Cloud-Based EHR Software for Addiction Treatment Providers

If you are searching for a cloud-based EHR software it is vital to consider your unique workflows. The SMART Solution is scalable, secure, and helps to streamline opioid treatment processes from admissions to discharge. SMART is powered by Amazon Web Services (AWS), to increase efficiency, safely. Learn more about this EHR and cloud benefits in the articles below.


 

Tag Archive for: Cloud Based EHR Software for Addiction Treatment Providers 

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EHR Downtime. Impact, Recovery, Preparedness

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What happens to your EHR when there is a power outage?

Recently, one of SMART’s on-premise partners experienced EHR downtime when they lost power at their addiction treatment clinic. This sudden outage caused corruption of their server and database. While repairing the database, nurses had to dose manually for the day. Luckily, the database was recoverable; if it weren’t, the clinic would have lost the entire days’ worth of data. Regardless, the nurses had to re-enter every dose poured that day into the system. Had this on-premise clinic been operating in the cloud, they would have been better protected against the potential for data loss.

Why are Cloud-Based EHR’s more reliable during power outages, natural disasters, or security incidents? 

When data is critical to an organization’s operations, it is vital to plan for the worst. That is why SMART’s EHR is hosted on the Amazon Web Services (AWS) Cloud. Amazon is known to have some of the best data centers in the world, providing multiple sources of redundancy to keep your servers up and running. Redundant systems for water, power, and internet connectivity significantly reduce the risk of server downtime. Constant monitoring of those systems ensures they are always ready to kick in if an issue arises. With multiple layers of security like database back-ups, network isolation, and encryption, there is a dramatic reduction in the risk of data loss. SMART’s Aurora database platform, powered by AWS, provides precise data protection with nightly back-ups and point-in-time recovery. This recovery means, in the event of database corruption or issue, we can restore data typically within 7-10 minutes.

What problems are associated with unexpected downtime?  

Aside from frustrating patients, staff, and leadership, the risks associated with EHR downtime can be severe and costly. The most concerning problem may be patient safety. All other issues ultimately affect patient care in one way or another. In the event of an outage, particularly within a clinic operating an on-premises solution, data is at a higher risk of being compromised or lost. Critical information about a patient’s health history could be missed during treatment, negatively affecting their care and well-being.

Patient care may also be a challenge when staff is forced to endure the tedious process of inputting and searching for data in paper charts. Moreover, clinic operations suffer from the lack of quality control associated with performing procedures manually. To avoid these challenges, some organizations who have experienced wide-spread downtime have opted to invest in expensive back-up systems.1 While this may be effective, switching to a cloud environment is the most efficient solution.

How to prepare with a back-up plan  

Plan for downtime occurrences like you would for any disaster. Central to your plan’s success is making sure your staff members use a standardized approach to providing patient care during these incidents. Run regular EHR downtime drills among your clinicians and staff. These will help to reinforce your incident response plan – keeping it top-of-mind.

You may already have a process in place, but this won’t do you any good if the staff does not remember the steps to take. Also, your team will be more at ease if they are prepared with a plan when downtime occurs. Finally, document and review the results with leadership. Their support is essential to overall staff buy-in.2

All-in the Cloud 

Many different events could disrupt server operations. From power outages to flooding or fire, even someone tripping over a wire could bring work to a halt. Regardless of how it happens; this is just one of the reasons why SMART is committed to moving our partners’ servers and data into the AWS Cloud. Learn more about SMART’s Cloud-Based EHR Software.

1.) https://ehrintelligence.com/news/ehr-downtime-drives-tn-hospital-to-invest-in-backup-system

2.) https://ehrintelligence.com/news/how-to-optimize-ehr-downtime-preparedness-reduce-slowdowns

 

New EHR Platform AATOD 2018

New EHR Platform AATOD 2018

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SMART is showcasing our new EHR platform at the AATOD Conference, March 10-14th in New York City.  Since 1991, our EHR has evolved from an on-premise to a cloud-based software solution. Now, Amazon Web Services (AWS) hosts SMART’s cloud-based EHR. Hundreds of thousands of business, in 190 countries, trust AWS for their hosting needs. This technology helps us deliver our Partners the most powerful EHR solution yet.

Benefits: SMART’s New EHR Platform

New EHR Platform AATOD 2018Our EHR Partners enjoy enhanced information security in AWS. This includes real-time redundant data backups, network isolation, and data encryption. Another benefit is scalability. This is especially important for large enterprise organizations. The size and performance of their data network adjust, as they expand, with no downtime. Partners using SMART’s cloud-based EHR also save on operational costs. Such as equipment upgrades, software updates, and IT resources. And, SMART EHR Partners enjoy the improved efficiency. On AWS, our EHR increases speed and performance and automates key processes.

More on AATOD 2018

AATOD 2018Every eighteen months the AATOD brings together national and international opioid treatment professionals. The conference focus this year is on Advancing & Integrating Specialized Addiction Treatment & Recovery. Presenters and attendees explore the latest in evidence-based treatments, techniques, and collaborative strategies. Learn more

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Striving to be the best EHR Software for OTPs

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SMART Associates and Partners during Strategy Summit

SMART Management, Inc. considers our partners an essential element of being the best EHR Software for opioid treatment programs. Because of this, in late-September, SMART hosted the 2017 SMART Strategy Summit. The Summit brought together leadership teams from SMART Partners all over the U.S. to collaborate on the evolution of the SMART Solution.

Historically, SMART’s EHR software has been an on-premise solution. Today, it is is a 100% paperless cloud-based tool that does so much more than just patient record keeping. Small clinics and large enterprise organizations rely on the SMART Solution to help streamline operations and provide best in class patient care.

What exactly is SMART doing to be the best EHR software for OTPs?

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Partner discussing needs with SMART’s IT Director, Mason Snyder

Listening. We take what we learn from our Partners and work with our Development Teams to integrate their feedback into our electronic health record. The result is a continuously improving technology that grows with the treatment facilities we serve. Following our SMART Strategy Summit in 2013, we set in motion a variety of Partner requests. The request for increased EHR speed is one example.

SMART’s New Cloud product addresses the requests to increase EHR speed. Several of this year’s Summit attendees have migrated to the cloud while many others have not. Partners who have migrated thoughtfully shared their experiences with everyone in an open forum. Then SMART’s IT Director, Mason Snyder, followed with a deeper dive into the new SMART infrastructure, discussing the power and benefits of integrating Amazon Web Services (AWS) and Aurora. Companies such as Philips, Netflix, Instagram, and Dropbox, trust these integrated services to increase speed, lower costs, and improve scalability.

SMART’s shift to AWS will afford partners several advantages, most notably:

  • A highly scalable fully managed database service
  • Six real-time redundant backups
  • Immediate access to the latest SMART features
  • Reduction in equipment cost and maintenance responsibility
  • Improved reliability, security, and performance with up to 99.99995% up-time

More “Agile” than ever

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New cloud calendar sneak peek at SMART Strategy Summit 2017

Another Partner request is for more predictable development timeframes. SMART is focusing on a new method of software development to be more predictable than ever. From here, we can provide more accurate estimates and plan our development to meet the strategic planning goals.

Saying that we listen and incorporate Partner feedback is nice, but how exactly does that work? In one word; Agile. SMART has adopted an Agile development methodology. This is a proven method used by companies like Adobe and GE. It allows our teams to be agile and respond to the continuously changing needs of our Partners. Moreover, Agile is about working smarter and generating more value. Because of this, SMART Partners benefit from an EHR that has greater flexibility and is delivered more predictably.

Are you interested in learning more? Contact us today or discover other substance abuse treatment and EHR events.

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New Paperless Health Records Management System in PA

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Greene Treatment Center Associates

Greene Treatment Center in Carmichaels, PA, is now using the SMART’s paperless health records management system. The SMART Solution is designed for use in every aspect of clinical operations. This newly established facility offers comprehensive outpatient treatment services for individuals with substance use disorders. Their treatment processes include counseling in conjunction with short-term and long-term medication-assisted treatment using methadone. Widely recognized, Methadone maintenance and medication-assisted treatment are the most effective treatment modalities for the effective treatment of opioid addiction.

The SMART Solution handles every facet of clinics from admissions to discharge. Greene Treatment Center chose the SMART Solution for its robust and comprehensive billing and clinical modules. Billing in SMART’s EHR helps clinics maximize their revenue with independent management of their revenue cycle with compliant reporting and notifications. Moreover, this EHR secures patient information with medical, clinical, and insurance records designed and encrypted for HIPAA compliancePennsylvania State CARF requirements are built into SMART’s EHR reporting, admissions assessments, and biopsychosocial tool. Also created in accordance with regulations is the scheduling of services such as dose evaluations and counseling.

Greene Treatment Center Program Director Jim said, “We are new to this type of business but found the SMART Software comprehensive. Our on-site trainer was well received by staff and highly capable in helping us use the system…Overall we love the SMART system and the people that worked with us.”  SMART’s Lead Training Specialist Denise Howard also shared that her favorite part of this EHR implementation was working with their “smart and energetic” staff.  She also noted how nice it was to “work in such a welcoming facility every day.”

About the SMART Solution, a Paperless Health Records Management System

The SMART Solution is a 100% paperless electronic health record for opioid treatment in substance abuse and behavioral health facilities. The SMART Solution provides the functionality to enable, increased admissions, streamlined-dosing, improved team collaboration, and maximized revenue. Learn more about the SMART Solution or get to know other SMART EHR partners.