SMART partners with OTPs to streamline operations and improve patient care. From admissions to dosing, this EHR software enables advanced automation and customizable reports. For example, the automated medication dispensing feature reduces dosing errors. As a result, patients’ safety increases, limiting risk to the agency. Also, SMART’s cloud-based EHR is powered by Amazon Web Services (AWS). This hosting solution is HIPAA compliant and helps providers maintain protected health information. Learn more about our EHR vendor partnerships in the articles below.
SMART Management is proud to serve Hawaii addiction treatment providers with an EHR specifically designed to streamline opioid treatment program workflows. Providers like Ku Aloha Mau dedicate their time to supporting the states efforts to stay ahead of the ongoing epidemic.
In 2019 Hawaii was awarded $2 million in federal grant funds to aid in opioid crisis prevention efforts. This funding helps Hawaii’s Opioid Initiative Action Plan and other proven programs, like those delivering Medication-Assisted Treatment (MAT).
This plan includes action areas such as: modernizing healthcare strategies, improving prescribing practices, enhancing data collection, increasing consumer education and prescription harm management with pharmacy-based strategies, and supporting law enforcement and first responders. “Fortunately, Hawaii has not yet experienced the magnitude of the opioid crisis seen in other parts of the country,” said Gov. David Y. Ige in 2017 after the release of Hawaii’s Opioid Initiative Action Plan. “While emerging issues and concerns in the state are on the rise, we have been given a relatively unique opportunity to proactively respond, prepare, and prevent the crisis from reaching the same magnitude.”
For more information on Medication-Assisted Treatment or to find a treatment provider near you visit SAMHSA. If you are a MAT provider and want to learn about improving efficiencies at your facility, please visit SMART’s Solutions page or get to know other SMART EHR partners.
During the installation, SMART’s Implementation Team was able to meet about 25 members of their staff. New Era employees expressed how thrilled they are that the SMART Solution will help patient record and speed of accessibility. SMART is happy to help make their work-life and communications more efficient than ever. Customer Relations Specialist Sandy Silva said, “I had so much fun working with, and providing software training to the team at New Era. You could see on their faces how much they appreciated the guidance and are how proud they were once they mastered the software. It was an amazing experience.”
More Than An Electronic Health Records System
SMART Solution is a complete clinic management system. It provides advanced clinical automation for opioid treatment programs in substance abuse and behavioral health facilities domestically and internationally. SMART’s treatment delivery experience sets this product apart from other EHRs. Moreover, their clinic-based work experience provides tremendous value for EHR users. This first-hand knowledge them to be agile in meeting partner needs. SMART’s team is the perfect complement of technical and treatment industry experts. The team is comprised of clinical practitioners such as; Program Directors, Administrative Assistants, Billing Specialists, and Clinical Supervisors. Learn more
SMART’s automated medication dispensing system, along with this EHR’s complete clinic management system, is now running at Stockton Medical Group. Their compassionate staff helps individuals struggling with addiction through advocacy, counseling, and medication-assisted treatment (MAT). MAT decreases withdrawal symptoms increases individual stability and reduces the risk of relapse. Recovery inspires the ongoing development of SMART’s EHR. With more than 25 years of experience, this EHR intuitively organizes operations at opioid treatment clinics like Stockton.
Dosing with SMART’s Automated Medication Dispensing System
Managing many treatment programs within one system can be challenging. Accordingly, Stockton is taking on these issues by integrating SMART’s EHR across their six locations. This EHR manages medication inventory, reduces dosing errors, and protects patient safety. Additionally, the reports in SMART’s Medication Inventory Management module simplify critical information. As a result, they can streamline preparation for DEA audits.
Following this EHR implementation, Operations Manager Lianna shared her experience. “I appreciated the friendliness and continued help from the SMART team.” SMART’s implementation team appreciates the importance of a great support system. Many have extensive clinical, operational management, and technical expertise.
About SMART’s EHR
SMART’s Electronic Health Record goes beyond medication dispensing. It is a full clinic management system for opioid treatment programs. This paperless EHR improves productivity by automating other vital processes and reports. These include service scheduling, QA reporting, and test results posting. Moreover, the integrated Insurance Billing Module maximizes revenue and decreases data entry. Learn more about the SMART Solution, our implementation process, or get to know other SMART EHR partners.
SMART, EHR software vendor for opioid treatment programs proudly serves Habit OPCO Treatment Center. Now, apart of CRC Health Group, these Massachusetts-based clinics provide medically supervised methadone and Suboxone (buprenorphine) maintenance treatment. They help individuals working to overcome addiction to or dependence upon heroin or other opioids.
Methadone has been used for decades to treat individuals addicted to heroin and pain medicines. Many treatment providers have found success in treating patients via methadone dosing when combining with counseling and support programs. Habit Opco is a SAMHSA (Substance Abuse and Mental Health Services Administration) Certified addiction treatment provider.
“With the ability to become fully electronic SMART has enabled us to improve communication within the program as well as ease the burden with paperwork. The medical order package has also simplified the need to write multiple orders when providing individual treatment to patients. As far as other departments go, another great feature is that we now have real-time access to multiple disciplines, medical, clinical, and financial. I have used two previous systems and this has been the best by far.”
John Vinitsky, Director of Nursing, Habit OPCO, Inc.
SMART Associates and Partners during Strategy Summit
SMART Management, Inc. considers our partners an essential element of being the best EHR Software for opioid treatment programs. Because of this, in late-September, SMART hosted the 2017 SMART Strategy Summit. The Summit brought together leadership teams from SMART Partners all over the U.S. to collaborate on the evolution of the SMART Solution.
Historically, SMART’s EHR software has been an on-premise solution. Today, it is is a 100% paperless cloud-based tool that does so much more than just patient record keeping. Small clinics and large enterprise organizations rely on the SMART Solution to help streamline operations and provide best in class patient care.
What exactly is SMART doing to be the best EHR software for OTPs?
Partner discussing needs with SMART’s IT Director, Mason Snyder
Listening. We take what we learn from our Partners and work with our Development Teams to integrate their feedback into our electronic health record. The result is a continuously improving technology that grows with the treatment facilities we serve. Following our SMART Strategy Summit in 2013, we set in motion a variety of Partner requests. The request for increased EHR speed is one example.
SMART’s New Cloudproduct addresses the requests to increase EHR speed. Several of this year’s Summit attendees have migrated to the cloud while many others have not. Partners who have migrated thoughtfully shared their experiences with everyone in an open forum. Then SMART’s IT Director, Mason Snyder, followed with a deeper dive into the new SMART infrastructure, discussing the power and benefits of integrating Amazon Web Services (AWS) and Aurora. Companies such as Philips, Netflix, Instagram, and Dropbox, trust these integrated services to increase speed, lower costs, and improve scalability.
SMART’s shift to AWS will afford partners several advantages, most notably:
A highly scalable fully managed database service
Six real-time redundant backups
Immediate access to the latest SMART features
Reduction in equipment cost and maintenance responsibility
Improved reliability, security, and performance with up to 99.99995% up-time
More “Agile” than ever
New cloud calendar sneak peek at SMART Strategy Summit 2017
Another Partner request is for more predictable development timeframes. SMART is focusing on a new method of software development to be more predictable than ever. From here, we can provide more accurate estimates and plan our development to meet the strategic planning goals.
Saying that we listen and incorporate Partner feedback is nice, but how exactly does that work? In one word; Agile. SMART has adopted an Agile development methodology. This is a proven method used by companies like Adobe and GE. It allows our teams to be agile and respond to the continuously changing needs of our Partners. Moreover, Agile is about working smarter and generating more value. Because of this, SMART Partners benefit from an EHR that has greater flexibility and is delivered more predictably.
CEO Alan Oberman at new JBRC methadone maintenance treatment location
SMART’s EHR partner, New Jersey-based addiction treatment provider, John Brooks Recovery Center (JBRC), is improving access to methadone maintenance treatment. Their recent relocation, the opening of 2 new locations, and a new jail-based program represent some of the significant changes that patients can expect moving forward. Alan Oberman, JBRC CEO and long-time recovery advocate, shared that “This project began in 2007, and it is an example of what can be achieved with vision and perseverance.” He went on to say, “I will never forget the faces of our clients when they first walked through the doors. It made it all worth it.”
A Move To Help More Patients
JBRC’s previous facility is a 100-year-old building located in the crowded heart of the Atlantic City tourist district. As they helped more individuals in the community, the facility lacked the space to accommodate everyone in need. Since they serve over 500 clients, patients would have to wait on the sidewalk. Their recent move was the best solution to express appreciation and consideration for patients and the community.
Consolidating Methadone Maintenance Treatment and Other Services
Inside new JBRC location
One new JBRC facility in Pleasantville has combined medication-assisted treatment (MAT), intensive outpatient (IOP), admissions, and administration under one roof. This has already shown improvement in communication and morale among their 70-person staff. Moreover, they are now able to accommodate more individuals in need. This location treats around 600 MAT clients and 115 IOP clients. The other new site, JBRC of Atlantic City, treats 325 MAT and 30 IOP patients. Alan Oberman noted, “We have been able to treat almost two hundred more clients.”
Project Kick Start
New Jersey’s first jail-based methadone maintenance treatment program is Project Kick Start. Atlantic County Jail Warden, Geraldine Cohen, and Alan Oberman worked together for the past five years to start this program. The Division of Mental Health and Addiction Services funded the pilot program. Alan explained in a recent press release that “The timing for the program is just right. We are in the midst of an opioid epidemic that affects approximately 75% of the inmates at the jail. At John Brooks, we had a mobile methadone bus designed for physical examinations and the dispensing of methadone that we were not using plus excess revenue on a State contract .”
SMART Management, Inc. is the creator of The SMART Solution. This cloud-based EHR is designed specifically for Methadone Maintenance Treatment and opioid treatment services. This EHR software provides advanced automation for all treatment workflows, improving operational efficiency, and contributing to maximized revenue. The SMART Solution is built on continuous improvement and has a total focus on customer delight. SMART is proud to partner with John Brooks Recovery Center (JBRC) to streamline paperless clinic operations. Learn more about the SMART Solutionor get to know other SMART EHR partners.
Greene Treatment Center in Carmichaels, PA, is now using the SMART’s paperless health records management system. The SMART Solution is designed for use in every aspect of clinical operations. This newly established facility offers comprehensive outpatient treatment services for individuals with substance use disorders. Their treatment processes include counseling in conjunction with short-term and long-term medication-assisted treatment using methadone. Widely recognized, Methadone maintenance and medication-assisted treatment are the most effective treatment modalities for the effective treatment of opioid addiction.
The SMART Solution handles every facet of clinics from admissions to discharge. Greene Treatment Center chose the SMART Solution for its robust and comprehensive billing and clinical modules. Billing in SMART’s EHR helps clinics maximize their revenue with independent management of their revenue cycle with compliant reporting and notifications. Moreover, this EHR secures patient information with medical, clinical, and insurance records designed and encrypted for HIPAA compliance. Pennsylvania State CARF requirements are built into SMART’s EHR reporting, admissions assessments, and biopsychosocial tool. Also created in accordance with regulations is the scheduling of services such as dose evaluations and counseling.
Greene Treatment Center Program Director Jim said, “We are new to this type of business but found the SMART Software comprehensive. Our on-site trainer was well received by staff and highly capable in helping us use the system…Overall we love the SMART system and the people that worked with us.” SMART’s Lead Training Specialist Denise Howard also shared that her favorite part of this EHR implementation was working with their “smart and energetic” staff. She also noted how nice it was to “work in such a welcoming facility every day.”
About the SMART Solution, a Paperless Health Records Management System
The SMART Solution is a 100% paperless electronic health record for opioid treatment in substance abuse and behavioral health facilities. The SMART Solution provides the functionality to enable, increased admissions, streamlined-dosing, improved team collaboration, and maximized revenue. Learn more about the SMART Solution or get to know other SMART EHR partners.
January 12, 2017 – Recently, the Maine Department of Health and Human Services awarded funds to addiction treatment centers, including Discovery House of Calais and Acadia Hospital of Bangor. This is a triumph for Maine addiction treatment centers. They spent many years defending their very existence.
The Role of Addiction Treatment Centers
Discovery House Program Director, Brent Miller, speaking out in a 2013 Bangor City Council meeting.
Discovery House Program Director, Brent Miller frequently met with community members and state officials. The goal was to increase funding, decrease overdoses, and to correct the stigma associated with addiction and forms of treatment. After countless media interviews, town hall meetings, and organization collaborations, he brought Discovery House to the forefront of the fight. Brent became a voice for patients, families, and even competitor clinics that were facing the challenge of being defunded. As he told The Bangor Daily News, “I think people are starting to understand that opiate addiction treatment is essential to solving the problem and getting a handle on the disease…”
Enough is Enough
Communities nationwide are reluctant when hearing of a methadone clinic opening in their town. The mantra, “not in my backyard,” has become a typical response. However, we know more about the nature of addiction now. Unfortunately, many have learned this through personal tragedy and loss. In 2012, the overdose count reached 163 people in the State of Maine. Enough was enough for Mainers when overdoses in 2016 exceeded 270. Treatment needed to be an effort supported by officials and members of the community alike.
Purpose of the Funds
DHHS funds awarded a total of $2.4 million. The sole purpose is to support medication-assisted treatment programs. This money will not increase the allowable patient count at these treatment programs. However, it will help to fund treatment for low-income and non-insured patients. This is excellent progress toward supporting those already in recovery, and an encouraging sign for those seeking recovery.
Associates of Alliance Medical Services, Johnstown. Photo credit: https://ams-johnstown.pinnacletreatment.com/
As a Center of Excellence, Alliance Medical Services of Pennsylvania was recently awarded $500,000 in state funding from Cambria County. Thanks to this funding, they are poised to treat up to 50 additional patients and participate in the Warm Handoff Program.
Warm Handoff Program Decreasing Overdose
In the fall of 2016, Pennsylvania established the Warm Handoff Program. The aim is to increase interactions between recovery professionals and patients after they have suffered an opiate overdose. Individuals who do not receive follow-up care are more likely to relapse. According to Gary Tennis, Secretary of the Pennsylvania DDAP, “There is a very high risk of a repeat overdose in the period right after a person leaves the emergency room for a drug overdose. Our aim is to avoid that risk by getting the survivor directly to treatment without hitting the street at all.”
The inspiration for the Warm Handoff Program was the life-saving drug Naloxone. After years of seeing lives lost to overdose, police officers were ready for a change. Since Naloxone’s availability in 2014, Pennsylvania police have been able to save 1,600 lives. However, this created another gap in the system of care. Tennis explained that “Many people who would have died are now being saved in the ER, but the protocol there has been to release people once they are stabilized or at most given a card with a referral for treatment.” As the Chairman of the National Alliance for Model State Drug Laws, Tennis and his staff reached out to ER’s to begin development of the new program. From there, recovery advocates and professionals like the staff of Alliance Medical Services were able to start providing more assistance.
About Alliance Medical Services
Alliance Medical Services, a division of Pinnacle Treatment Centers, is an outpatient addiction treatment program located in Johnstown, PA. Their team of trained professionals offers medication-assisted treatment with individual and group therapy. Furthermore, they passionately encourage their patient’s development of healthy and stable living to support their journey to recovery.
Operation HOPE (Heroin Opiate Prevention Effort) of Waterville, ME is slated to commence in January 2017. Waterville Police is partnering with PAARI (Police Assisted Addiction Recovery Initiative), Kennebec Valley Community Action Program, Maine General Health, Healthy Northern Kennebec and Discovery House / Acadia Healthcare to increase the accessibility of treatment. The hope is that it will increase the likelihood that people will seek out treatment.
This treatment-focused program will help those suffering from opioid addiction. It will allow citizens to walk into the police department to seek help with their addiction. And they can do so without fear of arrest if they are willing to enter treatment. Next, they will receive a screening for eligibility and may even be qualified for payment assistance.
Partnering with Discovery House
As one participating Operation HOPE treatment center, Discovery House will work with officials to provide services for affected individuals in the region of Central Maine. After 28 years in operation, this CARF Accredited treatment center is poised to offer the range of services needed to combat the opioid epidemic. They offer counseling, medication maintenance, clinical and medical evaluations, as well as aftercare planning.
According to the CDC, 78 Americans die every day from an opioid overdose. Moreover, in 2015 alone, 272 people died from drug overdoses in Maine. Ideally, early education or diversion programs would be enough to slow this growing problem. However, the reality is that the approach needs to be multifaceted with a strong focus on treatment and recovery.