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Acadia Oregon Implements EHR Software for Paperless Billing and Operations

Acadia Healthcare of Oregon is now using The SMART Solution, a 100% paperless billing, and operations software. Acadia operates 6 CARF Accredited OTP clinics in the state. These locations include Allied Health Services of Portland, Tigard, and Medford, as well as, Willamette Valley Treatment Center. They chose SMART’s EHR for its 100% paperless functionality and ease of use. Additionally, SMART allows them to meet Oregon State Reporting System (MOTS) requirements with fields built into the Fact Sheet. Moreover, MOTS requirements are covered by the new SMARTBridge which provides a means of securely importing and exporting data.

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Associates of Acadia, Tigard Comprehensive Treatment Center

Industry best practices guide SMART’s EHR implementation approach. The team’s focus is on getting EHR users up and running quickly with a seamless transition. Also, they have a best-fit training approach. A detailed training plan, pre go-live training, and go-live training schedule keep the teams on track. SMART’s team delivers training in conjunction with the EHR Implementation phase. Acadia Belmont’s Clinical Supervisor Norla said, “The combination of great training skills, communication, the involvement of staff in the training process, sense of humor with common sense made this one of the best training experiences I have had in years.”

A Complete Clinic Management System for Paperless Billing and More

Outsourcing a treatment program’s insurance billing to a third-party traditionally costs more than processing it in-house. SMART’s paperless billing module gives software users the ability to successfully manage the revenue cycle. Beyond Billing, The SMART Solution contains other modules that help increase OTP efficiency. These modules include admissions, dosing, clinic and medical treatment, and drug testing. Learn more

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Montefiore Chooses SMART’s EHR for Patient Information Management

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Montefiore staff during EHR implementation

Montefiore recently chose The SMART Solution for patient information management at two additional substance abuse clinics in the Bronx, NY. Also, referred to as SATP, these two JCAHO Accredited programs provide OTP and chemical dependency services to their community. This nationally recognized medical center has partnered with SMART since 2008 bringing paperless operations to 5 other locations. 

Their 35-year-old methadone treatment program treats over 1,000 patients daily. They also offer primary care services and HIV specialty care, as well as mental health, nutritional, and vocational services. SMART’s EHR equips their teams with paperless features for cash collections, insurance management, appointment scheduling and medication management.

While onsite, SMART trainers worked closely with their associates as they transitioned to using this EHR for daily operations. Program Director, Arthur Swanson, Ph.D.  said, “I thought the entire training team was knowledgeable and friendly. The data team worked all hours helping us with the conversion.” 

More Than Patient Information Management

The SMART Solution, a 100% paperless EHR, is composed of many modules that assist addiction treatment professionals in acquiring, analyzing and protecting a patient’s medical information. These modules include functionality for increasing admissions, streamlining dosing, improving clinical and medical communication, and maximizing revenue. Moreover, SMART’s EHR secures patient information with medical, clinical, and insurance records that are carefully designed and encrypted for HIPAA compliance

Improving the quality of patient care is a primary driver of this EHR. Over 25 years ago it was built to increase efficiencies at President and CEO, David L. Piccoli’s family-owned network of treatment facilities. SMART’s history and experience in delivering opioid treatment services while utilizing their own time-tested solution set this EHR apart from the rest. Today, SMART works hand-in-hand with each treatment provider to customize SMART’s system settings to optimize their efficiency. Customer’s needs drive development and inspire continuous improvement this electronic health record software. Learn more

 

 

 

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Greene’s New Paperless Health Records Management System

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Greene Treatment Center Associates

Greene Treatment Center in Carmichaels, PA is now using the SMART’s paperless health records management system. The SMART Solution is designed for use in every aspect of clinical operations. This newly established facility offers comprehensive outpatient treatment services for individuals with substance use disorders. Their treatment processes include counseling in conjunction with short-term and long-term medication-assisted treatment using methadone. Widely recognized, Methadone maintenance and medication-assisted treatment are the most effective treatment modalities for the effective treatment of opioid addiction.

The SMART Solution handles every facet of clinics from admissions to discharge. Greene Treatment Center chose the SMART Solution for its robust and comprehensive billing and clinical modules. Billing in SMART’s EHR helps clinics maximize their revenue with independent management of their revenue cycle with compliant reporting and notifications. Moreover, this EHR secures patient information with medical, clinical, and insurance records designed and encrypted for HIPAA compliancePennsylvania State CARF requirements are built into SMART’s EHR reporting, admissions assessments, and biopsychosocial tool. Also created in compliance with regulations is the scheduling of services such as dose evaluations and counseling.

Greene Treatment Center Program Director Jim said, “We are new to this type of business but found the SMART Software comprehensive. Our on-site trainer was well received by staff and highly capable in helping us use the system…Overall we love the SMART system and the people that worked with us.”  SMART’s Lead Training Specialist Denise Howard also shared that her favorite part of this EHR implementation was working with their “smart and energetic” staff.  She also noted how nice it was to “work in such a welcoming facility every day.”

About the SMART Solution, a Paperless Health Records Management System

The SMART Solution is a 100% paperless electronic health record for opioid treatment in substance abuse and behavioral health facilities. The SMART Solution provides functionality to enable, increased admissions, streamlined-dosing, improved team collaboration, and maximized revenue. Learn more

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Acadia’s Gifford Street Wellness Center Chooses SMART’s Paperless EHR

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Associates of Acadia Gifford

Acadia’s Gifford Street Wellness Center recently chose the SMART Solution, a 100% paperless EHR, to manage their clinic’s record keeping. They serve the New Bedford area with individualized therapy and opioid treatment services. Their approach allows them to identify the medication and therapeutic interventions needed to provide personalized treatment.

For over 25 years, Medication-Assisted Treatment (MAT) facilities have increased their efficiencies with SMART’s insurance, clinical, medical, dosing, scheduling and drug testing modules. The clinical and medical features allow teams to collaborate and share patient information securely and in real-time. Moreover, the SMART Solution has automated functions that help guide the treatment team to more informed treatment decisions

Gifford Street Wellness Center chose SMART’s EHR for its 100% paperless functionality and for the level of care provided by support. Clinical Supervisor, James Leverone said “The ease of use with this software is fantastic! Very speedy response times as well.” The team at SMART looks forward to continuing to meet their needs in the future.

About Gifford Street Wellness Center

Gifford Street Wellness Center provides outpatient opioid treatment with medication assisted care. Medications recommended are based on individual needs. In addition to their therapeutic approach, this clinic uses Methadone and Suboxone/buprenorphine-assisted treatment to aid patient’s recovery.  Learn more

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Cornell Scott Implements Digital Medical Records Software

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Cornell Scott Hill Health Center Associates

March 15, 2017 – Cornell Scott Community Health Center successfully implemented the digital medical records software, The SMART Solution. They now use SMART’s EHR to streamline drug testing, dispensing, and inventory management. The drug testing module helps guide treatment decisions. It automates functions with customizable random drug test frequencies, specimen due notifications, and reports and statistics. Additionally, the medication inventory management module helps to save time, reduce dosing errors and prepare for DEA audits.

Established in 1968, Cornell Scott serves their community with a wide range of treatment options.  They provide alcohol and drug addiction treatment, and prevention, education, and outreach services to the population of New Haven County. Their services include inpatient and outpatient detoxification, methadone maintenance, and therapy.

Cornell Scott Hill Health logo

After this EHR implementation, Nurse Erica Conte said the SMART Trainers were “very helpful and concerned about making sure we knew the material and felt comfortable with our set up before they left. Sandy worked diligently to make sure the company as a whole was operating efficiently with the SMART system. Amy was there every step of the way helping and guiding nursing and other staff to properly use the system.” SMART is excited to serve as Cornell Scott’s EHR partner and looks forward to assisting with their future needs.

Digital Medical Records for Clinic Mangement

SMART’s EHR does more than just collect and store digital medical records. It is a comprehensive clinic management solution for opioid treatment programs domestically and internationally. In addition, a highly experienced team of industry, clinical, operational management and technical experts provide exceptional EHR support services to every customer served.

Furthermore, modules in The SMART Solution help addiction treatment providers operate at maximum efficiency. Admissions, Dosing, Clinical and Medical, Drug Testing and Billing Modules increase productivity and promote patient recovery by keeping entire treatment teams up-to-date on patient information. Learn more

 

 

 

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Giving to Sojourner House Families

sojourner-houseFor SMART’s community awareness team, the Sunshine Group, the holiday season is a great time to help others. Thanks to the efforts of Sojourner House, we were able to sponsor a family in need from their Share the Spirit Program. This program has been helping families with financial needs for the past 10 years. Manager of Immigration Advocacy, Gloria Greenfield explained that “Many of the families are getting back on their feet, are jobless, or they had been relying on the abuser for financial support.” This year was Sojourner House largest drive to date. Organizations, business, families, and individual donors supported 39 families, totaling 115 individuals.  “It’s such an amazing feeling to see the client’s faces when they realize that their holidays are totally different than what they expected and that their children will receive gifts…” said Gloria.

Sharing the Spirit

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SMART Associates gathered to pack gifts before delivering to Sojourner House.

After participating for several years, this has now become a holiday tradition for us at SMART. We were thrilled to collect and give wishlist items to local families who are starting over.  As each gift was brought in, we began to see a trend. Everyone who participated not only gave the selected wish list item but also gave a little extra. Being able to give to those who have little, reminds us all of what really matters.

About Sojourner House

For 40 years, Sojourner House has helped victims of domestic violence. As a comprehensive domestic violence agency, they primarily serve Providence and northern Rhode Island. Their services include advocacy, shelter, referrals, and other resources.  Additionally, Sojourner House works in surrounding communities providing violence prevention education programs.Learn more

 

 

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Maine Helps Addiction Treatment Centers

January 12, 2017 – Recently, the Maine Department of Health and Human Services awarded funds to addiction treatment centers, including Discovery House of Calais and Acadia Hospital of Bangor. This is a triumph for Maine addiction treatment centers. They spent many years defending their very existence.

The Role of Addiction Treatment Centers

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Discovery House Program Director, Brent Miller speaking out in a 2013 Bangor City Council meeting.

Discovery House Program Director, Brent Miller frequently met with community members and state officials. The goal was to increase funding, decrease overdoses, and to correct the stigma associated with addiction and forms of treatment. After countless media interviews, town hall meetings and organization collaborations he brought Discovery House to the forefront of the fight. Brent became a voice for patients, families, and even competitor clinics that were facing the challenge of being defunded. As he told The Bangor Daily News, “I think people are starting to understand that opiate addiction treatment is really essential to solving the problem and getting a handle on the disease…”

Enough is Enough

Communities nationwide are reluctant when hearing of a methadone clinic opening in their town. The mantra, “not in my backyard” has become a common response. However, we know more about the nature of addiction now. Unfortunately, many have learned this through personal tragedy and loss. In 2012, the overdose count reached 163 people in the State of Maine. Enough was enough for Mainers when overdoses in 2016 exceeded 270. Treatment needed to be an effort supported by officials and members of the community alike.

Purpose of the Funds

DHHS funds awarded total $2.4 million. The sole purpose is to support medication-assisted treatment programs. This money will not increase the allowable patient count at these treatment programs. However, it will help to fund treatment for low-income and non-insured patients. This is great progress toward supporting those already in recovery, and an encouraging sign for those seeking recovery.

http://bangordailynews.com/2016/12/20/news/bangor/bangor-to-see-influx-of-funds-to-fight-drug-addiction/

http://bangordailynews.com/2016/07/16/news/bangor/officials-defend-mission-after-lepage-says-hes-trying-to-close-methadone-clinics/

https://bangordailynews.com/2016/12/12/news/bangor/bangor-council-rescinds-methadone-clinic-ordinance/?ref=topStories4Thumb

http://bangordailynews.com/2016/12/20/politics/lepage-plan-to-add-2-4-million-for-addiction-treatment-wins-praise/?ref=relatedSidebar

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State Funding Helps Warm Handoff Program

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Associates of Alliance Medical Services, Johnstown. Photo credit: https://ams-johnstown.pinnacletreatment.com/

As a Center of Excellence, Alliance Medical Services of Pennsylvania was recently awarded $500,000 in state funding from Cambria County. Thanks to this funding, they are poised to treat up to 50 additional patients and participate in the Warm Handoff Program.

Warm Handoff Program Decreasing Overdose

In the fall of 2016, Pennsylvania established the Warm Handoff Program. The aim is to increase interactions between recovery professionals and patients after they have suffered an opiate overdose. Individuals who do not receive follow-up care are more likely to relapse. According to Gary Tennis, Secretary of the Pennsylvania DDAP, “There is a very high risk of a repeat overdose in the period right after a person leaves the emergency room for a drug overdose. Our aim is to avoid that risk by getting the survivor directly to treatment without hitting the street at all.”

Another Gap

The inspiration for the Warm Handoff Program was the life-saving drug Naloxone. After years of seeing lives lost to overdose, police officers were ready for a change. Since Naloxone’s availability in 2014, Pennsylvania police have been able to save 1,600 lives. However, this created another gap in the system of care. Tennis explained that, “Many people who would have died are now being saved in the ER, but the protocol there has been to release people once they are stabilized, or at most given a card with a referral for treatment.”  As the Chairman of the National Alliance for Model State Drug Laws, Tennis and his staff reached out to ER’s to begin development of the new program. From there recovery advocates and professionals like the staff of Alliance Medical Services were able to begin providing more assistance.

About Alliance Medical Services

alliance-medical-servicesAlliance Medical Services, a division of Pinnacle Treatment Centers, is an outpatient addiction treatment program located in Johnstown, PA. Their team of trained professionals offers medication assisted treatment with individual and group therapy. Furthermore, they passionately encourage their patient’s development of healthy and stable living to support their journey to recovery.

 

http://www.tribdem.com/news/cambria-county-approves-state-funding-for-additional-opioid-treatment-specialists/article_d3886fa8-bd8b-11e6-ae70-af6ce895235e.html
http://www.drugfree.org/news-service/warm-handoff-program-aims-get-overdose-survivors-directly-treatment/
http://www.health.pa.gov/My%20Health/Diseases%20and%20Conditions/A-D/Pages/Act-139-of-2014.aspx#.WGv7PmQrI1I

 

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Operation HOPE in Waterville

Operation HOPE (Heroin Opiate Prevention Effort) of Waterville, ME is slated to commence in January 2017. Waterville Police is partnering with PAARI (Police Assisted Addiction Recovery Initiative), Kennebec Valley Community Action Program, Maine General Health, Healthy Northern Kennebec and Discovery House / Acadia Healthcare to increase the accessibility of treatment. The hope is that it will increase the likelihood that people will seek out treatment.

This treatment-focused program will help those suffering from opioid addiction. It will allow citizens to walk into the police department to seek help with their addiction. And they can do so without fear of arrest if they are willing to enter treatment. Next, they will receive a screening for eligibility and may even be qualified for payment assistance.

Partnering with Discovery House

operation-hope-discovery-houseAs one participating Operation HOPE treatment center, Discovery House will work with officials to provide services for affected individuals in the region of Central Maine. After 28 years in operation, this CARF Accredited treatment center is poised to provide the range of services needed to combat the opioid epidemic. They offer counseling, medication maintenance, clinical and medical evaluations, as well as aftercare planning.

According to the CDC, 78 Americans die every day from an opioid overdose. Moreover, in 2015 alone, 272 people died from drug overdoses in Maine. Ideally, early education or diversion programs would be enough to slow this growing problem. However, the reality is that the approach needs to be multifaceted with a strong focus on treatment and recovery. 

 

http://www.centralmaine.com/2016/11/16/waterville-police-announce-substance-abuse-treatment-program/

http://www.pressherald.com/2016/08/22/drug-overdoses-deaths-continue-to-soar-in-maine/

http://www.cdc.gov/drugoverdose/epidemic/index.html

http://paariusa.org/about-us/

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SSTAR Opens Research Facility

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SSTAR CEO, Nancy Paull

SSTAR, a substance-abuse treatment organization, is formulating plans for an addiction treatment research facility in Fall River, MA. “It will be a small part of a full treatment center,” said CEO Nancy E. Paull. “I’m not building a methadone clinic. I’m building a research and treatment facility.” According to The Herald News, this facility will be complete with inpatient treatment, outpatient clinical services, and will perform research into programs and therapies. One possible location is the former home of Border City Mill No. 3 intersecting Weaver and West streets. This building was lost in a fire of February of this year.

Plans call for a research facility with 60 beds (30 of which are for individuals) in their detox program with 30 more servicing those in need of rehabilitation. Furthermore, this will be supplemented with an outpatient medication-assisted treatment program. “We’ll expand our treatment services,” Paull said. “It will allow us to expand our research. It will allow us to increase primary care.”

For 40 years, SSTAR has dedicated themselves to providing a range of mental health and substance abuse treatment services. Because of this, they recognize the extent of the opioid crisis and the tremendous need for their services in Fall River. Yet, they’re only capable of handling 20% of those in need of in-patient treatment. “There is a huge demand for services that we are not able to meet,” Paull said. No official sale was made, but a decision is expected within the next 30 to 60 days.

About SSTAR

Stanley Street Treatment and Resources (SSTAR) is a non-profit health care and social service agency. They serve Southeastern Massachusetts communities with a wide-range of mental health and substance abuse treatment services. SSTAR programs are licensed by the Massachusetts Department of Public Health and the Department of Mental Health Retardation.

Learn more