Guidance from industry professionals

SMART recognizes the importance of a great support system. Because of this, our experienced and knowledgeable Support Team provides professional EHR support services personalized to your needs. Whether by phone or online, we are here and give partners:

The services you deserve:

User training
Network hardware and software management
Technical analysis and system
administration
Network management
Planning and forecasting
Risk mitigation
Help desk support

Account management
Configuration management
Testing
Quality management
Custom software development
CARF Audit preparation

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A fast and efficient implementation process

Our EHR implementation approach is built on industry best practices and focuses on getting you up and running quickly. As a result, we deliver a seamless transition to realizing the benefits of the SMART Solution.

Get answers with no hassle

Your relationship with SMART starts with a conversation. Our sales process consists of a no pressure review of the SMART Solution and our services.

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What you can expect when you implement SMART’s EHR:

Introduction Call
SMART’s implementation begins with an assessment call with your Implementation Project Team and SMART’s Assessment Team.
Assessment
In this phase, we assess your business requirements. We first review each of the areas of your business in alignment with the SMART modules. Then we compare your business needs and identify the solutions for you. This assessment allows us to build the software in preparation for your use.
Kickoff Meeting
The kickoff meeting is a review of the team’s responsibilities and project requirements. We also review the installation process and provide a software demonstration.
Installation and System Settings
In this phase, we work together to complete our installation procedures and checklist. Then forms, templates, and system settings will be identified and provided to SMART.
Training
Our best-fit approach ensures that our partners get exceptional training and educational materials. We deliver a personalized training plan, including the pre-go-live training and go-live training schedule.
Go-Live and Post Installation Training
SMART remains with your organization throughout the go-live transition. We work hand in hand with your associates to ensure that they learn the SMART Solution quickly. During Post Installation Training, you will work with an Implementation Advocate. The goal of this phase is to audit your “live” information to ensure we meet all your needs. This process enables and prepares you to transition to Customer Support and Partner Services.
Transition to Account Management and Customer Support
This transition occurs after your training is complete. A transition meeting formally delivers the new SMART partner to their Partner Success Manager and Support Team. From here, the Partner Success Manager will maintain contact and ensure our EHR solution is proving meeting all expectations.

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"Outstanding training and support staff!"

Electronic Health Records Software Services

Guidance from industry professionals

The services you deserve:

A fast and efficient implementation process

Get answers with no hassle

What you can expect when you implement SMART’s EHR:

Introduction Call

Assessment

Kickoff Meeting

Installation and System Settings

Training

Go-Live and Post Installation Training

Transition to Account Management and Customer Support