Is the SMART Solution available in the cloud?
Yes. Our electronic health record is available as a cloud-based solution. Read more about our cloud-based EHR Software.
Does the SMART Solution handle insurance billing?
Not only does our electronic health record, the SMART Solution, handle most insurance carrier billing. But it also handles billing in approximately 30 States. Learn more about billing with SMART’s EHR.
What training resources does SMART offer?
SMART provides training and resources to each new customer. Discover more about our services.
How do I prepare for the implementation of a new electronic health record?
First, SMART will assign you a dedicated Implementation Advocate to work with your organization’s project leader. The Advocate guides your staff throughout the installation project. Your project leader will help to ensure not only efficient communication but ultimately, a successful installation. Get more info on implementations.
How will my clinic’s data be transferred to the new system?
SMART works with your IT team to obtain a copy of your database. This happens during the assessment phase of the implementation. From there, we evaluate the data elements you want to convert to the new system. Then we establish a draft conversion for your review. To determine what data elements you wish to capture, our team collaborates with you to securely transfer your sensitive data to our protected systems. Specifically, by using one of several of our private and encrypted data transfer tools. Finally, we do a draft conversion in the weeks before. This step ensures that the data is accurate and establishes final data conversion just before your go-live date. Get started!
Will I receive ongoing support?
SMART recognizes the importance of a great support system. Because of this, our experienced and knowledgeable Software Support Team provides help with:
- Personalized 24/7/365 support
- A dedicated account manager
- Business domain experts who understand the urgency involved in clinical operations
- Software maintenance for up to date solutions and to prevent downtime
- Elimination of common IT issues and expenditures
- Rapid response to software questions or needs
Learn more about our outstanding training and support staff!
Will I receive automatic updates to my EHR?
EHR updates are included with the SMART Solution. More questions? Get answers now!
How much do updates cost?
SMART EHR users receive updates at no additional charge.
How much does SMART’s EHR cost?
There are many variables that can affect actual costs. Pricing depends on the number of users and service modules your organization needs. Get pricing for your organization!
Is the SMART Solution customizable?
Can I build forms in the SMART Solution?
Is it possible to build an assessment in the SMART Solution?
Yes. To begin, visit our customer portal. Then download the Intake Package User Guide.
How can I use the SMART Solution to help prepare our facility for a DEA audit?
What is ICD-10?
ICD-10 stands for the International Classification of Diseases, Tenth Edition (ICD-10). It is a clinical cataloging system that went into effect for the U.S. healthcare industry in 2015. Furthermore, ICD-10 codes offer many more classification options compared to those found in predecessor ICD-9.” Learn more
Does the SMART Solution have a medication inventory management and methadone-dispensing feature?
Yes, reports in our electronic health record allow you to automatically manage your inventory with:
- Inventory management; Methadone (liquid and tablet forms), Suboxone, and Buprenorphine
- Automated medication dispensing
- Auto patient check-in queue
- Dose verification signature
- Patient photos
- Automated nursing notifications
- All DEA reporting included
Does the SMART Solution handle program record keeping?
Yes. SMART’s Cloud-based EHR Software gives you the ability to compile the key information. For example, you can compile financial, billing, revenue, and compliance reports. Furthermore, our EHR has everything you need to manage inventory across several medications simultaneously. Learn more about how SMART’s EHR handles record keeping.
How would SMART improve operations at my clinic’s dispensary?
The SMART Solution improves operations by providing reliable dosing protocols. As a result, medication errors are reduced and patient saftey is increased. This helps to limit risk to you agency. See for yourself in a quick demo.
What medications does the SMART Solution’s dosing feature handle?
Not only does SMART’s dosing feature handles Suboxone and Buprenorphine, but it also handles and Methadone in both solid and liquid forms. To learn more get a quick demo.
What is the difference between EMR and EHR?
EMRs and EHRs are digital versions of a patient’s paper chart. The difference between EHR’s and EMR’s is that EHRs focus on the total health of the patient. Whereas, EMRs focus on only the medical and treatment history of the patients in one practice. Learn more about SMART’s EHR.