As COVID-19 makes its way across the globe, it’s affecting our communities in different ways. One that is acutely affected is the healthcare community. As we continue to monitor Coronavirus (COVID-19) developments closely, the health and well-being of our clients, partners, and our employees is of utmost importance to us. As a partner to your business, we also understand the critical need to limit any impact this health event could have on our service to our clients. We are focused on our preparedness efforts to maintain a safe work environment for our staff while also sustaining business operations.
Our leadership is working to ensure our ability to continue essential work and deliver the products and services you rely on. We plan to continue to serve you 24/7, as you serve your patients through this time of crisis. We have a plan in place that is managed by a dedicated team who are committed to keeping our operations running smoothly so that we can provide you with the best possible service. This is an unprecedented situation. We are following the lead of the CDC with regard to important COVID-19 containment precautions, such as limiting travel and maintaining social distance.
Our plan includes the following:
- We have ensured that our staff can work from home as needed in order to prevent the spread of any illnesses so that we can continue to provide support 24/7 for all customers.
- All Tier 1 and Tier 2 customer support teams are able to perform their roles remotely while still maintaining proper levels of security and privacy.
- We ask that you continue to use our Software Support portal to submit incidents. We will continue to operate as normal.
We hope you, your families, and staff stay healthy through this time. If you have additional questions, please contact your Partner Success Manager.
In the case of an emergency, please call 800.942.4540 or 401.780.2300.