EHR Implementation Process for Addiction Treatment Programs

SMART’s EHR implementation process is built on our extensive experience and industry best practices. Our team has a total focus on ensuring that clinics’ transitions are fast and efficient. Whether you are already a paperless organization or if you are considering transitioning, SMART understands the challenges that you face daily. As a result, we can deliver a clinic management system specific to your OTPs’ requirements.

First, we emphasize setting a solid foundation with clear communications and processes. It is just as vital for you, the partner, to understand the process and requirements as it is for our team. In this way, every member of both sides knows who is responsible for which pieces of the project. Next, our EHR implementation team customizes comprehensive training before and after go-live. Finally, once training is complete, our Partner Support and Partner Success Teams take charge of the clinic’s ongoing care.

Learn more about SMART’s EHR implementations in the articles below or visit our Services page.


 

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Digital Health Records Upgrade Alaska_SMART EHR for OTPs

Digital Health Records Upgrade Alaska | Smart Management

Digital Health Records Upgrade Alaska

Training session with SMART

Anchorage Comprehensive Treatment Center upgraded its digital health records. They chose SMART’s EHR for paperless operations and billing efficiency. This digital health records software improves the workflow of opioid treatment programs through automation. Acadia’s doctors, counselors, and nurses provide treatment to individuals affected by addiction. This includes morphine, prescription pain medications, and heroin. They treat patients with a combination of therapy and medication-assisted treatment.

How This Digital Health Records Software Streamline OTPs

SMART’s EHR helps streamline processes from the first time a patient calls until discharge. For example, it organizes new patient inquiries. This enables a smooth transition from patient screening, to wait-listing, or referral to another agency. And the assessment tool collects all data elements to meet state and modality requirements.

Digital Health Records Upgrade Alaska_SMART EHR for OTPsAdditionally, the integrated billing module simplifies third-party billing such as insurance eligibility, drug formularies, billing, payment plans, co-payment, and account management. It also maximizes revenue and decreases data entry. By automating essential tasks, clinicians, counselors, and doctors can spend more time on what matters most; patient care.

About SMART

SMART is proud to partner with Acadia since 2013 and has been the software of choice, since 1992, for clinics now under their management. As their network of treatment facilities grows, SMART’s EHR grows with them. This complete clinic management system has state-specific modules to satisfy local requirements. SMART’s EHR operates in several countries and 28 states and territories. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

 

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New electronic health record system, ACADIA Wisconsin 

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Madison staff with SMART Trainer

SMART’s electronic health record system is now operating at Acadia’s four CARF Accredited treatment centers in Wisconsin.  These clinics are a part of their more extensive network that provides medically assisted treatment to individuals suffering from addiction.  Medications include treatment with Methadone, Buprenorphine, Suboxone, and Vivitrol. Their expert staff supports medically assisted treatment with well-rounded therapy sessions.

Electronic Health Record System for Organizational Uniformity

Acadia chose SMART’s electronic health record system to support paperless operations, insurance billing, and to create uniformity across their network. For enterprise organizations uniformity is crucial. With SMART’s cloud-based EHR storage of all clinic’s information is in one place. By doing this, the establishment of a corporate model and forms, services, and reporting is made easy. And, data-entry-free billing simplifies insurance, self-pay account management, and reporting functions.

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10th Street Team with Trainer Sandy

Streamlining Transitioning – New Electronic Health Record System

Moving to a new EHR can be challenging. Many of our Training Team members have experience working within clinics. They understand the challenges faced every day. Because of this, they are passionate about making a transition as hassle-free as possible. Acadia Clinical Supervisor, Quillan, shared that, “The Trainers were very personable, professional, and knowledgeable. We enjoyed working with them, their experience and mastery of the system were evident, and their ability to present the information in meaningful and understandable terms was remarkable. We especially appreciate their patience and willingness to work with us individually and walk us thru the steps, in some cases repeatedly, until we were comfortable, and their use of humor as a teaching tool and patience made learning a new system much easier. They were very approachable and were able to answer every question asked of them. Amazing team…”

Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners

Addiction Treatment EHR Software Welcomes Washington Clinics

SMART Trainer Cassity with Grays Harbor Associate - Addiction Treatment EHR Software Welcomes Washington Clinics

SMART Trainer Cassity with Grays Harbor Associate

SMART’s Addiction Treatment EHR Software is now operating at Acadia Healthcare’s six Washington State locations.  These CARF accredited sites provide outpatient treatment with caring individual and group therapy sessions. Patients can also receive recovery support with methadone and Suboxone medication-assisted treatment.

Acadia chose SMART’s electronic health record for its 100% paperless functionality. This EHR solution is a reliable, secure, and flexible cloud-based paperless software. It improves ease and speed of access to patient records, allowing for increased collaboration amongst treatment team members. Additionally, the billing module helps OTPs maximize revenue by processing insurance billing in-house.  It also enables authorization management, self-pay billing and account management, unit-based fee for service, payment due notifications, and reporting to both cash- and accrual-based accounting.

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    Going paperless in Tacoma

    Simplifying Electronic Health Record Implementations

    Following the earlier Spokane, WA implementation, Office Manager Tami said, This was a fantastic training team, great software, and overall very positive experience.”  This reaction is precisely what SMART’s Team strives for in every implementation of the SMART Solution. Being in business for over 25 years and having operated a network of treatment facilities, SMART knows the challenges that can occur during implementations. That is why SMART has established a thorough and continuously vetted process to ensure that clinics get up and running quickly and efficiently.

    Support for Clinics using Addiction Treatment EHR Software

    Genuinely understanding the unique operational needs of opioid treatment programs, from one state to the next, requires dedication. This commitment ensures that SMART stays current with Partner’s requirements. Ultimately, their needs drive development and inspire continuous improvement.

    SMART upholds this everchanging understanding by providing:

    • Personalized live and on-call support
    • Dedicated account managers to identify solutions
    • Business domain experts who understand clinical operations
    electronic health records

    New Electronic Health Records System | New Era Rehabilitation

    electronic health recordsSMART is pleased to announce that New ERA Rehabilitation Center has chosen The SMART Solution as its new electronic health records system. New Era assists individuals and families in recovering from addiction by providing comprehensive addiction treatment services. These services help restore hope and reduced harm caused by substance abuse in Bridgeport and New Haven, CT. New Era selected SMART’s EHR for its solid history of serving substance abuse treatment facilities.

    During the installation, SMART’s Implementation Team was able to meet about 25 members of their staff. New Era employees expressed how thrilled they are that the SMART Solution will help patient record and speed of accessibility. SMART is happy to help make their work-life and communications more efficient than ever. Customer Relations Specialist Sandy Silva said, “I had so much fun working with, and providing software training to the team at New Era. You could see on their faces how much they appreciated the guidance and are how proud they were once they mastered the software. It was an amazing experience.”

    More Than An Electronic Health Records System

    SMART Solution is a complete clinic management system. It provides advanced clinical automation for opioid treatment programs in substance abuse and behavioral health facilities domestically and internationally. SMART’s treatment delivery experience sets this product apart from other EHRs. Moreover, their clinic-based work experience provides tremendous value for EHR users. This first-hand knowledge them to be agile in meeting partner needs. SMART’s team is the perfect complement of technical and treatment industry experts. The team is comprised of clinical practitioners such as; Program Directors, Administrative Assistants, Billing Specialists, and Clinical Supervisors. Learn more

    Like SMART on Facebook and view more photos of the EHR installation at New Era or get to know other SMART EHR partners.

    SMART EHR Implementation_Automated Medication Dispensing System for OTPs | Arkansas

    Automated Medication Dispensing System Manages OTP Inventory | Arkansas

    SMART’s automated medication dispensing system, along with this EHR’s complete clinic management system, is now running at Stockton Medical Group.  Their compassionate staff helps individuals struggling with addiction through advocacy, counseling, and medication-assisted treatment (MAT). MAT decreases withdrawal symptoms increases individual stability and reduces the risk of relapse. Recovery inspires the ongoing development of SMART’s EHR. With more than 25 years of experience, this EHR intuitively organizes operations at opioid treatment clinics like Stockton.

    Dosing with SMART’s Automated Medication Dispensing System

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    Stockton and SMART associates gather for a group photo

    Managing many treatment programs within one system can be challenging. Accordingly, Stockton is taking on these issues by integrating SMART’s EHR across their six locations. This EHR manages medication inventory, reduces dosing errors, and protects patient safety. Additionally, the reports in SMART’s Medication Inventory Management module simplify critical information. As a result, they can streamline preparation for DEA audits.

    Following this EHR implementation, Operations Manager Lianna shared her experience. “I appreciated the friendliness and continued help from the SMART team.” SMART’s implementation team appreciates the importance of a great support system. Many have extensive clinical, operational management, and technical expertise.

    About SMART’s EHR

    SMART’s Electronic Health Record goes beyond medication dispensing. It is a full clinic management system for opioid treatment programs. This paperless EHR improves productivity by automating other vital processes and reports. These include service scheduling, QA reporting, and test results posting. Moreover, the integrated Insurance Billing Module maximizes revenue and decreases data entry. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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    New Paperless Health Records Management System in PA

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    Greene Treatment Center Associates

    Greene Treatment Center in Carmichaels, PA, is now using the SMART’s paperless health records management system. The SMART Solution is designed for use in every aspect of clinical operations. This newly established facility offers comprehensive outpatient treatment services for individuals with substance use disorders. Their treatment processes include counseling in conjunction with short-term and long-term medication-assisted treatment using methadone. Widely recognized, Methadone maintenance and medication-assisted treatment are the most effective treatment modalities for the effective treatment of opioid addiction.

    The SMART Solution handles every facet of clinics from admissions to discharge. Greene Treatment Center chose the SMART Solution for its robust and comprehensive billing and clinical modules. Billing in SMART’s EHR helps clinics maximize their revenue with independent management of their revenue cycle with compliant reporting and notifications. Moreover, this EHR secures patient information with medical, clinical, and insurance records designed and encrypted for HIPAA compliancePennsylvania State CARF requirements are built into SMART’s EHR reporting, admissions assessments, and biopsychosocial tool. Also created in accordance with regulations is the scheduling of services such as dose evaluations and counseling.

    Greene Treatment Center Program Director Jim said, “We are new to this type of business but found the SMART Software comprehensive. Our on-site trainer was well received by staff and highly capable in helping us use the system…Overall we love the SMART system and the people that worked with us.”  SMART’s Lead Training Specialist Denise Howard also shared that her favorite part of this EHR implementation was working with their “smart and energetic” staff.  She also noted how nice it was to “work in such a welcoming facility every day.”

    About the SMART Solution, a Paperless Health Records Management System

    The SMART Solution is a 100% paperless electronic health record for opioid treatment in substance abuse and behavioral health facilities. The SMART Solution provides the functionality to enable, increased admissions, streamlined-dosing, improved team collaboration, and maximized revenue. Learn more about the SMART Solution or get to know other SMART EHR partners.

    Glenwood Life logo

    Glenwood Life Chooses SMART’s EHR

    Glenwood Life logoGlenwood Life Counseling Center, which provides compassionate addiction treatment and prevention services, is now partnering with SMART for their EHR needs. They chose SMART for our reputation of excellent partner service. This partnership also supports their need to move to a 100% paperless treatment facility. Moreover, our optional billing feature provides them the ability to eliminate the need to outsource their insurance billing.

    SMART provides automated solutions to address the critical business functions of opioid treatment programs. This includes insurance billing, admissions, clinical and medical service delivery, incident report management, and quality control reports. These EHR capabilities empower treatment providers, like Glenwood Life, to deliver exceptional care with efficiency.

    SMART’s training team recently visited their Baltimore, MD clinic to provide EHR training to their staff. Following the training, Executive Director Lillian Donnard said: “Michael (SMART’s Implementation Director) was great both as a SMART trainer and as an inspiring leader.”  CFO Frank Satterfield added that “Michael seems to know almost everything there is to know about SMART and can convey this to the users. He is patient and very direct, which we needed. His familiarity with CARF and how to run a program is very helpful. This was an excellent training.”

    About Glenwood Life Counseling Center

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    Glenwood Life is a CARF-certified ambulatory opioid-agonist treatment program. This Baltimore Maryland based substance abuse treatment and prevention services organization was established in 1971. They work to medically stabilize their patients allowing them to engage in recovery and rehabilitation processes more readily. It is also their mission to respectfully deliver quality medication-assisted treatment to those affected by addiction.

    Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

    New EHR Software Customer The Lennard Clinic

    Welcoming New Customer Lennard

    The Lennard Clinic Now on SMART’s EHR Software

    New EHR Software Customer The Lennard ClinicNew Jersey based addiction treatment center, The Lennard Clinic has chosen the SMART Solution as their EHR software of choice. SMART Management, Inc. is partnering with both their Elizabeth and Newark locations to support their opioid treatment efforts.

    The SMART Solution is designed to help improve efficiency, streamline operations and increase revenue opportunities. The comprehensive medical and clinical treatment modules allows entire treatment teams to stay up to date in real time. As a result, ease of collaboration improves among treatment teams. Better collaboration allows teams to devote more time to patient care.

    Safety features are also important to providing quality patient care. One such feature is medication inventory management in the SMART Solution. This feature helps to decrease dosing errors. Therefore, patient safety increases. Additionally, this equips teams with the tools needed for DEA audits which may happen at anytime. The Clinic Director Ajbola noted that, “Oversight and accountability is very important to me. SMART gives me that.”

    The centralized billing feature promotes successful revenue cycle management. The billing module includes features such as customizable reports, claims management, and payment due notifications.  All features are compliant with industry standards including ICD-10, DSM-V and HIPAA.

    About

    Established in 1984, The Lennard Clinic provides specialized services for individuals affected by addiction.  As a CARF accredited treatment provider they strive to improve behavioral health outcomes for the people of New Jersey. The Lennard Clinic’s SAMHSA certified services help to reduce illicit drug use and decrease criminal activities. They provide medication assisted treatment individualized treatment, group counseling and other specialized services.

     

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    Spectrum Health Care’s New EHR

    Spectrum-Health-Care-Team-During-SMART-Training-copy SMART is honored to announce that Spectrum Health Care, Inc. has chosen the SMART Solution as their EHR of choice. Our EHR has been implemented in their clinic in Jersey City, NJ. Spectrum Health has been providing outpatient opioid treatment services to the people of Hudson County since 1984. SMART welcomes this CARF-Accredited opioid treatment provider to our family of software customers.

    It was a joy meeting the clinic staff and to learning more about their individual needs and experiences. We worked side-by-side with them to configure the software to their needs. Then we establish system settings to support their workflow and increase efficiency in daily operations. With any implementation, there is a great deal of information to collect, transfer, and protect. And training on any new EHR involves a fair amount of one-on-one guidance. This ensures that the partner’s needs are thoroughly captured and that goals are clearly expressed. Both teams were pleased with the outcome and are excited for the future this new partnership.

    Check out our training photos!

    About Spectrum Health Care, Inc.

    Spectrum Health CareSpectrum Health Care, Inc. is a private, non-profit, CARF accredited agency funded by the New Jersey Department of Human Services, Division of Addiction Services. Located in Jersey City and serving residents of Hudson County, SHC provides a complete range of coordinated opioid treatment services in a professional and dynamic out-patient care setting. Learn more

    ASSMCA Ponce PR EHR installation

    Software Installation in Ponce Puerto Rico

    ponce-pr-install SMART’s Software Division is pleased complete the software installation for the government of Puerto Rico’s “Administración de Servicios de Salud Mental y Contra la Adicción” (ASSMCA). We are excited to welcome them as one of our newest software partners. ASSMCA chose SMART as the preferred EHR vendor for their eight substance use treatment programs that serve approximately 8,000 patients.

    This most recent EHR software installation took place at ASSMCA’s Ponce Puerto Rico treatment location. Our team worked with twenty of ASSMCA’s associates and taught them how to implement a paperless system. SMART’s Software installation automated dispensing and DEA inventory management processes along with providing other paperless clinic features.

    ASSMCA associates were amazing workers. SMART Customer Relations Specialist, Sandy Silva said of the experience, “This was one of my favorite implementations, we overcame language barriers and developed real relationships their medical and administrative teams.” We are pleased to have ASSMCA’s Ponce Puerto Rico location as one of our newest SMART Partners / Customers.

    Like SMART on Facebook and view the full ASSMCA installation album.