with any of the electronic-records products on the market at that time. The majority of EHR’s focused on just one piece of the business, such as third-party billing or clinic records. “No one ever really combined everything” he noted. 

So, Piccoli decided to create the EHR he wanted. He partnered with a computer programmer and family friend, Paul LeBeau. Together, they built a new clinic management software application for Discovery House. The idea was to digitize and automate a facility’s paperwork, from patient dosing and drug testing to scheduling and third-party billing. It worked so well that they formed SMART Management, Inc., to offer the program to other clinics. This EHR, the SMART Solution, was an integral part of making Discovery House such a successful organization. So, SMART continues to grow into a highly regarded EHR solution for OTP’s.  

Simplify patient dosing and reduce risk

EHR Software Streamline Methadone Dosing

Substance abuse treatment clinic dosing window

The medication management and dispensing module in SMART’s EHR Software uses automation and built-in checks and balances to simplify medication management and virtually eliminate medication errors. The software automates dispensing and medication inventory for methadone liquids and solid forms including Suboxone, Subutex, Zubsolv, and generic buprenorphine/naloxone films and tablets. Use of Vivitrol (injectable naloxone) is also supported. Automated medication dispensing, auto patient check-in queue, dose verification signature, ID verification, and automated nursing notifications promotes patient safety and helps to limit the risk to both the patient and the agency. 

Additionally, inventory management reports enable quick and accurate information gathering, improving inventory control. Moreover, SMART’s Electronic Health Record Software provides you the tools and automation to be ready for DEA audits at a moment’s notice. 

HIPAA compliant hosting to protect patient health information 

SMART’s cloud-based EHR is powered by Amazon Web Services (AWS), a world-renowned and trusted hosting solution. AWS is HIPAA compliant, helping covered entities subject to HIPAA regulations process, maintain, and store protected health information securely. Learn more about the impact of HIPAA on end-users and EHRs

About SMART

FurthermoreAmazon is known to have some of the best data centers in the world, providing multiple sources of redundancy to keep your servers up and running. In the unlikely event that a database restore is necessary, SMART’s Aurora database platform provides precise data protection with nightly back-ups and point-in-time recovery typically within 7-10 minutes. Learn more in the article, EHR Downtime. Impact, Recovery, Preparedness.

Other Benefits of Electronic Health Records 

Features of the SMART Solution help increase admissions, streamline medication administration, promote team collaboration, expedite test results, and maximize revenue. Learn more about SMART’s Cloud-Based EHR Software.

  

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Addiction Treatment Center Chooses SMART’s Paperless EHR

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Associates of Acadia Gifford

Acadia’s Gifford Street Wellness Center chose the SMART Solution, a 100% paperless EHR, to manage their clinic’s record keeping. They serve the New Bedford area with individualized therapy and opioid treatment services. Their approach allows them to identify the medication and therapeutic interventions needed to provide personalized treatment.

For over 25 years, Medication-Assisted Treatment (MAT) facilities have increased their efficiencies with SMART’s insurance, clinical, medical, dosing, scheduling, and drug testing modules. The clinical and medical features allow teams to collaborate and share patient information securely and in real-time. Moreover, the SMART Solution has automated functions that help guide the treatment team to more informed treatment decisions

Gifford Street Wellness Center chose SMART’s EHR for its 100% paperless functionality and for the level of care provided by support. Clinical Supervisor, James Leverone said “The ease of use with this software is fantastic! Very speedy response times as well.” The team at SMART looks forward to continuing to meet their needs in the future.

About Gifford Street Wellness Center

Gifford Street Wellness Center provides outpatient opioid treatment with medication-assisted care. Medications recommended are based on individual needs. In addition to their therapeutic approach, this clinic uses Methadone and Suboxone/buprenorphine-assisted treatment to aid the patient’s recovery. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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Montefiore Chooses Patient Information Management Software

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Montefiore staff during EHR implementation

Montefiore chose The SMART Solution as the patient information management software at two additional substance abuse clinics in the Bronx, NY. Also, referred to as SATP, these two JCAHO Accredited programs provide OTP and chemical dependency services to their community. This nationally recognized medical center has partnered with SMART since 2008, bringing paperless operations to 5 other locations. 

Their 35-year-old methadone treatment program treats over 1,000 patients daily. They also offer primary care services and HIV specialty care, as well as mental health, nutritional, and vocational services. SMART’s EHR equips their teams with paperless features for cash collections, insurance management, appointment scheduling, and medication management.

While onsite, SMART trainers worked closely with their associates as they transitioned to using this EHR for daily operations. Program Director, Arthur Swanson, Ph.D.  said, “I thought the entire training team was knowledgeable and friendly. The data team worked all hours helping us with the conversion.” 

HIPAA Compliant and Efficient Patient Information Management Software

The SMART Solution, a 100% paperless EHR, is composed of many modules that assist addiction treatment professionals in acquiring, analyzing, and protecting a patient’s medical information. These modules include functionality for increasing admissions, streamlining dosing, improving clinical and medical communication, and maximizing revenue. Moreover, SMART’s EHR secures patient information with medical, clinical, and insurance records that are carefully designed and encrypted for HIPAA compliance

Improving the quality of patient care is the primary driver of this EHR. Over 25 years ago it was built to increase efficiencies at President and CEO, David L. Piccoli’s family-owned network of treatment facilities. SMART’s history and experience in delivering opioid treatment services while utilizing their time-tested solution set this EHR apart from the rest. Today, SMART works hand-in-hand with each treatment provider to customize SMART’s system settings to optimize their efficiency. Customer’s needs drive development and inspire continuous improvement this electronic health record software. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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New Digital Health Record, Acadia Maryland

Cumberland Comprehensive Treatment Center Team during EHR implementation

Acadia Healthcare’s Maryland locations now streamline operations with SMART’s EHR Software. They chose the SMART Solution to improve functionality and billing efficiency at their three OTPs. Acadia’s programs incorporate a variety of treatment techniques into several levels of care. This includes medication-assisted treatment with methadone, Suboxone, Subutex, and Vivitrol.

SMART takes a best-fit approach to implement its specialized digital health record. Training is an essential element of this process. SMART’s team of experts work to deliver the right content at the right time. As a result, their detailed training plan outlining the pre-go-live training and go-live training schedules helping to keep both teams on track. Following the Elkton implementation, Nurse Manager, Patricia C. said, “It was wonderful… smooth transition for my Medical Dept. I owe everything to Sandy Silva, our trainer. Sandy was great! Her delivery, knowledge, and personality are outstanding.”

How SMART’s Digital Health Record Improves Efficiency

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Elkton Comprehensive Treatment Center team during EHR implementation

The SMART EHR provides automated solutions to address a wide range of critical business functions. A few examples include Insurance Billing, Admissions, Clinical & Medical Service Delivery, Incident Report Management, and Quality Control reports. Additionally, opioid treatment programs use SMART’s EHR to communicate real-time treatment data, maintain DEA reporting, and ensure regulatory standards are met.

Furthermore, SMART provides:

  • Centralized Billing
  • Unit- and date-based authorizations
  • HIPAA 837 & 835 EDI files
  • Eligibility verification using HIPAA 270/271
  • Diagnosis and CPT coding at the service level

Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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Cornell Scott Implements Digital Medical Records Software

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Cornell Scott Hill Health Center Associates

Cornell Scott Community Health Center implemented the digital medical records software, The SMART Solution. They now use SMART’s EHR to streamline drug testing, dispensing, and inventory management. The drug testing module helps guide treatment decisions. It automates functions with customizable random drug test frequencies, specimen-due notifications, and reports and statistics. Additionally, the medication inventory management module helps to save time, reduce dosing errors, and prepare for DEA audits.

Established in 1968, Cornell Scott serves its community with a wide range of treatment options.  They provide alcohol and drug addiction treatment, and prevention, education, and outreach services to the population of New Haven County. Cornell provides services including counseling, detoxification, and methadone maintenance.

Cornell Scott Hill Health logo

After this EHR implementation, Nurse Erica Conte said the SMART Trainers were “very helpful and concerned about making sure we knew the material and felt comfortable with our set up before they left. Sandy worked diligently to make sure the company as a whole was operating efficiently with the SMART system. Amy was there every step of the way helping and guiding nursing and other staff to properly use the system.” SMART is excited to serve as Cornell Scott’s EHR partner and looks forward to assisting with their future needs.

Digital Medical Records for Clinic Mangement

SMART’s EHR does more than collecting and storing digital medical records. It is a comprehensive clinic management solution for opioid treatment programs domestically and internationally. Also, a highly experienced team of industry, clinical, operational management, and technical experts provide exceptional EHR support services to every customer served.

Furthermore, modules in this EHR helps addiction treatment providers operate at maximum efficiency. Admissions, Dosing, Clinical and Medical, Drug Testing, and Billing Modules increase productivity and promote patient recovery by keeping entire treatment teams up-to-date on patient information. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

 

 

 

Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

EHR Software Implementation, Claymont Comprehensive Treatment Center

Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

Claymont and SMART Staff during EHR Implementation

Claymont Comprehensive Treatment Center‘s EHR implementation of The SMART Solution is complete. Located in Claymont, DE, this Acadia Healthcare-owned, SAMHSA-Certified clinic, serves the community with addiction counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

Claymont chose the SMART Solution for its paperless operations and medical billing. Moreover, SMART’s EHR provides the tools and features to truly maximize efficiency. This specialized cloud-based EHR helps opioid treatment providers communicate real-time treatment data. It also improves response time on claims, ensures regulatory standards are met and includes comprehensive DEA reporting.

EHR Implementation Made Easier

Industry best practices influence SMART’s EHR implementation approach. During this time, the team’s focus is on getting OTP’s up and running quickly. Implementation begins with an assessment call with the treatment provider’s Project Team and SMART’s Assessment Team. Next, SMART assesses business requirements. Then they perform a review of treatment provider workflows and how the SMART modules align and enhance business practices. Following the assessment is the training phase. At this time, SMART provides a detailed training plan outlining the pre-go-live training and go-live schedule. SMART’s best-fit training approach ensures that treatment teams have the tools they need for a successful implementation.

Following their EHR implementation, Claymont Program Director, Jennie said, “I am very pleased with our trainers and the implementation…they have been excellent resources. I wish they could be here longer! Could not have asked for better people to be on-site!”

About SMART

The SMART Solution is a cloud-based EHR designed to improve operational efficiency and increase ROI of substance use treatment facilitiesMedication inventory management in SMART’s EHR helps to reduce dosing errors by facilitating checks and balances. This increases patient safety and limits the risk to the agency. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.