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HIPAA Compliant Cloud Storage for OTPs

HIPAA Compliant Cloud Storage SMARTs EHRSMART’s new EHR hosting platform features HIPAA compliant cloud storage powered by Amazon Web Services (AWS) to increase efficiency, safely. AWS helps covered entities subject to HIPAA regulations process, maintain, and store protected health information. Interested? Request a demo

What You Can Expect from HIPAA Compliant Cloud Storage

Improves efficiency 

Amazon Web Service (AWS) offers a broad set of global services. These include compute, storage, database, analytics, application, and deployment services. This helps organizations move faster, lower IT costs, and scale applications. Moreover, AWS is a trusted and proven solution used by hundreds of thousands of business, operating in 190 countries. Incorporating this technology enables SMART to deliver the most powerful EHR solution yet.

It also improves the speed and performance of dosing and reports by enabling simultaneous read/write processes to occur across multiple replicated endpoints. Acadia Billing manager Deb R. said “I love the fact that the billing on Monday is incredibly fast. I mean unbelievably! Tasks that usually take 15-20 minutes now take under a minute!” 

Enhances data protection

SMART’s new cloud also leverages Amazon Aurora, a database engine that delivers high-performance and reliability with real-time redundant backups and 99.995% uptime. Moreover, recovery from physical storage failures is transparent, and instant failover typically requires less than 30 seconds. Aurora’s storage is fault-tolerant and self-healing. Amazon continuously backs up six copies of your data and replicates them across three availability zones.

Improves security 

Amazon Aurora also provides SMART’s EHR users multiple levels of database security. The first level is network isolation using Amazon’s virtual private cloud (VPC). Access controls and boundaries from other networks in the AWS Cloud protect Amazon VPC. They closely resemble a traditional network that you would operate in your own data center with the benefit of the scalable infrastructure of AWS. Next is encryption-at-rest using keys you create and control through AWS Key Management Services (KMS). Lastly, encryption of data in transit using SSL. On an encrypted Amazon Aurora instance, data in the underlying storage is encrypted as are the automated backups, snapshots, and replicas in the same cluster.

Increases scalability

SMART’s shift to the highly-scalable, fully-managed AWS cloud database affords partners several advantages. Such as exclusive access to the latest developments like the SMARTBridge™. It also saves on operational costs by decreasing the need for equipment upgrades, IT resources, and EHR updates.

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New Electronic Health Record Acadia Washington 

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Going paperless in Tacoma

SMART’s electronic health record is operating at Acadia Healthcare’s four Washington State locations.  These CARF accredited locations provide outpatient addiction treatment with caring individual and group therapy sessions. Patients also receive recovery support with methadone and Suboxone maintenance.

Acadia chose SMART’s electronic health record for its 100% paperless functionality. This EHR solution is a reliable, secure, and flexible cloud-based paperless software. It improves ease and speed of access to patient records, allowing for increased collaboration amongst treatment team members. Additionally, the billing module helps OTPs maximize revenue by processing insurance billing in-house.  It also enables authorization management, self-pay billing and account management, unit-based fee for service, payment due notifications, and reporting to both cash- and accrual-based accounting.

    Simplifying Electronic Health Record Implementations

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    Team during training session

    Following the Spokane, WA implementation, Office Manager Tami said, This was a fantastic training team, great software, and overall very positive experience.”  This is precisely the reaction SMART’s Team strives for in every implementation of the SMART Solution. Being in business for over 25 years and having operated a network of treatment facilities, SMART knows the challenges that can be faced during implementations. That is why SMART has established a thorough and continuously vetted process to ensure that clinics get up and running quickly and efficiently.

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    SMART Trainer Sandy with partner at Acadia Tacoma

    Understanding OTPs. Support Matters!

    Truly understanding the unique operational needs of opioid treatment programs, from one state to the next, requires dedication. This dedication ensures that SMART stays current with Partner’s requirements. Ultimately, their needs drive development and inspire continuous improvement.

    SMART upholds this everchanging understanding by providing:

    • Personalized live and on-call support
    • Dedicated account managers to identify solutions
    • Business domain experts who understand clinical operations

      Learn more about the SMART Solution.

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      Striving to be the best EHR Software for OTPs

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      SMART Associates and Partners during Strategy Summit

      SMART Management, Inc. considers our partners an essential element of being the best EHR Software for opioid treatment programs. Because of this, in late-September, SMART hosted the 2017 SMART Strategy Summit. The Summit brought together leadership teams from SMART Partners all over the U.S. to collaborate on the evolution of the SMART Solution.

      Historically, SMART’s EHR software has been an on-premise solution. Today, it is is a 100% paperless cloud-based tool that does so much more than just patient record keeping. Small clinics and large enterprise organizations rely on the SMART Solution to help streamline operations and provide best in class patient care.

      What exactly is SMART doing to be the best EHR software for OTPs?

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      Partner discussing needs with SMART’s IT Director, Mason Snyder

      Listening. We take what we learn from our Partners and work with our Development Teams to integrate their feedback into our electronic health record. The result is a continuously improving technology that grows with the treatment facilities we serve. Following our SMART Strategy Summit in 2013, we set in motion a variety of Partner requests. The request for increased EHR speed is one example.

      SMART’s New Cloud product addresses the requests to increase EHR speed. Several of this year’s Summit attendees have migrated to the cloud while many others have not. Partners who have migrated thoughtfully shared their experiences with everyone in an open forum. Then SMART’s IT Director, Mason Snyder, followed with a deeper dive into the new SMART infrastructure, discussing largely the power and benefits of integrating Amazon Web Services (AWS) and Aurora. Companies such as Philips, Netflix, Instagram, and Dropbox, trust these integrated services to increase speed, lower costs and improve scalability.

      SMART’s shift to AWS will afford partners several advantages, most notably:

      • A highly scalable fully managed database service
      • Six real-time redundant backups
      • Immediate access to the latest SMART features
      • Reduction in equipment cost and maintenance responsibility
      • Improved reliability, security, and performance with up to 99.99995% up-time

      More “Agile” than ever

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      New cloud calendar sneak peek at SMART Strategy Summit 2017

      Another Partner request is for more predictable development timeframes. SMART is focusing on a new method of software development to be more predictable than ever. From here, we can provide more accurate estimates and plan our development to meet the strategic planning goals.

      Saying that we listen and incorporate Partner feedback is nice, but how exactly does that work? In one word; Agile. SMART has adopted an Agile development methodology. This is a proven method used by companies like Adobe and GE. It allows our teams to be nimble and respond to the continuously changing needs of our Partners. Moreover, Agile is about working smarter and generating more value. Because of this, SMART Partners benefit from an EHR that has greater flexibility and is delivered in more predictable fashion.

      Interested in learning more? Contact us today

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      Opioid Treatment Program Expansion

      Methadone-Maintenance-Program-Expansion-Tadiso-IncorporatedTadiso Incorporated is expanding their opioid treatment program with a $1.5 million renovation. This change is in response to the growing amount of patients they treat. As the single largest medication-assisted treatment facility in Pennsylvania, Tadiso now serves over 1,000 individuals in the Pittsburg area.  

      The renovation will include 6 dispensing stations for patient dosing. Also, to lessen patient wait times, they are creating a new state-of-the-art lobby with several kiosks, intake stations, private offices, and bathrooms for drug screen collection. Another great feature is a comfortable waiting area which includes a complimentary coffee bar for patients.

      Opioid Treatment Program Becomes Center of Excellence

      Becoming a Center of Excellence in 2016 is also a contributing factor in their ongoing growth. They achieved this status by ensuring their patients stay in treatment, receive follow-up care, and have community support. Furthermore, they provide treatment that integrates behavioral and primary care using a team-based and “whole person” focus. This includes their wellness program and mentor recovery support program. Patients in the Recovery Support Program are also apart of “Ring for Recovery”. This program gives patients a mobile phone to ensure contact is regularly maintained with their mentor. 

      tadiso methadone maintenance program logoWhats The Connection?

      Tadiso Incorporated is a SMART Partner, using our paperless EHR since 2012. The SMART Solution empowers OTPs and methadone maintenance programs to deliver quality patient care with efficiency. SMART’s team is proud to serve Tadiso’s growing needs and congratulates them on their continued success.

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      New Digital Health Record, Acadia Maryland

      Cumberland Comprehensive Treatment Center Team during EHR implementation

      Fall 2017 marks the beginning of Acadia Healthcare’s switch to a new digital health record software in Maryland. They chose the SMART Solution to improve EHR functionality and billing efficiency at their three Maryland-based OTPs. Acadia’s programs incorporate a variety of treatment techniques into several levels of care. This includes medication-assisted treatment with methadone, Suboxone, Subutex, and Vivitrol.

      SMART takes a best-fit approach to implementing their specialized digital health record. Training is an important element of this process. SMART’s team of experts work to deliver the right content at the right time. As a result, their detailed training plan outlining the pre-go-live training and go-live training schedules helping to keep both teams on track. Following the Elkton implementation, Nurse Manager, Patricia C. said “It was wonderful… smooth transition for my Medical Dept. I owe everything to Sandy Silva, our trainer. Sandy was great! Her delivery, knowledge, and personality are outstanding.”

      How SMART’s Digital Health Record Improves Efficiency

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      Elkton Comprehensive Treatment Center team during EHR implementation

      The SMART EHR provides automated solutions to address a wide-range of critical business functions. A few examples include, Insurance Billing, Admissions, Clinical & Medical Service Delivery, Incident Report Management, and Quality Control reports. Additionally, opioid treatment programs use SMART’s EHR to communicate real-time treatment data, maintain DEA reporting, and ensure regulatory standards are met.

      Furthermore, SMART provides:

      • Centralized Billing
      • Unit- and date-based authorizations
      • HIPAA 837 & 835 EDI files
      • Eligibility verification using HIPAA 270/271
      • Diagnosis and CPT coding at the service level

      Learn more

      SMART Electronic Health Record-System USAOTP Conference

      Electronic Health Record System – USAOTP Texas Exhibit

      SMART Electronic Health Record-System USAOTP Conference

      Attendees enjoying SMART’s booth give-aways

      October 2017 – SMART recently showcased our electronic health record system to opioid treatment providers in Texas. The USAOTP 2017 Conference in Austin brought together opioid treatment providers for two days of networking and educational sessions. A few topics of discussion included current regulations, ethics, Medicaid and other funding, Methadone treatment issues, and the history of addiction. Attendees were excited to share and learn best practices through networking.

      The influence USAOTP had on our electronic health record system

      SMART Associates value the chance to spend face-to-face time with conference attendees. Further, the expressed needs of the opioid addiction treatment field directly impact the evolution of SMART’s EHR. Helping providers deliver the best in class patient care is what drives the functionalities we build into our opioid treatment EHR. The carefully designed features of our EHR can help to implement efficiencies across treatment organizations.

      About SMART

      SMART Management, Inc. developed the electronic health record system, the SMART Solution/SMART Software, in 1991. This EHR was originally created to improve operational efficiency and increase ROI at SMART’s family-owned network of substance use treatment facilities. Since then, SMART’s Cloud-Based EHR continues to evolve as a result of our extensive clinical experience. And it continues to grow with our partner’s needs. Learn more in FAQs

       

      Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

      EHR Implementation, Claymont Comprehensive Treatment Center

      Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

      Claymont and SMART Staff during EHR Implementation

      August 2017 – Claymont Comprehensive Treatment Center recently completed their EHR implementation of The SMART Solution. Located in Claymont, DE, this Acadia Healthcare-owned, SAMHSA-Certified clinic, serves the community with addiction counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

      Claymont chose the SMART Solution for its paperless operations and medical billing. Moreover, SMART’s EHR provides the tools and features to truly maximize efficiency. This specialized cloud-based EHR helps opioid treatment providers communicate real-time treatment data. It also improves response time on claims, ensures regulatory standards are met and includes comprehensive DEA reporting.

      EHR Implementation Made Easier

      Industry best practices influence SMART’s EHR implementation approach. During this time, the team’s focus is on getting OTP’s up and running quickly. Implementation begins with an assessment call with the treatment provider’s Project Team and SMART’s Assessment Team. Next, SMART assesses business requirements. Then they perform a review of treatment provider workflows and how the SMART modules align and enhance business practices. Following the assessment is the training phase. At this time, SMART provides a detailed training plan outlining the pre-go-live training and go-live schedule. SMART’s best-fit training approach ensures that treatment teams have the tools they need for a successful implementation.

      Following their EHR implementation, Claymont Program Director, Jennie said “I am very pleased with our trainers and the implementation…they have been excellent resources. I wish they could be here longer! Could not have asked for better people to be on-site!”

      About SMART

      The SMART Solution is a cloud-based EHR designed to improve operational efficiency and increase ROI of substance use treatment facilitiesMedication inventory management in SMART’s EHR helps to reduce dosing errors by facilitating checks and balances. This increases patient’s safety and limits the risk to the agency. Learn more

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      Great Changes to Methadone Maintenance Treatment in NJ

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      CEO Alan Oberman at new JBRC methadone maintenance treatment location

      SMART’s EHR partner, New Jersey-based addiction treatment provider, John Brooks Recovery Center (JBRC), is improving access to methadone maintenance treatment. Their recent relocation, the opening of 2 new locations, and a new jail-based program represent some of the great changes that patients can expect moving forward. Alan Oberman, JBRC CEO and long-time recovery advocate shared that “This project began in 2007 and it is an example of what can be achieved with vision and perseverance.” He went on to say “I will never forget the faces of our clients when they first walked through the doors. It made it all worth it.”

      A Move To Help More Patients

      JBRC’s previous facility is a 100-year-old building located in the crowded heart of the Atlantic City tourist district. As they helped more individuals in the community, the facility lacked the space to accommodate everyone in need. Since they serve over 500 clients, patients would have to wait on the sidewalk. Their recent move was the best solution to express appreciation and consideration for patients and the community.

      Consolidating Methadone Maintenance Treatment and Other Services

      Inside-JBRC

      Inside new JBRC location

      One new JBRC facility in Pleasantville has consolidated medication-assisted treatment (MAT), intensive outpatient (IOP), admissions, and administration under one roof. This has already shown improvement in communication and morale among their 70-person staff. Moreover, they are now able to accommodate more individuals in need. This location treats around 600 MAT clients and 115 IOP clients. The other new location, JBRC of Atlantic City, treats 325 MAT and 30 IOP patients. Alan Oberman noted, “We have been able to treat almost two hundred more clients.”

      Project Kick Start

      New Jersey’s first jail-based methadone maintenance treatment program is Project Kick Start. Atlantic County Jail Warden, Geraldine Cohen, and Alan Oberman, worked together for the past 5 years to start this program. The Division of Mental Health and Addiction Services funded the pilot program. Alan explained in a recent press release that “The timing for the program is just right. We are in the midst of an opioid epidemic that affects approximately 75% of the inmates at the jail. At John Brooks, we had a mobile methadone bus designed for physical examinations and the dispensing of methadone that we were not using plus excess revenue on a State contract .”

      Learn more about JBRC

      About SMART

      SMART Management, Inc. is the creator of The SMART Solution. This cloud-based EHR is designed specifically for Methadone Maintenance Treatment and opioid treatment services. This EHR software provides advanced automation for all treatment workflows, improving operational efficiency and contributing to maximized revenue. The SMART Solution is built on continuous improvement and has a total focus on customer delight. SMART is proud to partner with John Brooks Recovery Center (JBRC) to streamline paperless clinic operations.

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      Polaris Chooses EHR Vendor for Paperless Operations

      June 2017 – Polaris Renewal Services, Inc. completed their transition to the paperless EHR vendor, SMART Management, Inc. Located in Perryopolis, PA, this private SAMHSA-Certified clinic serves the community with counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

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      Nurse Manager, Nikki with SMART Trainer Amy

      Polaris chose the SMART Solution for its 100% paperless operations. SMART Trainer Sandy said  “They were really happy to finally go paperless. Everyone was excited to find out how much time they would actually save.” More than just paperless, SMART’s complete clinic management system increases efficiencies through automation. It automates required services, patient check-in, medication dispensing, and nursing notifications. Furthermore, as a cloud-based tool, this EHR provides access to patient treatment data with ease and security. Medical, clinical, and insurance records carefully designed and encrypted for HIPAA compliance secure patient information.

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      Polaris team during SMART’s EHR Implementation

      Program Director, Valerie commented after their implementation, “The trainers were amazing! They exceeded our expectations. The trainers were professional, extremely knowledgeable, and patient. They addressed every question that we had and explained the training material thoroughly. They made this process such an enjoyable experience and alleviated all concerns of the staff. We can’t say enough good things about the training team.” 

      An EHR Vendor for OTPs

      Some EHR Vendors are able to handle the unique workflow of OTPs but few are built specifically for that purpose. SMART’s EHR streamlines operations in opioid treatment programs with modules designed for opioid treatment workflows.

      Twenty-five years ago, President and CEO David Piccoli, II designed The SMART Solution to improve operational efficiency and increase ROI at his family-owned network of substance use treatment facilities. This EHR continues to evolve as a result of SMART’s extensive clinical experience and tremendous breadth of industry expertise. It is this history and experience in delivering opioid treatment services while utilizing their own time-tested solution that makes this customizable EHR such a great choice. Learn more 

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      Acadia Oregon Implements EHR Software for Paperless Billing and Operations

      Acadia Healthcare of Oregon is now using The SMART Solution, a 100% paperless billing, and operations software. Acadia operates 6 CARF Accredited OTP clinics in the state. These locations include Allied Health Services of Portland, Tigard, and Medford, as well as, Willamette Valley Treatment Center. They chose SMART’s EHR for its 100% paperless functionality and ease of use. Additionally, SMART allows them to meet Oregon State Reporting System (MOTS) requirements with fields built into the Fact Sheet. Moreover, MOTS requirements are covered by the new SMARTBridge which provides a means of securely importing and exporting data.

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      Associates of Acadia, Tigard Comprehensive Treatment Center

      Industry best practices guide SMART’s EHR implementation approach. The team’s focus is on getting EHR users up and running quickly with a seamless transition. Also, they have a best-fit training approach. A detailed training plan, pre go-live training, and go-live training schedule keep the teams on track. SMART’s team delivers training in conjunction with the EHR Implementation phase. Acadia Belmont’s Clinical Supervisor Norla said, “The combination of great training skills, communication, the involvement of staff in the training process, sense of humor with common sense made this one of the best training experiences I have had in years.”

      A Complete Clinic Management System for Paperless Billing and More

      Outsourcing a treatment program’s insurance billing to a third-party traditionally costs more than processing it in-house. SMART’s paperless billing module gives software users the ability to successfully manage the revenue cycle. Beyond Billing, The SMART Solution contains other modules that help increase OTP efficiency. These modules include admissions, dosing, clinic and medical treatment, and drug testing. Learn more