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Acadia-associates_-Addiction-Treatment-Center-Opens-Paperless-Office

Addiction Treatment Center Opens Paperless Office

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Program Director, Kelli Hood (right) with Clinical Supervisor, David Thomas (left)

A new addiction treatment center is now open as a paperless office in Shelbyville, Kentucky. This Acadia clinic uses SMART’s EHR as their complete clinic management system. SMART trainers and Shelbyville associates set-up the clinic’s operational workflow during this implementation. Clinical Supervisor, David Thomas shared his experience with our onsite trainer. “Sandy has been absolutely wonderful!!! I would very much recommend her, and would absolutely work with her again!”

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Lobby at Shelbyville Comprehensive Treatment Center

A Network of Paperless Offices

SMART is proud to partner with Acadia since 2013 and has been the software of choice, since 1992, for clinics now under their management. Our EHR grows with their network as they continue to expand and transition locations. It helps to create consistency across the board by centralizing and storing information in one place. This is particularly beneficial for managing large addiction treatment center networks.

A Powerful Platform

Amazon Web Services (AWS) powers SMART’s new EHR platform. Hundreds of thousands of businesses, operating in 190 countries trust AWS for their operational needs.  This HIPAA compliant cloud storage provides real-time redundant data backups and 99.995% uptime. This protects individual clinics and networks from data loss. And Amazon’s virtual private cloud (VPC) enables network isolation. This allows SMART to isolate portions of partner networks for configuration in specific areas. Learn more about SMART.

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Automated Medication Dispensing System Manages OTP Inventory | Arkansas

SMART EHR Implementation_Automated Medication Dispensing System for OTPs | Arkansas

SMART Trainer Cynthia (R) with Stockton Assistant Administrator, Starr (L)

SMART’s automated medication dispensing system, along with this EHR’s complete clinic management system, is now running at Stockton Medical Group.  Their compassionate staff helps individuals struggling with addiction through advocacy, counseling and medication-assisted treatment (MAT). MAT decreases withdrawal symptoms, increases individual stability, and reduces risk of relapse. Recovery inspires the ongoing development of SMART’s EHR. With more than 25 years of experience, this EHR intuitively organizes operations at opioid treatment clinics like Stockton.

Dosing with SMART’s Automated Medication Dispensing System

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Stockton and SMART associates gather for group photo

Managing many treatment programs within one system can be challenging. Accordingly, Stockton is taking on these issues by integrating SMART’s EHR across their six locations. This EHR manages medication inventory, reduces dosing errors, and protects patient safety. Additionally, the reports in SMART’s Medication Inventory Management module simplify key information. As a result, they can streamline preparation for DEA audits.

Following this EHR implementation, Operations Manager Lianna shared her experience. “I appreciated the friendliness and continued help from the SMART team.” SMART’s implementation team appreciates the importance of a great support system. In fact, many have extensive clinical, operational management, and technical expertise.

About SMART’s EHR

SMART’s Electronic Health Record goes beyond medication dispensing. It is a full clinic management system for opioid treatment programs. This paperless EHR improves productivity by automating other key processes and reports. These include service scheduling, QA reporting, and test results posting. Moreover, the integrated Insurance Billing Module maximizes revenue and decreases data entry.  Learn more about SMART’s EHR Solutions.

 

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New Digital Health Record, Acadia Maryland

Cumberland Comprehensive Treatment Center Team during EHR implementation

Fall 2017 marks the beginning of Acadia Healthcare’s switch to a new digital health record software in Maryland. They chose the SMART Solution to improve EHR functionality and billing efficiency at their three Maryland-based OTPs. Acadia’s programs incorporate a variety of treatment techniques into several levels of care. This includes medication-assisted treatment with methadone, Suboxone, Subutex, and Vivitrol.

SMART takes a best-fit approach to implementing their specialized digital health record. Training is an important element of this process. SMART’s team of experts work to deliver the right content at the right time. As a result, their detailed training plan outlining the pre-go-live training and go-live training schedules helping to keep both teams on track. Following the Elkton implementation, Nurse Manager, Patricia C. said “It was wonderful… smooth transition for my Medical Dept. I owe everything to Sandy Silva, our trainer. Sandy was great! Her delivery, knowledge, and personality are outstanding.”

How SMART’s Digital Health Record Improves Efficiency

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Elkton Comprehensive Treatment Center team during EHR implementation

The SMART EHR provides automated solutions to address a wide-range of critical business functions. A few examples include, Insurance Billing, Admissions, Clinical & Medical Service Delivery, Incident Report Management, and Quality Control reports. Additionally, opioid treatment programs use SMART’s EHR to communicate real-time treatment data, maintain DEA reporting, and ensure regulatory standards are met.

Furthermore, SMART provides:

  • Centralized Billing
  • Unit- and date-based authorizations
  • HIPAA 837 & 835 EDI files
  • Eligibility verification using HIPAA 270/271
  • Diagnosis and CPT coding at the service level

Learn more

Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

EHR Implementation, Claymont Comprehensive Treatment Center

Staff during SMART EHR Implementation, Claymont Comprehensive Treatment Center

Claymont and SMART Staff during EHR Implementation

August 2017 – Claymont Comprehensive Treatment Center recently completed their EHR implementation of The SMART Solution. Located in Claymont, DE, this Acadia Healthcare-owned, SAMHSA-Certified clinic, serves the community with addiction counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

Claymont chose the SMART Solution for its paperless operations and medical billing. Moreover, SMART’s EHR provides the tools and features to truly maximize efficiency. This specialized cloud-based EHR helps opioid treatment providers communicate real-time treatment data. It also improves response time on claims, ensures regulatory standards are met and includes comprehensive DEA reporting.

EHR Implementation Made Easier

Industry best practices influence SMART’s EHR implementation approach. During this time, the team’s focus is on getting OTP’s up and running quickly. Implementation begins with an assessment call with the treatment provider’s Project Team and SMART’s Assessment Team. Next, SMART assesses business requirements. Then they perform a review of treatment provider workflows and how the SMART modules align and enhance business practices. Following the assessment is the training phase. At this time, SMART provides a detailed training plan outlining the pre-go-live training and go-live schedule. SMART’s best-fit training approach ensures that treatment teams have the tools they need for a successful implementation.

Following their EHR implementation, Claymont Program Director, Jennie said “I am very pleased with our trainers and the implementation…they have been excellent resources. I wish they could be here longer! Could not have asked for better people to be on-site!”

About SMART

The SMART Solution is a cloud-based EHR designed to improve operational efficiency and increase ROI of substance use treatment facilitiesMedication inventory management in SMART’s EHR helps to reduce dosing errors by facilitating checks and balances. This increases patient’s safety and limits the risk to the agency. Learn more

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Polaris Chooses EHR Vendor for Paperless Operations

June 2017 – Polaris Renewal Services, Inc. completed their transition to the paperless EHR vendor, SMART Management, Inc. Located in Perryopolis, PA, this private SAMHSA-Certified clinic serves the community with counseling and recovery services.  Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

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Nurse Manager, Nikki with SMART Trainer Amy

Polaris chose the SMART Solution for its 100% paperless operations. SMART Trainer Sandy said  “They were really happy to finally go paperless. Everyone was excited to find out how much time they would actually save.” More than just paperless, SMART’s complete clinic management system increases efficiencies through automation. It automates required services, patient check-in, medication dispensing, and nursing notifications. Furthermore, as a cloud-based tool, this EHR provides access to patient treatment data with ease and security. Medical, clinical, and insurance records carefully designed and encrypted for HIPAA compliance secure patient information.

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Polaris team during SMART’s EHR Implementation

Program Director, Valerie commented after their implementation, “The trainers were amazing! They exceeded our expectations. The trainers were professional, extremely knowledgeable, and patient. They addressed every question that we had and explained the training material thoroughly. They made this process such an enjoyable experience and alleviated all concerns of the staff. We can’t say enough good things about the training team.” 

An EHR Vendor for OTPs

Some EHR Vendors are able to handle the unique workflow of OTPs but few are built specifically for that purpose. SMART’s EHR streamlines operations in opioid treatment programs with modules designed for opioid treatment workflows.

Twenty-five years ago, President and CEO David Piccoli, II designed The SMART Solution to improve operational efficiency and increase ROI at his family-owned network of substance use treatment facilities. This EHR continues to evolve as a result of SMART’s extensive clinical experience and tremendous breadth of industry expertise. It is this history and experience in delivering opioid treatment services while utilizing their own time-tested solution that makes this customizable EHR such a great choice. Learn more 

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Glenwood Life Chooses SMART’s EHR

Glenwood Life logoGlenwood Life Counseling Center, which provides compassionate addiction treatment and prevention services, is now partnering with SMART for their EHR needs. They chose SMART for our reputation of great partner service. This partnership also supports their need to to move to a 100% paperless treatment facility. Moreover, our optional billing feature provides them the ability to eliminate the need to outsource their insurance billing.

SMART provides automated solutions to address the critical business functions of opioid treatment programs. This includes, insurance billing, admissions, clinical and medical service delivery, incident report management, and quality control reports. These EHR capabilities empower treatment providers, like Glenwood Life, to deliver exceptional care with efficiency.

SMART’s training team recently visited their Baltimore, MD clinic to provide EHR training to their staff. Following the training, Executive Director Lillian Donnard said “Michael (SMART’s Implementation Director) was great both as a SMART trainer and as an inspiring leader.”  CFO Frank Satterfield added that, “Michael seems to know almost everything there is to know about SMART and is able to convey this to the users. He is patient and very direct which we needed. His familiarity with CARF and how to run a program is very helpful. This was an excellent training.”

About Glenwood Life Counseling Center

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Glenwood Life is a CARF-certified ambulatory opioid-agonist treatment program. This Baltimore Maryland based substance abuse treatment and prevention services organization was established in 1971. They work to medically stabilize their patients allowing them to more readily engage in recovery and rehabilitation processes. It is also their mission to respectfully deliver quality medication assisted treatment to those affected by addiction. Learn more

 

SMART EHR Software Installation at New Era Rehabilitation Center

New Era Rehabilitation Center’s New Electronic Health Records System

New Era Rehabilitation Center's New Electronic Health Records System

SMART is pleased to announce that New ERA Rehabilitation Center has chosen The SMART Solution as their new electronic health records system. New Era assists individuals and families in recovering from addiction by providing comprehensive addiction treatment services. These services help restore hope and reduced harm caused by substance abuse in Bridgeport and New Haven, CT. New Era selected SMART’s EHR for its solid history of serving substance abuse treatment facilities.

During the installation, SMART’s Implementation Team was able to meet about 25 members of their staff. New Era employees expressed how thrilled they are that the SMART Solution will help patient record and speed of accessibility. SMART is happy to help make their work-life and communications more efficient than ever. Customer Relations Specialist Sandy Silva said, “I had so much fun working with, and providing software training to the team at New Era. You could see on their faces how much they appreciated the guidance and are how proud they were once they mastered the software. It was an amazing experience.”

More Than An Electronic Health Records System

The SMART Solution is a complete clinic management system. It provides advanced clinical automation for opioid treatment programs in substance abuse and behavioral health facilities domestically and internationally. SMART’s treatment delivery experience sets this product apart from other EHRs. Moreover, their clinic-based work experience provides tremendous value EHR users. This first-hand knowledge them to be agile in meeting partner needs. SMART’s team is the perfect complement of technical and treatment industry experts. The team is comprised of clinical practitioners such as; Program Directors, Administrative Assistants, Billing Specialists, and Clinical Supervisors. Learn more

Like SMART on Facebook and view more photos of the EHR installation at New Era.

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Welcoming Our New Partner – Organization For Recovery of New Jersey

 

April 2014, the Software Division is pleased to announce that Organization for Recovery of New Jersey has chosen SMART as their EHR Software vendor for their location in Plainfield, NJ serving  individuals pursuing recovery. They address all life areas, assisting the client in developing their recovery and becoming a more productive members of society. We are very pleased and honored to have Organization For Recovery’s trust and partnership. They selected SMART for our expertise in the field and for the references they received from our customers.>

About Organization for Recovery of New Jersey

organization for recoveryOrganization For Recovery, Inc. was founded in July 1997 as a private, non profit treatment program primarily designed to treat opioid addiction for individuals 18 years and older through medication assisted treatment. Organization For Recovery administers comprehensive, high quality addiction treatment services. They also serve as a community resource preventing, reducing and eliminating harm caused by substance abuse for the surrounding communities.