SMART EHR Vendor Partners

Medication-assisted substance abuse treatment providers

SMART partners with OTPs to streamline operations and improve patient care. From admissions to dosing, this EHR software enables advanced automation and customizable reports. For example, the automated medication dispensing feature reduces dosing errors. As a result, patients’ safety increases, limiting risk to the agency. Also, SMART’s cloud-based EHR is powered by Amazon Web Services (AWS). This hosting solution is HIPAA compliant and helps providers maintain protected health information. Learn more about our EHR vendor partnerships in the articles below.


 

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Montefiore-Influential-Addiction-Treatment-Conference-in-New-York

Influential Addiction Treatment Conference in New York

Montefiore---Influential-Addiction-Treatment-Conference-in-New-York

Photo credit Montefiore

SMART Management, Inc. is proud to serve as the electronic health record for Montefiore-Einstein Division of Substance Abuse. This remarkable organization recently hosted a day-long addiction treatment conference in New York.  

This gathering – On the Front Lines of the Opioid Epidemic – was for treatment professionals seeking to increase their exposure to information about the latest advancements in the field. Presenters and panelists took an intensive look at the history and future of opioid use disorder, and it’s the effect on the surrounding communities 

Attendees enjoyed knowledge sharing with experts from Montefiore, Einstein, Boston Medical Center, NYU Langone, The Rockefeller University, and New York City Department of Health and Mental Hygiene. Moreover, a panel of patients took part, speaking in detail about their experiences in treatment. Besides the thought-provoking sessions, attendees also participated in naloxone training, received kits, and enjoyed a complimentary lunch while perusing the Montefiore OUD patient art exhibit. 

“We hope that this conference inspires people to really expand treatment…they too can do this..”

Dr. Chinazo Cunningham Montefiore Medical Center, Physician

Celebrating 50 years of addiction treatment, innovations, and recovery 

This addiction treatment conference was also an opportunity to celebrate 50-years of Montefiore, leading the way in addiction treatment, innovations, and discovery. This commitment follows their 135-year tradition of providing exceptional, coordinated, compassionate, and leading-edge healthcare. Rated several times as one of the Best Hospitals by U.S. News, Montefiore applies this standard to every area of care they provide. 

“I wanted to thank everyone who volunteered, participated or attended this conference since it could not have happened without you. For those of you who were not able to attend, we also appreciate your commitment and dedication to working in our clinics and serving our high need patient population.” 

Leon GarfinkelMontefiore, Manager of Information Technology Systems

 

Watch the video recap: http://bronx.news12.com/story/41095367/montefiores-division-of-substance-abuse-looks-forward-in-50year-celebration

 

 

 

 

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Medication Dispensing Software for Opioid Addiction Treatment

CAAA-Team-Medication-Dispensing-Software-for-Opioid-Addiction-Treatment
SMART is now serving Ohio with medication-dispensing software for opioid treatment. Beyond patient dosing, this EHR is a 100% paperless, complete clinic management system. It provides the functionality for admissions, insurance billing, as well as clinical and medical services.
 
Community Action Against Addiction (CAAA) chose SMART to streamline their OTP operations. This nonprofit operates OTP, residential, and outpatient services with a caring and supportive staff. “From the CEO through to the security team, this staff cared about their clients,” shared SMART’s Lead Training Specialist Cassity Asher. “Their number one focus was meeting the need of the client and how SMART would help them reach that objective.” Likewise, helping providers focus on patient care is a priority for SMART. After all, SMART was specifically designed to improve efficiencies at their own network of addiction treatment facilities. Today this mission continues with partners like CAAA.
 

Time-saving systems improve patient care

BillingStaff_ Medication Dispensing Software | Time Saving System Now in Ohio

Charlene (L) and Lera (R), CAAA Billing department

Being totally paperless is essential to maximizing productivity. It saves time and resources by eliminating redundant data entry and storing all data electronically. This helps treatment teams organize, locate, and access patient data more efficiently.

The clinical and medical modules in SMART’s paperless EHR improve team collaboration and patient care. Real-time treatment data means no more wasted time sorting through paper charts. Everyone has real-time access to the most current patient data, which improves patient safety and reduces risk to the clinic.
 
Further improving patient care, SMART’s medication inventory management helps staff decrease dosing errors with “checks and balances” to ensure inventory accuracy. And SMART supports medication dispensing, patient check-in queue, dose verification, along with all DEA reporting. Customizable templates make gathering and saving important information a smooth and reliable process. Each staff member can see what information is required.
 
And the Insurance Billing Module simplifies billing and self-pay account management by minimizing data entry. It also includes reporting capabilities to track and manage finances. During implementation, SMART provides system training, including a thorough review of this module. CAAA’s Billing Specialist, Charlene shared that “The billing trainer was extremely knowledgeable in training the billing department.”
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Addiction Treatment Center Chooses SMART’s Paperless EHR

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Associates of Acadia Gifford

Acadia’s Gifford Street Wellness Center chose the SMART Solution, a 100% paperless EHR, to manage their clinic’s record keeping. They serve the New Bedford area with individualized therapy and opioid treatment services. Their approach allows them to identify the medication and therapeutic interventions needed to provide personalized treatment.

For over 25 years, Medication-Assisted Treatment (MAT) facilities have increased their efficiencies with SMART’s insurance, clinical, medical, dosing, scheduling, and drug testing modules. The clinical and medical features allow teams to collaborate and share patient information securely and in real-time. Moreover, the SMART Solution has automated functions that help guide the treatment team to more informed treatment decisions

Gifford Street Wellness Center chose SMART’s EHR for its 100% paperless functionality and for the level of care provided by support. Clinical Supervisor, James Leverone said “The ease of use with this software is fantastic! Very speedy response times as well.” The team at SMART looks forward to continuing to meet their needs in the future.

About Gifford Street Wellness Center

Gifford Street Wellness Center provides outpatient opioid treatment with medication-assisted care. Medications recommended are based on individual needs. In addition to their therapeutic approach, this clinic uses Methadone and Suboxone/buprenorphine-assisted treatment to aid the patient’s recovery. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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Montefiore Chooses Patient Information Management Software

Staff-of-Montefiore-Unit-III--during-SMART-EHR-patient information management software-Implementation

Montefiore staff during EHR implementation

Montefiore chose The SMART Solution as the patient information management software at two additional substance abuse clinics in the Bronx, NY. Also, referred to as SATP, these two JCAHO Accredited programs provide OTP and chemical dependency services to their community. This nationally recognized medical center has partnered with SMART since 2008, bringing paperless operations to 5 other locations. 

Their 35-year-old methadone treatment program treats over 1,000 patients daily. They also offer primary care services and HIV specialty care, as well as mental health, nutritional, and vocational services. SMART’s EHR equips their teams with paperless features for cash collections, insurance management, appointment scheduling, and medication management.

While onsite, SMART trainers worked closely with their associates as they transitioned to using this EHR for daily operations. Program Director, Arthur Swanson, Ph.D.  said, “I thought the entire training team was knowledgeable and friendly. The data team worked all hours helping us with the conversion.” 

HIPAA Compliant and Efficient Patient Information Management Software

The SMART Solution, a 100% paperless EHR, is composed of many modules that assist addiction treatment professionals in acquiring, analyzing, and protecting a patient’s medical information. These modules include functionality for increasing admissions, streamlining dosing, improving clinical and medical communication, and maximizing revenue. Moreover, SMART’s EHR secures patient information with medical, clinical, and insurance records that are carefully designed and encrypted for HIPAA compliance

Improving the quality of patient care is the primary driver of this EHR. Over 25 years ago it was built to increase efficiencies at President and CEO, David L. Piccoli’s family-owned network of treatment facilities. SMART’s history and experience in delivering opioid treatment services while utilizing their time-tested solution set this EHR apart from the rest. Today, SMART works hand-in-hand with each treatment provider to customize SMART’s system settings to optimize their efficiency. Customer’s needs drive development and inspire continuous improvement this electronic health record software. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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New Digital Health Record, Acadia Maryland

Cumberland Comprehensive Treatment Center Team during EHR implementation

Acadia Healthcare’s Maryland locations now streamline operations with SMART’s EHR Software. They chose the SMART Solution to improve functionality and billing efficiency at their three OTPs. Acadia’s programs incorporate a variety of treatment techniques into several levels of care. This includes medication-assisted treatment with methadone, Suboxone, Subutex, and Vivitrol.

SMART takes a best-fit approach to implement its specialized digital health record. Training is an essential element of this process. SMART’s team of experts work to deliver the right content at the right time. As a result, their detailed training plan outlining the pre-go-live training and go-live training schedules helping to keep both teams on track. Following the Elkton implementation, Nurse Manager, Patricia C. said, “It was wonderful… smooth transition for my Medical Dept. I owe everything to Sandy Silva, our trainer. Sandy was great! Her delivery, knowledge, and personality are outstanding.”

How SMART’s Digital Health Record Improves Efficiency

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Elkton Comprehensive Treatment Center team during EHR implementation

The SMART EHR provides automated solutions to address a wide range of critical business functions. A few examples include Insurance Billing, Admissions, Clinical & Medical Service Delivery, Incident Report Management, and Quality Control reports. Additionally, opioid treatment programs use SMART’s EHR to communicate real-time treatment data, maintain DEA reporting, and ensure regulatory standards are met.

Furthermore, SMART provides:

  • Centralized Billing
  • Unit- and date-based authorizations
  • HIPAA 837 & 835 EDI files
  • Eligibility verification using HIPAA 270/271
  • Diagnosis and CPT coding at the service level

Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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Cornell Scott Implements Digital Medical Records Software

Cornell-Scott-Hill-Health-Center-Team-Implements-Digital-Medical-Records-Software

Cornell Scott Hill Health Center Associates

Cornell Scott Community Health Center implemented the digital medical records software, The SMART Solution. They now use SMART’s EHR to streamline drug testing, dispensing, and inventory management. The drug testing module helps guide treatment decisions. It automates functions with customizable random drug test frequencies, specimen-due notifications, and reports and statistics. Additionally, the medication inventory management module helps to save time, reduce dosing errors, and prepare for DEA audits.

Established in 1968, Cornell Scott serves its community with a wide range of treatment options.  They provide alcohol and drug addiction treatment, and prevention, education, and outreach services to the population of New Haven County. Cornell provides services including counseling, detoxification, and methadone maintenance.

Cornell Scott Hill Health logo

After this EHR implementation, Nurse Erica Conte said the SMART Trainers were “very helpful and concerned about making sure we knew the material and felt comfortable with our set up before they left. Sandy worked diligently to make sure the company as a whole was operating efficiently with the SMART system. Amy was there every step of the way helping and guiding nursing and other staff to properly use the system.” SMART is excited to serve as Cornell Scott’s EHR partner and looks forward to assisting with their future needs.

Digital Medical Records for Clinic Mangement

SMART’s EHR does more than collecting and storing digital medical records. It is a comprehensive clinic management solution for opioid treatment programs domestically and internationally. Also, a highly experienced team of industry, clinical, operational management, and technical experts provide exceptional EHR support services to every customer served.

Furthermore, modules in this EHR helps addiction treatment providers operate at maximum efficiency. Admissions, Dosing, Clinical and Medical, Drug Testing, and Billing Modules increase productivity and promote patient recovery by keeping entire treatment teams up-to-date on patient information. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

 

 

 

Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

EHR Software Implementation, Claymont Comprehensive Treatment Center

Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

Claymont and SMART Staff during EHR Implementation

Claymont Comprehensive Treatment Center‘s EHR implementation of The SMART Solution is complete. Located in Claymont, DE, this Acadia Healthcare-owned, SAMHSA-Certified clinic, serves the community with addiction counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

Claymont chose the SMART Solution for its paperless operations and medical billing. Moreover, SMART’s EHR provides the tools and features to truly maximize efficiency. This specialized cloud-based EHR helps opioid treatment providers communicate real-time treatment data. It also improves response time on claims, ensures regulatory standards are met and includes comprehensive DEA reporting.

EHR Implementation Made Easier

Industry best practices influence SMART’s EHR implementation approach. During this time, the team’s focus is on getting OTP’s up and running quickly. Implementation begins with an assessment call with the treatment provider’s Project Team and SMART’s Assessment Team. Next, SMART assesses business requirements. Then they perform a review of treatment provider workflows and how the SMART modules align and enhance business practices. Following the assessment is the training phase. At this time, SMART provides a detailed training plan outlining the pre-go-live training and go-live schedule. SMART’s best-fit training approach ensures that treatment teams have the tools they need for a successful implementation.

Following their EHR implementation, Claymont Program Director, Jennie said, “I am very pleased with our trainers and the implementation…they have been excellent resources. I wish they could be here longer! Could not have asked for better people to be on-site!”

About SMART

The SMART Solution is a cloud-based EHR designed to improve operational efficiency and increase ROI of substance use treatment facilitiesMedication inventory management in SMART’s EHR helps to reduce dosing errors by facilitating checks and balances. This increases patient safety and limits the risk to the agency. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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Acadia Oregon Implements EHR Paperless Billing and Operations

Acadia Healthcare of Oregon is now using the SMART Solution, a 100% paperless billing, and operations software. Acadia operates 6 CARF Accredited OTP clinics in the state. These locations include Allied Health Services of Portland, Tigard, and Medford, as well as, Willamette Valley Treatment Center. They chose SMART’s EHR for its 100% paperless functionality and ease of use. Additionally, SMART allows them to meet Oregon State Reporting System (MOTS) requirements with fields built into the Fact Sheet. Moreover, MOTS requirements are covered by the new SMARTBridge, which provides a means of securely importing and exporting data.

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Associates of Acadia, Tigard Comprehensive Treatment Center

Industry best practices guide SMART’s EHR implementation approach. The team’s focus is on getting EHR users up and running quickly with a seamless transition. Also, they have a best-fit training approach. A detailed training plan, pre-go-live training, and go-live training schedule keep the teams on track. SMART’s team delivers training in conjunction with the EHR Implementation phase. Acadia Belmont’s Clinical Supervisor Norla said, “The combination of great training skills, communication, the involvement of staff in the training process, sense of humor with common sense made this one of the best training experiences I have had in years.”

A Complete Clinic Management System for Paperless Billing and More

Outsourcing a treatment program’s insurance billing to a third-party traditionally costs more than processing it in-house. SMART’s paperless billing module gives software users the ability to manage the revenue cycle successfully. Beyond Billing, The SMART Solution contains other modules that help increase OTP efficiency. These modules include admissions, dosing, clinic and medical treatment, and drug testing. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.

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Changes to Patient Records Software in NJ

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New Horizon makes an essential move

SMART Management, Inc. serves New Horizons Treatment Services of New Jersey with patient records software for addiction treatment. Recently, this long-time community provider made an essential move from SMART’s legacy on-premise EHR software to SMART’s new cloud-hosted solution. New Horizon provides comprehensive multi-disciplinary outpatient addiction treatment services tailored to individuals’ needs. Services include counseling and medicated-assisted treatment (MAT) such as Vivitrol, Methadone, or Subutex. Following this transition, Billing Coordinator, Neerja L. said that “SMART response time has improved drastically. It seems to be faster, especially while generating reports. Patient activity tracer has two timeframe options, which is really helpful.” 

How is cloud-hosting important?

Many issues can occur when using on-premise solutions to store patient health information. Above all, on-premise patient records software do not have the capabilities to stay current with security and performance. SMART’s cloud-based EHR, powered by Amazon Web Services (AWS) is a secure hosting solution. AWS helps covered entities subject to HIPAA processes, maintain, and store PHI. SMART also employs several extra layers of security that protect data stored in the cloud. SMART’s VPC, dedicated servers, Amazon Aurora, Trend Micro, and Armor security provide exceptional data recovery and virus protection. Learn more

Other benefits of an AWS cloud-hosted solution include efficiency and scalability. Whether you run a network of treatment programs or a private clinic, the ability to grow should be within reach. SMART’s EHR leverages the latest technologies to adjust size and performance with no downtime. Also, you can save on operational costs without the need for the upgrades and updates associated with on-premise solutions. Learn more about SMART’s Cloud-Based EHR Software or get to know SMART’s EHR vendor partners.

New Brunswick Counseling Center Location

Substance Abuse Software Serving New Jersey


New Brunswick Counseling Center LocationSMART’s Substance Abuse Software proudly serves New Jersey opioid treatment provider, New Brunswick Counseling Center. NBCC provides comprehensive, evidence-based, mental health, and substance abuse treatment services. Their caring staff administers outpatient services for prevention, early intervention, and treatment. For instance, through their methadone clinic, NBCC provides individualized assessments and medication-assisted treatment to qualifying individuals. And with SMART’s dosing, dispensing, and inventory modules, NBCC can simplify daily tasks and prepare for DEA audits at any time.

Implementing EHR Software 

New Brunswick Counseling Center Associates

New Brunswick Counseling Center Associates

SMART works closely with addiction treatment providers to coordinate the adoption of SMART’s Substance Abuse Software. For example, when NBCC implemented SMART’s EHR Software, the first goal was to ease them through the initial transition. Their talented group of employees teamed up with SMART to vigilantly transition their operations to electronic and paperless. Each visit is a learning opportunity for both parties. One SMART Customer Service Representative said, “It’s always great to watch early hesitation over something new give way to a feeling of having made the right choice. It’s already clear that SMART Software is going to make their lives easier.” More than one of the staff noted, “Thank you for making me believe in SMART.” Learn more about SMART’s implementation process or get to know more of SMART’s EHR vendor partners.