What is an EHR?
EHR stands for Electronic Health Record. It is a real-time digital version of a patient’s paper chart. Learn more
Is the SMART Solution available in the cloud?
Yes. Our electronic health record is available as a cloud-based solution. Get more on our cloud-based EHR Software.
Does the SMART Solution handle insurance billing?
Not only does our electronic health record, the SMART Solution, handle most insurance carrier billing. But it also handles billing in approximately 30 States. Learn more about billing with SMART’s EHR
What training resources does SMART offer?
SMART provides the following training and resources to each new customer. Discover more about our services.
How do I prepare for the implementation of a new electronic health record?
First, SMART will assign you a dedicated Implementation Advocate to work with your organization’s project leader. The Advocate guides your staff throughout the installation project. Your project leader will help to ensure not only efficient communication but ultimately, a successful installation. Get more info on implementations.
How will my clinic’s data be transferred to the new system?
SMART works with your IT team to obtain a copy of your database. This happens during the assessment phase of the implementation. From there, we evaluate what data elements you want converted to the new system. Then we establish a draft conversion for your review. In order to determine what data elements you wish to capture, our team collaborates with you. In this manner, SMART will securely transfer your sensitive data to our protected systems. Specifically, by using one of several of our private and encrypted data transfer tools. Finally, we then do a draft conversion in the weeks before. This step ensures that the data is accurate and establishes final data conversion just before your go-live date. Get started!
Will I receive ongoing support?
SMART recognizes the importance of a great support system. Because of this, our experienced and knowledgeable Software Support Team provides help with:
- Personalized 24/7/365 support
- A dedicated account manager
- Business domain experts who understand the urgency involved in clinical operations
- Software maintenance for up to date solutions and to prevent downtime
- Elimination of common IT issues and expenditures
- Rapid response to software questions or needs
Learn more about our “Outstanding training and support staff!”
Will I receive automatic updates to my EHR?
EHR updates are included with the SMART Solution. Moreover, we are here when you are ready to schedule any needed updates. Questions? Get answers now!
How much do updates cost?
You will in fact receive updates at no additional charge.
How much does SMART’s EHR cost?
Indeed there are many variables that can affect actual costs. Furthermore, cost depends on the number of users and service modules your organization needs. Get pricing for your organization!
Is the SMART Solution customizable?
Can I build forms in the SMART Solution?
Is it possible to build an assessment in the SMART Solution?
Yes. To begin, visit our customer portal. Then download the Intake Package User Guide.
How can I use the SMART Solution to help prepare our facility for a DEA audit?
What is Meaningful Use?
Meaningful Use refers to the use of certified Electronic Health Record technology by an eligible provider (EP). The story begins with the Health Information Technology for Economic and Clinical Health (HITECH) Act. This Act is intended to promote the use of health information technology. The HITECH Act defines a set of certification standards that EHR software producers must meet. Moreover, it provides incentive funding to help eligible providers incorporate the use of certified EHR technology.
What is ICD-10?
ICD-10 stands for the International Classification of Diseases, Tenth Edition (ICD-10). It is a clinical cataloging system that went into effect for the U.S. healthcare industry in 2015. Furthermore, ICD-10 codes offer many more classification options compared to those found in predecessor ICD-9.” Learn more
Does the SMART Solution have a medication inventory management and methadone-dispensing feature?
Yes, reports in our electronic health record allow you to automatically manage your inventory by:
- Inventory management; Methadone (liquid and tablet forms), Suboxone and Buprenorphine
- Automated medication dispensing
- Auto patient check-in queue
- Dose verification signature
- Patient photos
- Automated nursing notifications
- All DEA reporting included
Does the SMART Solution handle program record keeping?
Yes. SMART’s 100% paperless EHR gives you the ability to compile the key information. For example, you have the ability to compile financial, billing, revenue, and compliance reports. Furthermore, our EHR has everything you need to manage inventory across several medications simultaneously. Learn more about how SMART’s EHR handles record keeping.
How would SMART improve operations at my clinic’s dispensary?
The SMART Solution improves operations by providing reliable dosing protocols. As a result you will reduce not only medication errors. You will also see increased safety for patients and limits risk to agencies. See for yourself in a quick demo.
What medications does the SMART Solution’s dosing feature handle?
Not only does SMART’s dosing feature handles Suboxone and Buprenorphine, but it also handles and Methadone in both solid and liquid forms. To learn more Contact us.