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SMART EHR Implementation_Automated Medication Dispensing System for OTPs | Arkansas

Automated Medication Dispensing System Manages OTP Inventory | Arkansas

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SMART EHR Implementation_Automated Medication Dispensing System for OTPs | Arkansas

SMART Trainer Cynthia (R) with Stockton Assistant Administrator, Starr (L)

SMART’s automated medication dispensing system, along with this EHR’s complete clinic management system, is now running at Stockton Medical Group.  Their compassionate staff helps individuals struggling with addiction through advocacy, counseling and medication-assisted treatment (MAT). MAT decreases withdrawal symptoms, increases individual stability, and reduces risk of relapse. Recovery inspires the ongoing development of SMART’s EHR. With more than 25 years of experience, this EHR intuitively organizes operations at opioid treatment clinics like Stockton.

Dosing with SMART’s Automated Medication Dispensing System

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Stockton and SMART associates gather for group photo

Managing many treatment programs within one system can be challenging. Accordingly, Stockton is taking on these issues by integrating SMART’s EHR across their six locations. This EHR manages medication inventory, reduces dosing errors, and protects patient safety. Additionally, the reports in SMART’s Medication Inventory Management module simplify key information. As a result, they can streamline preparation for DEA audits.

Following this EHR implementation, Operations Manager Lianna shared her experience. “I appreciated the friendliness and continued help from the SMART team.” SMART’s implementation team appreciates the importance of a great support system. In fact, many have extensive clinical, operational management, and technical expertise.

About SMART’s EHR

SMART’s Electronic Health Record goes beyond medication dispensing. It is a full clinic management system for opioid treatment programs. This paperless EHR improves productivity by automating other key processes and reports. These include service scheduling, QA reporting, and test results posting. Moreover, the integrated Insurance Billing Module maximizes revenue and decreases data entry.  Learn more about SMART’s EHR Solutions.

 

Digital Health Records Upgrade Alaska_SMART EHR for OTPs

Digital Health Records Upgrade Alaska | Smart Management

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Digital Health Records Upgrade Alaska

Training session with SMART

Anchorage Comprehensive Treatment Center upgraded their digital health records. They chose SMART’s EHR for paperless operations and billing efficiency. This digital health records software improves the workflow of opioid treatment programs through automation. Acadia’s doctors, counselors, and nurses provide treatment to individuals affected by addiction. This includes, morphine, prescription pain medications, and heroin. They treat patients with a combination of therapy and medication-assisted treatment.

How This Digital Health Records Software Streamline OTPs

SMART’s EHR helps streamline processes from the first time a patient calls until discharge. For example, it organizes new patient inquiries. This enables a smooth transition from patient screening, to wait-listing, or referral to another agency. And the assessment tool collects all data elements to meet state and modality requirements.

Digital Health Records Upgrade Alaska_SMART EHR for OTPsAdditionally, the integrated billing module simplifies third party billing. Such as, insurance eligibility, drug formularies, billing, payment plans, co-payment, and account management. It also maximizes revenue and decreases data entry. By automating key tasks, clinicians, counselors, and doctors are able to spend more time on what matters most; patient care.

About SMART

SMART is proud to partner with Acadia since 2013 and has been the software of choice, since 1992, for clinics now under their management. As their network of treatment facilities grows, SMART’s EHR grows with them. This complete clinic management system has state-specific modules to satisfy local requirements. SMART’s EHR operates in several countries and 28 states and territories. Learn more

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New electronic health record system, ACADIA Wisconsin 

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Madison staff with SMART Trainer Kim

SMART’s electronic health record system is now operating at Acadia’s four CARF Accredited treatment centers in Wisconsin.  These clinics are a part of their larger network that provides medically assisted treatment to individuals suffering from addiction.  This includes treatment with Methadone, Buprenorphine, Suboxone, and Vivitrol. Each type of medically assisted treatments is supported by well-rounded therapy sessions provided by their expert staff.

Electronic Health Record System for Organizational Uniformity

Acadia chose SMART’s electronic health record system to support paperless operations, insurance billing, and to create uniformity across their network. For enterprise organizations uniformity is crucial. With SMART’s cloud-based EHR storage of all clinic’s information is in one place. By doing this, establishment of corporate model and forms, services, and reporting is made easy. And, insurance, self-pay account management, and reporting functions are simplified with data-entry-free billing.

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10th Street Team with Trainer Sandy

Simplifying Transitioning – New Electronic Health Record System

Moving to a new EHR can be challenging. Since many of our Training Team members have experience working within clinics, they understand the challenges faced every day. Because of this, they are passionate about making transitioning as hassle-free as possible. Acadia Clinical Supervisor, Quillan, shared that, “The Trainers were very personable, professional, and knowledgeable. We enjoyed working with them, their experience and mastery of the system was evident and their ability to present the information in meaningful and understandable terms was remarkable. We especially appreciate their patience and willingness to work with us individually and walk us thru the steps, in some cases repeatedly, until we were comfortable, and their use of humor as a teaching tool and patience made learning a new system much easier. They were very approachable and were able to answer every question asked of them. Amazing team…”

Learn more about SMART’s EHR for opioid treatment or view the full Wisconsin implementation album.

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New Electronic Health Record Acadia Washington 

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Going paperless in Tacoma

SMART’s electronic health record is operating at Acadia Healthcare’s four Washington State locations.  These CARF accredited locations provide outpatient addiction treatment with caring individual and group therapy sessions. Patients also receive recovery support with methadone and Suboxone maintenance.

Acadia chose SMART’s electronic health record for its 100% paperless functionality. This EHR solution is a reliable, secure, and flexible cloud-based paperless software. It improves ease and speed of access to patient records, allowing for increased collaboration amongst treatment team members. Additionally, the billing module helps OTPs maximize revenue by processing insurance billing in-house.  It also enables authorization management, self-pay billing and account management, unit-based fee for service, payment due notifications, and reporting to both cash- and accrual-based accounting.

    Simplifying Electronic Health Record Implementations

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    Team during training session

    Following the Spokane, WA implementation, Office Manager Tami said, “This was a fantastic training team, great software, and overall very positive experience.”  This is precisely the reaction SMART’s Team strives for in every implementation of the SMART Solution. Being in business for over 25 years and having operated a network of treatment facilities, SMART knows the challenges that can be faced during implementations. That is why SMART has established a thorough and continuously vetted process to ensure that clinics get up and running quickly and efficiently.

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    SMART Trainer Sandy with partner at Acadia Tacoma

    Understanding OTPs. Support Matters!

    Truly understanding the unique operational needs of opioid treatment programs, from one state to the next, requires dedication. This dedication ensures that SMART stays current with Partner’s requirements. Ultimately, their needs drive development and inspire continuous improvement.

    SMART upholds this everchanging understanding by providing:

    • Personalized live and on-call support
    • Dedicated account managers to identify solutions
    • Business domain experts who understand clinical operations

      Learn more about the SMART Solution.

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      New Digital Health Record, Acadia Maryland

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      Cumberland Comprehensive Treatment Center Team during EHR implementation

      Fall 2017 marks the beginning of Acadia Healthcare’s switch to a new digital health record software in Maryland. They chose the SMART Solution to improve EHR functionality and billing efficiency at their three Maryland-based OTPs. Acadia’s programs incorporate a variety of treatment techniques into several levels of care. This includes medication-assisted treatment with methadone, Suboxone, Subutex, and Vivitrol.

      SMART takes a best-fit approach to implementing their specialized digital health record. Training is an important element of this process. SMART’s team of experts work to deliver the right content at the right time. As a result, their detailed training plan outlining the pre-go-live training and go-live training schedules helping to keep both teams on track. Following the Elkton implementation, Nurse Manager, Patricia C. said “It was wonderful… smooth transition for my Medical Dept. I owe everything to Sandy Silva, our trainer. Sandy was great! Her delivery, knowledge, and personality are outstanding.”

      How SMART’s Digital Health Record Improves Efficiency

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      Elkton Comprehensive Treatment Center team during EHR implementation

      The SMART EHR provides automated solutions to address a wide-range of critical business functions. A few examples include, Insurance Billing, Admissions, Clinical & Medical Service Delivery, Incident Report Management, and Quality Control reports. Additionally, opioid treatment programs use SMART’s EHR to communicate real-time treatment data, maintain DEA reporting, and ensure regulatory standards are met.

      Furthermore, SMART provides:

      • Centralized Billing
      • Unit- and date-based authorizations
      • HIPAA 837 & 835 EDI files
      • Eligibility verification using HIPAA 270/271
      • Diagnosis and CPT coding at the service level

      Learn more

      Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

      EHR Implementation, Claymont Comprehensive Treatment Center

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      Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

      Claymont and SMART Staff during EHR Implementation

      August 2017 – Claymont Comprehensive Treatment Center recently completed their EHR implementation of The SMART Solution. Located in Claymont, DE, this Acadia Healthcare-owned, SAMHSA-Certified clinic, serves the community with addiction counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

      Claymont chose the SMART Solution for its paperless operations and medical billing. Moreover, SMART’s EHR provides the tools and features to truly maximize efficiency. This specialized cloud-based EHR helps opioid treatment providers communicate real-time treatment data. It also improves response time on claims, ensures regulatory standards are met and includes comprehensive DEA reporting.

      EHR Implementation Made Easier

      Industry best practices influence SMART’s EHR implementation approach. During this time, the team’s focus is on getting OTP’s up and running quickly. Implementation begins with an assessment call with the treatment provider’s Project Team and SMART’s Assessment Team. Next, SMART assesses business requirements. Then they perform a review of treatment provider workflows and how the SMART modules align and enhance business practices. Following the assessment is the training phase. At this time, SMART provides a detailed training plan outlining the pre-go-live training and go-live schedule. SMART’s best-fit training approach ensures that treatment teams have the tools they need for a successful implementation.

      Following their EHR implementation, Claymont Program Director, Jennie said “I am very pleased with our trainers and the implementation…they have been excellent resources. I wish they could be here longer! Could not have asked for better people to be on-site!”

      About SMART

      The SMART Solution is a cloud-based EHR designed to improve operational efficiency and increase ROI of substance use treatment facilities. Medication inventory management in SMART’s EHR helps to reduce dosing errors by facilitating checks and balances. This increases patient’s safety and limits the risk to the agency. Learn more

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      Polaris Chooses EHR Vendor for Paperless Operations

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      June 2017 – Polaris Renewal Services, Inc. completed their transition to the paperless EHR vendor, SMART Management, Inc. Located in Perryopolis, PA, this private SAMHSA-Certified clinic serves the community with counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

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      Nurse Manager, Nikki with SMART Trainer Amy

      Polaris chose the SMART Solution for its 100% paperless operations. SMART Trainer Sandy said  “They were really happy to finally go paperless. Everyone was excited to find out how much time they would actually save.” More than just paperless, SMART’s complete clinic management system increases efficiencies through automation. It automates required services, patient check-in, medication dispensing, and nursing notifications. Furthermore, as a cloud-based tool, this EHR provides access to patient treatment data with ease and security. Medical, clinical, and insurance records carefully designed and encrypted for HIPAA compliance secure patient information.

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      Polaris team during SMART’s EHR Implementation

      Program Director, Valerie commented after their implementation, “The trainers were amazing! They exceeded our expectations. The trainers were professional, extremely knowledgeable, and patient. They addressed every question that we had and explained the training material thoroughly. They made this process such an enjoyable experience and alleviated all concerns of the staff. We can’t say enough good things about the training team.” 

      An EHR Vendor for OTPs

      Some EHR Vendors are able to handle the unique workflow of OTPs but few are built specifically for that purpose. SMART’s EHR streamlines operations in opioid treatment programs with modules designed for opioid treatment workflows.

      Twenty-five years ago, President and CEO David Piccoli, II designed The SMART Solution to improve operational efficiency and increase ROI at his family-owned network of substance use treatment facilities. This EHR continues to evolve as a result of SMART’s extensive clinical experience and tremendous breadth of industry expertise. It is this history and experience in delivering opioid treatment services while utilizing their own time-tested solution that makes this customizable EHR such a great choice. Learn more 

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      Greene’s New Paperless Health Records Management System

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      Greene Treatment Center Associates

      Greene Treatment Center in Carmichaels, PA is now using the SMART’s paperless health records management system. The SMART Solution is designed for use in every aspect of clinical operations. This newly established facility offers comprehensive outpatient treatment services for individuals with substance use disorders. Their treatment processes include counseling in conjunction with short-term and long-term medication-assisted treatment using methadone. Widely recognized, Methadone maintenance and medication-assisted treatment are the most effective treatment modalities for the effective treatment of opioid addiction.

      The SMART Solution handles every facet of clinics from admissions to discharge. Greene Treatment Center chose the SMART Solution for its robust and comprehensive billing and clinical modules. Billing in SMART’s EHR helps clinics maximize their revenue with independent management of their revenue cycle with compliant reporting and notifications. Moreover, this EHR secures patient information with medical, clinical, and insurance records designed and encrypted for HIPAA compliance. Pennsylvania State CARF requirements are built into SMART’s EHR reporting, admissions assessments, and biopsychosocial tool. Also created in compliance with regulations is the scheduling of services such as dose evaluations and counseling.

      Greene Treatment Center Program Director Jim said, “We are new to this type of business but found the SMART Software comprehensive. Our on-site trainer was well received by staff and highly capable in helping us use the system…Overall we love the SMART system and the people that worked with us.”  SMART’s Lead Training Specialist Denise Howard also shared that her favorite part of this EHR implementation was working with their “smart and energetic” staff.  She also noted how nice it was to “work in such a welcoming facility every day.”

      About the SMART Solution, a Paperless Health Records Management System

      The SMART Solution is a 100% paperless electronic health record for opioid treatment in substance abuse and behavioral health facilities. The SMART Solution provides functionality to enable, increased admissions, streamlined-dosing, improved team collaboration, and maximized revenue. Learn more

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      Cornell Scott Implements Digital Medical Records Software

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      Cornell Scott Hill Health Center Associates

      March 15, 2017 – Cornell Scott Community Health Center successfully implemented the digital medical records software, The SMART Solution. They now use SMART’s EHR to streamline drug testing, dispensing, and inventory management. The drug testing module helps guide treatment decisions. It automates functions with customizable random drug test frequencies, specimen due notifications, and reports and statistics. Additionally, the medication inventory management module helps to save time, reduce dosing errors and prepare for DEA audits.

      Established in 1968, Cornell Scott serves their community with a wide range of treatment options.  They provide alcohol and drug addiction treatment, and prevention, education, and outreach services to the population of New Haven County. Their services include inpatient and outpatient detoxification, methadone maintenance, and therapy.

      Cornell Scott Hill Health logo

      After this EHR implementation, Nurse Erica Conte said the SMART Trainers were “very helpful and concerned about making sure we knew the material and felt comfortable with our set up before they left. Sandy worked diligently to make sure the company as a whole was operating efficiently with the SMART system. Amy was there every step of the way helping and guiding nursing and other staff to properly use the system.” SMART is excited to serve as Cornell Scott’s EHR partner and looks forward to assisting with their future needs.

      Digital Medical Records for Clinic Mangement

      SMART’s EHR does more than just collect and store digital medical records. It is a comprehensive clinic management solution for opioid treatment programs domestically and internationally. In addition, a highly experienced team of industry, clinical, operational management and technical experts provide exceptional EHR support services to every customer served.

      Furthermore, modules in The SMART Solution help addiction treatment providers operate at maximum efficiency. Admissions, Dosing, Clinical and Medical, Drug Testing and Billing Modules increase productivity and promote patient recovery by keeping entire treatment teams up-to-date on patient information. Learn more

       

       

       

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      Exhibit at NJAMHAA Annual Conference

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      NJAMHAAThis was SMART Software’s first year exhibiting at the NJAMHAA (New Jersey Association of Mental Health and Addiction Agencies) Annual Conference. This organization is a vital tool for staying on the cutting edge and in-tune with governmental changes, and the behavioral healthcare treatment climate in New Jersey. Michael Carruthers, SMART’s Sales and Implementation Director concurred saying that, “NJAMHAA is proving to be a valuable member organization for SMART. They are an excellent resource for state specific knowledge and resources.”

      SMART is built on partnerships. We proudly serve several prominent New Jersey treatment providers including New Horizon Treatment Services, John Brooks Recovery Center, Habit Opco and our newest partner Urban Treatment Associates. This Conference gives us the opportunity to meet with our customers, key state and local peers, and others who provide services to the treatment community. By attending, SMART is able to develop relationships with other members and a better understand of the direction that New Jersey healthcare is taking.

      After attending, Robert Kornacki SMART’s Development Director noted that, “This Annual Conference was a great success.  SMART enjoyed meeting several attendees including the team from NJ HITECH and representatives Integrity House.”

      Thank you to everyone who visited our booth! And congratulations to Carolann Kane-Cavaiola Deputy Executive Director at Spectrum Health Care winner of our Kindle Fire give-a-way.

      About NJAMHAA

      NJAMHAA is a community based system made up of members that work within the Behavioral Healthcare and Substance Abuse Treatment field. For six years NJAMHAA has been bringing together a variety of agencies and treatment facilities in an effort to provide this invaluable service to the state of New Jersey and to patients regardless of their financial capabilities. For more information on NJAMHAMM please visit www.njamhaa.org