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New electronic health record system, ACADIA Wisconsin 

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Madison staff with SMART Trainer Kim

SMART’s electronic health record system is now operating at Acadia’s four CARF Accredited treatment centers in Wisconsin.  These clinics are a part of their larger network that provides medically assisted treatment to individuals suffering from addiction.  This includes treatment with Methadone, Buprenorphine, Suboxone, and Vivitrol. Each type of medically assisted treatments is supported by well-rounded therapy sessions provided by their expert staff.

Electronic Health Record System for Organizational Uniformity

Acadia chose SMART’s electronic health record system to support paperless operations, insurance billing, and to create uniformity across their network. For enterprise organizations uniformity is crucial. With SMART’s cloud-based EHR storage of all clinic’s information is in one place. By doing this, establishment of corporate model and forms, services, and reporting is made easy. And, insurance, self-pay account management, and reporting functions are simplified with data-entry-free billing.

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10th Street Team with Trainer Sandy

Simplifying Transitioning – New Electronic Health Record System

Moving to a new EHR can be challenging. Since many of our Training Team members have experience working within clinics, they understand the challenges faced every day. Because of this, they are passionate about making transitioning as hassle-free as possible. Acadia Clinical Supervisor, Quillan, shared that, “The Trainers were very personable, professional, and knowledgeable. We enjoyed working with them, their experience and mastery of the system was evident and their ability to present the information in meaningful and understandable terms was remarkable. We especially appreciate their patience and willingness to work with us individually and walk us thru the steps, in some cases repeatedly, until we were comfortable, and their use of humor as a teaching tool and patience made learning a new system much easier. They were very approachable and were able to answer every question asked of them. Amazing team…”

Learn more about SMART’s EHR for opioid treatment or view the full Wisconsin implementation album.

New EHR Platform AATOD 2018

New EHR Platform AATOD 2018

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SMART is showcasing our new EHR platform at the AATOD Conference, March 10-14th in New York City.  Since 1991, our EHR has evolved from an on-premise to a cloud-based software solution. Now, Amazon Web Services (AWS) hosts SMART’s cloud-based EHR. Hundreds of thousands of business, in 190 countries, trust AWS for their hosting needs. This technology helps us deliver our Partners the most powerful EHR solution yet.

Benefits: SMART’s New EHR Platform

New EHR Platform AATOD 2018Our EHR Partners enjoy the enhanced information security in AWS. This includes real-time redundant data backups, network isolation, and data encryption. Another benefit is scalability. This is especially important for large enterprise organizations. The size and performance of their data network adjusts, as they expand, with no downtime. Partners using SMART’s cloud-based EHR also save on operational costs. Such as, equipment upgrades, software updates, and IT resources. And, SMART EHR Partners enjoy the improved efficiency. On AWS, our EHR increases speed and performance and automates key processes.

Make A Date! See Our NEW Real-Time Calendar

SMARTs-Real-time-CalendarThe SMART Team will also showcase the new SMART Calendar. This is a real-time scheduling tool for staff and patient interactions. You can locate available dates and times for many staff members at the same time.  Also, EHR users can set events to repeat using a variety of options. And, patients receive notifications for upcoming events via text message or email. Additionally, enterprise organizations enjoy being able to easily manage events by program location.

Stop by AATOD booth #313, register to win this year’s gift-give-away, and take a tour of this real-time scheduling solution

More on AATOD 2018

AATOD 2018Every eighteen months the AATOD brings together national and international opioid treatment professionals. The conference focus this year is on Advancing & Integrating Specialized Addiction Treatment & Recovery. Presenters and attendees explore the latest in evidence-based treatments, techniques, and collaborative strategies. Learn more

Secures information

Automatic Data Processing Increases Security

The SMARTBridge™ is an automatic data processing module available to cloud-based SMART EHR users. It provides secure and automatic transmission and receipt of medical records, lab results, and financial data. It also allows managers to track activities through a dedicated portal directly accessible from SMART.

Benefits of Automatic Data Processing with SMARTBridge™

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Secures information

The SMARTBridge automatically collects and posts information to patient charts, keeping their private information safe. This eliminates the need to manually enter results, saving your time and money.

The module automatically processes inbound Health Level 7 (HL7) messages from other software applications instantly upon receipt. It also generates outbound HL-7 messages to exchange data securely with other applications. The SMARTBridge is HIPAA compliant and only accessible directly by SMART’s IT team. 

Scales to your needs

Scales to your needs

When opening a new clinic, or a network of clinics, scalability of your current technology should be a primary concern. With the SMARTBridge size and performance of your database can be adjusted with no downtime. This keeps all of your clinics running at peak performance and financial efficiency.

Makes billing more predictable

Makes billing more convenientThe SMARTBridge allows you to process your billing per transaction or as fixed monthly amounts. Consistent, repeating revenue improves predictability, helping to further simplifying your processes.

 

New Appointment Scheduling Software for OTPs

New Appointment Scheduling Software for OTPs

New Appointment Scheduling Software for OTPsSMART’s New Calendar is a powerful appointment scheduling software module for staff and patient interactions in opioid treatment programs.  It is available in SMART’s cloud EHR and gives you the ability to easily manage staff, patients, resources, and time.

Many addiction treatment networks organize their programs by location. The new calendar in SMART gives you the ability to manage events by the program. Clinicians can use SMART’s Calendar to schedule group meetings. Administrative staff can schedule pre-admission appointments for patients. And your whole team can use it to schedule internal meetings and see who’s available at a certain time.

Intuitive Appointment Scheduling Software Design

SMART’s VP of Product and Technology Paul Lebeau describes this new calendar module as “intuitive” and “familiar”. “With SMART’s new Calendar, we aim to provide an intuitive, easy-to-use software feature in a familiar, web-based interface while maintaining 100% integration with existing data and other features of the SMART Solution.”

Quote about appointment scheduling software from SMART's VPSMART’s Calendar allows you to set events to repeat using a variety of options. The options available are intuitive for those already familiar with other popular online calendars. For example, a meeting might occur more than once per week or every other week. Some events might occur on the 10th of every month or on the third Thursday. SMART’s Calendar allows you to match whatever scheduling needs you have.

This appointment scheduling software module helps you choose event times that do not conflict with staff schedules.  You can tell who is available for an appointment in real-time.  For example, it prevents you from scheduling a staff member for a meeting when they are not scheduled to work during that time. Likewise, it prevents the user from scheduling an event that will conflict with another event.

Moreover, in a busy clinic setting, it can be difficult to schedule meetings that include multiple staff members. Now, you can automatically locate available dates and times for multiple staff members with one click.  Rather than searching multiple individual’s schedules to find an open time in common, the Calendar automatically finds a time that works for all participants.

    Automate Patient Text Reminders & Schedule Resources

    Another exciting feature is auto email or text message patient appointment reminders. This way, patients don’t need to set a reminder on their phone (or anywhere else). And, if it is an intake appointment, they definitely don’t want to miss it!  This removes both the burden of remembering and the potential for them to forget to set the reminder.

    Finally, you can schedule resources such as audio/visual tools, group therapy supplies, and meeting spaces. This helps operations flow as smoothly as possible ensuring that your resources aren’t accidentally overbooked. Request more information

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    New Electronic Health Record Acadia Washington 

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    Going paperless in Tacoma

    SMART’s electronic health record is operating at Acadia Healthcare’s four Washington State locations.  These CARF accredited locations provide outpatient addiction treatment with caring individual and group therapy sessions. Patients also receive recovery support with methadone and Suboxone maintenance.

    Acadia chose SMART’s electronic health record for its 100% paperless functionality. This EHR solution is a reliable, secure, and flexible cloud-based paperless software. It improves ease and speed of access to patient records, allowing for increased collaboration amongst treatment team members. Additionally, the billing module helps OTPs maximize revenue by processing insurance billing in-house.  It also enables authorization management, self-pay billing and account management, unit-based fee for service, payment due notifications, and reporting to both cash- and accrual-based accounting.

      Simplifying Electronic Health Record Implementations

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      Team during training session

      Following the Spokane, WA implementation, Office Manager Tami said, This was a fantastic training team, great software, and overall very positive experience.”  This is precisely the reaction SMART’s Team strives for in every implementation of the SMART Solution. Being in business for over 25 years and having operated a network of treatment facilities, SMART knows the challenges that can be faced during implementations. That is why SMART has established a thorough and continuously vetted process to ensure that clinics get up and running quickly and efficiently.

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      SMART Trainer Sandy with partner at Acadia Tacoma

      Understanding OTPs. Support Matters!

      Truly understanding the unique operational needs of opioid treatment programs, from one state to the next, requires dedication. This dedication ensures that SMART stays current with Partner’s requirements. Ultimately, their needs drive development and inspire continuous improvement.

      SMART upholds this everchanging understanding by providing:

      • Personalized live and on-call support
      • Dedicated account managers to identify solutions
      • Business domain experts who understand clinical operations

        Learn more about the SMART Solution.

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        Striving to be the best EHR Software for OTPs

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        SMART Associates and Partners during Strategy Summit

        SMART Management, Inc. considers our partners an essential element of being the best EHR Software for opioid treatment programs. Because of this, in late-September, SMART hosted the 2017 SMART Strategy Summit. The Summit brought together leadership teams from SMART Partners all over the U.S. to collaborate on the evolution of the SMART Solution.

        Historically, SMART’s EHR software has been an on-premise solution. Today, it is is a 100% paperless cloud-based tool that does so much more than just patient record keeping. Small clinics and large enterprise organizations rely on the SMART Solution to help streamline operations and provide best in class patient care.

        What exactly is SMART doing to be the best EHR software for OTPs?

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        Partner discussing needs with SMART’s IT Director, Mason Snyder

        Listening. We take what we learn from our Partners and work with our Development Teams to integrate their feedback into our electronic health record. The result is a continuously improving technology that grows with the treatment facilities we serve. Following our SMART Strategy Summit in 2013, we set in motion a variety of Partner requests. The request for increased EHR speed is one example.

        SMART’s New Cloud product addresses the requests to increase EHR speed. Several of this year’s Summit attendees have migrated to the cloud while many others have not. Partners who have migrated thoughtfully shared their experiences with everyone in an open forum. Then SMART’s IT Director, Mason Snyder, followed with a deeper dive into the new SMART infrastructure, discussing largely the power and benefits of integrating Amazon Web Services (AWS) and Aurora. Companies such as Philips, Netflix, Instagram, and Dropbox, trust these integrated services to increase speed, lower costs and improve scalability.

        SMART’s shift to AWS will afford partners several advantages, most notably:

        • A highly scalable fully managed database service
        • Six real-time redundant backups
        • Immediate access to the latest SMART features
        • Reduction in equipment cost and maintenance responsibility
        • Improved reliability, security, and performance with up to 99.99995% up-time

        More “Agile” than ever

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        New cloud calendar sneak peek at SMART Strategy Summit 2017

        Another Partner request is for more predictable development timeframes. SMART is focusing on a new method of software development to be more predictable than ever. From here, we can provide more accurate estimates and plan our development to meet the strategic planning goals.

        Saying that we listen and incorporate Partner feedback is nice, but how exactly does that work? In one word; Agile. SMART has adopted an Agile development methodology. This is a proven method used by companies like Adobe and GE. It allows our teams to be nimble and respond to the continuously changing needs of our Partners. Moreover, Agile is about working smarter and generating more value. Because of this, SMART Partners benefit from an EHR that has greater flexibility and is delivered in more predictable fashion.

        Interested in learning more? Contact us today

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        Meaningful Use Is Not Ending. It’s Evolving…

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        Paul LeBeau, SMART’s VP of Product & Technology

        You’ve probably heard that Meaningful Use will be ending in 2016. Meaningful use is not ending and the use of a Certified Health Record will still be required.   Most of the takeaways from the blog posts and news articles don’t tell the whole story. The following should help to give everyone a clear picture of what’s really happening and how it affects your organization.

        Andy Slavitt, the Director of the Centers for Medicare and Medicaid Services (CMS) stated at a January 11th healthcare conference that, “Meaningful Use, as we know it, will be over in 2016.”   “As we know it,” was left out of the headlines and sound bytes.   Those four words indicate that it’s not going away, but rather evolving into something different.

        Until now, providers have been eligible for incentive dollars for purchasing and using a certified electronic health record. Beginning in 2017, it’s expected that Meaningful Use will be based upon the Merit-based Incentive Payment System (MIPS). Simply stated, providers will be incentivized with reimbursement based on outcomes. The new system is going to require use of a certified health record. In fact, the last stage of requirements for certification, ONC 2015, is being finalized now and will be valid through calendar year 2019. The ONC 2014 Certification that SMART is working towards will be valid through the end of 2017.

        On this topic, Paul LeBeau, SMART’s VP of Product & Technology said, “We are staying the course with our pursuit of the ONC 2014 Certificate and looking forward to deploying many of the new software features we’ve built in an ONC Certified product this year.”

        For more information:

        http://blog.cms.gov/2016/01/12/comments-of-cms-acting-administrator-andy-slavitt-at-the-j-p-morgan-annual-health-care-conference-jan-11-2016/

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        ASAP 16th Annual Conference

        ASAP_LogoAre you an addiction treatment professional in New York State? Join us at the ASAP 16th Annual Conference (Alcoholism and Substance Abuse Providers of New York State Association) at the Saratoga Hilton and City Center, Saratoga Springs, NY.

        ASAP is an excellent resource for organizations, groups and individuals that prevent and alleviate the profound personal, social and economic consequences of alcoholism and substance abuse. SMART proudly serves several prominent New York customers including Albert Einstein College of Medicine, Acacia, Greenwich House and Staten Island University Hospital. Working closely as partners, SMART has refined our EHR Software to meet the unique needs of each multi-modality New York Treatment Organization.

        SMART Software is a leader in the state of New York, providing a Certified Paperless Electronic Health Record and Clinic Management Software to organizations providing Behavioral Health, Substance Abuse and Mental Health Treatment Services. Our customized New York Software model allows your team to be efficient when processing and implementing NY billing and clinical documentation requirements.

        utah fall substance abuse conference

        Join us! Utah Fall Substance Abuse Conference 2015

        Utah Fall Substance Abuse Conference BoothOur team is looking forward to meeting you at the 2015 Utah Fall Substance Abuse Conference on September 23rd-25th at the Dixie Convention Center in St. George, Utah.

        SMART Software is a leader in supplying Certified Paperless Electronic Health Record and Clinic Management Software to organizations providing Behavioral Health, Substance Abuse and Mental Health Treatment Services. Our state-by-state customized software model allows your team to be efficient when processing and implementing billing and clinical documentation requirements.

        Stop by our booth, take a tour of SMART and see why many leading treatment providers have chosen our software for all of their EHR needs.

        SMART has proudly served Utah customer Discovery House – The Center for Recovery and Hope for more than 18 years. Working closely as partners, SMART has refined our EHR Software to meet the needs of this unique multi-modality Utah Treatment Organization. Our customized Utah State model allows your team to be efficient when processing and implementing billing and clinical documentation requirements

        About Utah Fall Substance Use Conference

        utahsubstance abuse conference The Utah Fall Substance Abuse Conference continues to be the premier educational and networking event in the Mountain West. Network with your colleagues, as you learn from preeminent national and local leaders in the Substance Abuse field. Learn more….

        SMART EHR at NCAD

        Join us at NCAD

        ncad-groupOur team is looking forward to meeting you at The National Conference on Addiction Disorders ( NCAD ) August 1-4th in St. Louis. Take a tour of SMART and see why leading treatment providers have chosen our software for all of their EHR needs. Stop by #301 to visit with our associates and register to win this year’s gift giveaway!

        We are a leader in supplying Certified Paperless Electronic Health Record and Clinic Management Software to organizations providing Behavioral Health, Substance Abuse and Mental Health Treatment Services. Our state-by-state customized software model allows your team to be efficient when processing and implementing billing and clinical documentation requirements.

        About NCAD

        ncad “The National Conference on Addiction Disorders, along with Behavioral Healthcare Executive Summit, has rapidly established itself as a premier, respected, and trusted national conference that provides a diverse educational curriculum on the prevention, intervention, treatment, and recovery management of addictions that affect various genders, generations, and cultures.”