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New EHR Platform AATOD 2018

New EHR Platform AATOD 2018

Visit-us-at-AATOD-Booth-#313

SMART is showcasing our new EHR platform at the AATOD Conference, March 10-14th in New York City.  Since 1991, our EHR has evolved from an on-premise to a cloud-based software solution. Now, Amazon Web Services (AWS) hosts SMART’s cloud-based EHR. Hundreds of thousands of business, in 190 countries, trust AWS for their hosting needs. This technology helps us deliver our Partners the most powerful EHR solution yet.

Benefits: SMART’s New EHR Platform

New EHR Platform AATOD 2018Our EHR Partners enjoy the enhanced information security in AWS. This includes real-time redundant data backups, network isolation, and data encryption. Another benefit is scalability. This is especially important for large enterprise organizations. The size and performance of their data network adjusts, as they expand, with no downtime. Partners using SMART’s cloud-based EHR also save on operational costs. Such as, equipment upgrades, software updates, and IT resources. And, SMART EHR Partners enjoy the improved efficiency. On AWS, our EHR increases speed and performance and automates key processes.

Make A Date! See Our NEW Real-Time Calendar

SMARTs-Real-time-CalendarThe SMART Team will also showcase the new SMART Calendar. This is a real-time scheduling tool for staff and patient interactions. You can locate available dates and times for many staff members at the same time.  Also, EHR users can set events to repeat using a variety of options. And, patients receive notifications for upcoming events via text message or email. Additionally, enterprise organizations enjoy being able to easily manage events by program location.

Stop by AATOD booth #313, register to win this year’s gift-give-away, and take a tour of this real-time scheduling solution

More on AATOD 2018

AATOD 2018Every eighteen months the AATOD brings together national and international opioid treatment professionals. The conference focus this year is on Advancing & Integrating Specialized Addiction Treatment & Recovery. Presenters and attendees explore the latest in evidence-based treatments, techniques, and collaborative strategies. Learn more

Secures information

Automatic Data Processing Increases Security

The SMARTBridge™ is an automatic data processing module available to cloud-based SMART EHR users. It provides secure and automatic transmission and receipt of medical records, lab results, and financial data. It also allows managers to track activities through a dedicated portal directly accessible from SMART.

Benefits of Automatic Data Processing with SMARTBridge™

SMARTBridge enables automatic data processing_Secures information
Secures information

The SMARTBridge automatically collects and posts information to patient charts, keeping their private information safe. This eliminates the need to manually enter results, saving your time and money.

The module automatically processes inbound Health Level 7 (HL7) messages from other software applications instantly upon receipt. It also generates outbound HL-7 messages to exchange data securely with other applications. The SMARTBridge is HIPAA compliant and only accessible directly by SMART’s IT team. 

Scales to your needs

Scales to your needs

When opening a new clinic, or a network of clinics, scalability of your current technology should be a primary concern. With the SMARTBridge size and performance of your database can be adjusted with no downtime. This keeps all of your clinics running at peak performance and financial efficiency.

Makes billing more predictable

Makes billing more convenientThe SMARTBridge allows you to process your billing per transaction or as fixed monthly amounts. Consistent, repeating revenue improves predictability, helping to further simplifying your processes.

 

New Appointment Scheduling Software for OTPs

New Appointment Scheduling Software for OTPs

New Appointment Scheduling Software for OTPsSMART’s New Calendar is a powerful appointment scheduling software module for staff and patient interactions in opioid treatment programs.  It is available in SMART’s cloud EHR and gives you the ability to easily manage staff, patients, resources, and time.

Many addiction treatment networks organize their programs by location. The new calendar in SMART gives you the ability to manage events by the program. Clinicians can use SMART’s Calendar to schedule group meetings. Administrative staff can schedule pre-admission appointments for patients. And your whole team can use it to schedule internal meetings and see who’s available at a certain time.

Intuitive Appointment Scheduling Software Design

SMART’s VP of Product and Technology Paul Lebeau describes this new calendar module as “intuitive” and “familiar”. “With SMART’s new Calendar, we aim to provide an intuitive, easy-to-use software feature in a familiar, web-based interface while maintaining 100% integration with existing data and other features of the SMART Solution.”

Quote about appointment scheduling software from SMART's VPSMART’s Calendar allows you to set events to repeat using a variety of options. The options available are intuitive for those already familiar with other popular online calendars. For example, a meeting might occur more than once per week or every other week. Some events might occur on the 10th of every month or on the third Thursday. SMART’s Calendar allows you to match whatever scheduling needs you have.

This appointment scheduling software module helps you choose event times that do not conflict with staff schedules.  You can tell who is available for an appointment in real-time.  For example, it prevents you from scheduling a staff member for a meeting when they are not scheduled to work during that time. Likewise, it prevents the user from scheduling an event that will conflict with another event.

Moreover, in a busy clinic setting, it can be difficult to schedule meetings that include multiple staff members. Now, you can automatically locate available dates and times for multiple staff members with one click.  Rather than searching multiple individual’s schedules to find an open time in common, the Calendar automatically finds a time that works for all participants.

    Automate Patient Text Reminders & Schedule Resources

    Another exciting feature is auto email or text message patient appointment reminders. This way, patients don’t need to set a reminder on their phone (or anywhere else). And, if it is an intake appointment, they definitely don’t want to miss it!  This removes both the burden of remembering and the potential for them to forget to set the reminder.

    Finally, you can schedule resources such as audio/visual tools, group therapy supplies, and meeting spaces. This helps operations flow as smoothly as possible ensuring that your resources aren’t accidentally overbooked. Request more information

    HIPAA-Compliant-Cloud-Storage-_SMARTs-EHR-powered-by-AWS

    HIPAA Compliant Cloud Storage for OTPs

    HIPAA-Compliant-Cloud-Storage-_SMARTs-EHR-powered-by-AWSSMART’s new EHR hosting platform features HIPAA compliant cloud storage powered by Amazon Web Services (AWS) to increase efficiency, safely. AWS helps covered entities subject to HIPAA regulations process, maintain, and store protected health information.

    What Can Be Expected from HIPAA Compliant Cloud Storage

    Improves efficiency 

    Amazon Web Service (AWS) offers a broad set of global compute, storage, database, analytics, application, and deployment services. This helps organizations move faster, lower IT costs, and scale applications. Moreover, AWS is a trusted and proven solution used by hundreds of thousands of business, operating in 190 countries. Incorporating this technology has enabled SMART to deliver Partners the most powerful EHR solution yet.

    It also improves the speed and performance of dosing and reports by enabling simultaneous read/write processes to occur across multiple replicated endpoints. Acadia Billing manager Deb R. said “I love the fact that the billing on Monday is incredibly fast. I mean unbelievably! Tasks that usually take 15-20 minutes now take under a minute!” 

    Enhances data protection

    SMART’s new cloud also leverages Amazon Aurora, a database engine that delivers high-performance and reliability with real-time redundant backups and 99.995% uptime. Moreover, recovery from physical storage failures is transparent, and instant failover typically requires less than 30 seconds. Aurora’s storage is fault-tolerant and self-healing. Amazon continuously backs up six copies of your data and replicates them across three availability zones.

    Improves security 

    Amazon Aurora also provides SMART’s EHR users multiple levels of database security. The first level is network isolation using Amazon’s virtual private cloud (VPC). Amazon VPC’s are virtual environments which are protected by access controls and boundaries from other networks in the AWS Cloud. They closely resemble a traditional network that you would operate in your own data center with the benefit of the scalable infrastructure of AWS. Next is encryption-at-rest using keys you create and control through AWS Key Management Services (KMS). Lastly, encryption of data in transit using SSL. On an encrypted Amazon Aurora instance, data in the underlying storage is encrypted as are the automated backups, snapshots, and replicas in the same cluster.

    Increases scalability

    SMART’s shift to the highly-scalable, fully-managed AWS cloud database affords partners several advantages. Such as exclusive access to the latest developments like the SMARTBridge™. It also saves on operational costs by decreasing the need for equipment upgrades, IT resources, and EHR updates.

    New-Electronic-Health-Record-Washington _Tacoma-going-paperless

    New Electronic Health Record Acadia Washington 

    New-Electronic-Health-Record-Washington _Tacoma-going-paperless

    Going paperless in Tacoma

    SMART’s electronic health record is operating at Acadia Healthcare’s four Washington State locations.  These CARF accredited locations provide outpatient addiction treatment with caring individual and group therapy sessions. Patients also receive recovery support with methadone and Suboxone maintenance.

    Acadia chose SMART’s electronic health record for its 100% paperless functionality. This EHR solution is a reliable, secure, and flexible cloud-based paperless software. It improves ease and speed of access to patient records, allowing for increased collaboration amongst treatment team members. Additionally, the billing module helps OTPs maximize revenue by processing insurance billing in-house.  It also enables authorization management, self-pay billing and account management, unit-based fee for service, payment due notifications, and reporting to both cash- and accrual-based accounting.

      Simplifying Electronic Health Record Implementations

      New-Electronic-Health-Record-Acadia-Tacoma-Washington_team-training 

      Team during training session

      Following the Spokane, WA implementation, Office Manager Tami said, This was a fantastic training team, great software, and overall very positive experience.”  This is precisely the reaction SMART’s Team strives for in every implementation of the SMART Solution. Being in business for over 25 years and having operated a network of treatment facilities, SMART knows the challenges that can be faced during implementations. That is why SMART has established a thorough and continuously vetted process to ensure that clinics get up and running quickly and efficiently.

      New-Electronic-Health-Record-Washington_Tacoma_Trainer-

      SMART Trainer Sandy with partner at Acadia Tacoma

      Understanding OTPs. Support Matters!

      Truly understanding the unique operational needs of opioid treatment programs, from one state to the next, requires dedication. This dedication ensures that SMART stays current with Partner’s requirements. Ultimately, their needs drive development and inspire continuous improvement.

      SMART upholds this everchanging understanding by providing:

      • Personalized live and on-call support
      • Dedicated account managers to identify solutions
      • Business domain experts who understand clinical operations

        Learn more about the SMART Solution.

        SMART-Strategy-Summit-Best EHR Software-Partner-Meeting

        Striving to be the best EHR Software for OTPs

        SMART-Strategy-Summit-Best EHR Software-Partner-Meeting

        SMART Associates and Partners during Strategy Summit

        SMART Management, Inc. considers our partners an essential element of being the best EHR Software for opioid treatment programs. Because of this, in late-September, SMART hosted the 2017 SMART Strategy Summit. The Summit brought together leadership teams from SMART Partners all over the U.S. to collaborate on the evolution of the SMART Solution.

        Historically, SMART’s EHR software has been an on-premise solution. Today, it is is a 100% paperless cloud-based tool that does so much more than just patient record keeping. Small clinics and large enterprise organizations rely on the SMART Solution to help streamline operations and provide best in class patient care.

        What exactly is SMART doing to be the best EHR software for OTPs?

        SMART-Strategy-Summit-Striving-to-be-the-Best-EHR-for-OTPs

        Partner discussing needs with SMART’s IT Director, Mason Snyder

        Listening. We take what we learn from our Partners and work with our Development Teams to integrate their feedback into our electronic health record. The result is a continuously improving technology that grows with the treatment facilities we serve. Following our SMART Strategy Summit in 2013, we set in motion a variety of Partner requests. The request for increased EHR speed is one example.

        SMART’s New Cloud product addresses the requests to increase EHR speed. Several of this year’s Summit attendees have migrated to the cloud while many others have not. Partners who have migrated thoughtfully shared their experiences with everyone in an open forum. Then SMART’s IT Director, Mason Snyder, followed with a deeper dive into the new SMART infrastructure, discussing largely the power and benefits of integrating Amazon Web Services (AWS) and Aurora. Companies such as Philips, Netflix, Instagram, and Dropbox, trust these integrated services to increase speed, lower costs and improve scalability.

        SMART’s shift to AWS will afford partners several advantages, most notably:

        • A highly scalable fully managed database service
        • Six real-time redundant backups
        • Immediate access to the latest SMART features
        • Reduction in equipment cost and maintenance responsibility
        • Improved reliability, security, and performance with up to 99.99995% up-time

        More “Agile” than ever

        Presenting-the-new-SMART-calendar_SMART-Strategy-Summit

        New cloud calendar sneak peek at SMART Strategy Summit 2017

        Another Partner request is for more predictable development timeframes. SMART is focusing on a new method of software development to be more predictable than ever. From here, we can provide more accurate estimates and plan our development to meet the strategic planning goals.

        Saying that we listen and incorporate Partner feedback is nice, but how exactly does that work? In one word; Agile. SMART has adopted an Agile development methodology. This is a proven method used by companies like Adobe and GE. It allows our teams to be nimble and respond to the continuously changing needs of our Partners. Moreover, Agile is about working smarter and generating more value. Because of this, SMART Partners benefit from an EHR that has greater flexibility and is delivered in more predictable fashion.

        Interested in learning more? Contact us today

        Cornell-Scott-Hill-Health-Center-Team-During-SMART-EHR-Implemenation

        Cornell Scott Implements Digital Medical Records Software

        Cornell-Scott-Hill-Health-Center-Team-Implements-Digital-Medical-Records-Software

        Cornell Scott Hill Health Center Associates

        March 15, 2017 – Cornell Scott Community Health Center successfully implemented the digital medical records software, The SMART Solution. They now use SMART’s EHR to streamline drug testing, dispensing, and inventory management. The drug testing module helps guide treatment decisions. It automates functions with customizable random drug test frequencies, specimen due notifications, and reports and statistics. Additionally, the medication inventory management module helps to save time, reduce dosing errors and prepare for DEA audits.

        Established in 1968, Cornell Scott serves their community with a wide range of treatment options.  They provide alcohol and drug addiction treatment, and prevention, education, and outreach services to the population of New Haven County. Their services include inpatient and outpatient detoxification, methadone maintenance, and therapy.

        Cornell Scott Hill Health logo

        After this EHR implementation, Nurse Erica Conte said the SMART Trainers were “very helpful and concerned about making sure we knew the material and felt comfortable with our set up before they left. Sandy worked diligently to make sure the company as a whole was operating efficiently with the SMART system. Amy was there every step of the way helping and guiding nursing and other staff to properly use the system.” SMART is excited to serve as Cornell Scott’s EHR partner and looks forward to assisting with their future needs.

        Digital Medical Records for Clinic Mangement

        SMART’s EHR does more than just collect and store digital medical records. It is a comprehensive clinic management solution for opioid treatment programs domestically and internationally. In addition, a highly experienced team of industry, clinical, operational management and technical experts provide exceptional EHR support services to every customer served.

        Furthermore, modules in The SMART Solution help addiction treatment providers operate at maximum efficiency. Admissions, Dosing, Clinical and Medical, Drug Testing and Billing Modules increase productivity and promote patient recovery by keeping entire treatment teams up-to-date on patient information. Learn more

         

         

         

        Glenwood Life logo

        Glenwood Life Chooses SMART’s EHR

        Glenwood Life logoGlenwood Life Counseling Center, which provides compassionate addiction treatment and prevention services, is now partnering with SMART for their EHR needs. They chose SMART for our reputation of great partner service. This partnership also supports their need to to move to a 100% paperless treatment facility. Moreover, our optional billing feature provides them the ability to eliminate the need to outsource their insurance billing.

        SMART provides automated solutions to address the critical business functions of opioid treatment programs. This includes, insurance billing, admissions, clinical and medical service delivery, incident report management, and quality control reports. These EHR capabilities empower treatment providers, like Glenwood Life, to deliver exceptional care with efficiency.

        SMART’s training team recently visited their Baltimore, MD clinic to provide EHR training to their staff. Following the training, Executive Director Lillian Donnard said “Michael (SMART’s Implementation Director) was great both as a SMART trainer and as an inspiring leader.”  CFO Frank Satterfield added that, “Michael seems to know almost everything there is to know about SMART and is able to convey this to the users. He is patient and very direct which we needed. His familiarity with CARF and how to run a program is very helpful. This was an excellent training.”

        About Glenwood Life Counseling Center

        glenwood-life-counseling-facility

        Glenwood Life is a CARF-certified ambulatory opioid-agonist treatment program. This Baltimore Maryland based substance abuse treatment and prevention services organization was established in 1971. They work to medically stabilize their patients allowing them to more readily engage in recovery and rehabilitation processes. It is also their mission to respectfully deliver quality medication assisted treatment to those affected by addiction. Learn more

         

        New EHR Software Customer The Lennard Clinic

        Welcoming New Customer Lennard

        The Lennard Clinic Now on SMART’s EHR Software

        New EHR Software Customer The Lennard ClinicNew Jersey based addiction treatment center, The Lennard Clinic has chosen the SMART Solution as their EHR software of choice. SMART Management, Inc. is partnering with both their Elizabeth and Newark locations to support their opioid treatment efforts.

        The SMART Solution is designed to help improve efficiency, streamline operations and increase revenue opportunities. The comprehensive medical and clinical treatment modules allows entire treatment teams to stay up to date in real time. As a result, ease of collaboration improves among treatment teams. Better collaboration allows teams to devote more time to patient care.

        Safety features are also important to providing quality patient care. One such feature is medication inventory management in the SMART Solution. This feature helps to decrease dosing errors. Therefore, patient safety increases. Additionally, this equips teams with the tools needed for DEA audits which may happen at anytime. The Clinic Director Ajbola noted that, “Oversight and accountability is very important to me. SMART gives me that.”

        The centralized billing feature promotes successful revenue cycle management. The billing module includes features such as customizable reports, claims management, and payment due notifications.  All features are compliant with industry standards including ICD-10, DSM-V and HIPAA.

        About

        Established in 1984, The Lennard Clinic provides specialized services for individuals affected by addiction.  As a CARF accredited treatment provider they strive to improve behavioral health outcomes for the people of New Jersey. The Lennard Clinic’s SAMHSA certified services help to reduce illicit drug use and decrease criminal activities. They provide medication assisted treatment individualized treatment, group counseling and other specialized services.

         

        EHR for Patient Care at AATOD 2016

        EHR for Patient Care at AATOD 2016

        Patient Care at AATOD 2016

        SMART is pleased to announce our return as an exhibitor at the AATOD 2016 Conference in Baltimore, MD. Patient care is this year’s primary focus, “Saving Lives: Access to Improved Health & Recovery”. AATOD brings together thought leaders from across the nation to share their passion for patient care and recovery. As a result, this gathering yields invaluable industry knowledge rarely found all in one place. Learning more about the ever-changing needs of the opioid treatment industry draws us to this conference year after year. Also, we look forward to reuniting with our customers, as well as all treatment providers. Our interactions with attendees directly impacts the evolution of our EHR.

        Supporting Better Patient Care

        EHR for Patient Care at AATOD 2016Last year we saw an influx in new attendees energized to share and learn best practices. This change undoubtedly correlates with the growing opioid epidemic. Our nation’s continuing recovery struggle is what influences continuous development of the SMART Solution.

        Helping providers deliver the best in class patient care is what drives the functionalities we build into our opioid treatment EHR. The carefully designed features of our EHR can help to implement efficiencies across treatment organizations.

        For 25 years SMART Management’s EHR the SMART Solution has helped opioid treatment providers improve collaboration and increase their efficiency. As SMART customer Turning Point of Bermuda said, “Patient files are easily accessible with the press of a button and we are better able to coordinate patient care initiatives.”

        Please stop by booth #307, register to win this year’s gift give away and learn how our EHR can help you improve patient care.

        About AATOD

        The American Association for the Treatment of Opioid Dependence holds this conference every eighteen months. This event brings together national and international opioid treatment professionals for 3 days of knowledge sharing. More specifically, attendees delve into evidence-based clinical practice, current research breakthroughs and organizational developments affecting the future of opioid addiction treatment. Also, AATOD works with federal and state agencies to develop guidelines for improving patient care in the substance abuse treatment field. Learn more and register for the conference.