If you’re an opioid treatment professional, you likely know the benefits of electronic health records. But, you may also know how frustrating an EHR can be if it’s not designed to handle your unique workflows.
Why Addiction Treatment Workflows Matter
In 1991 David Piccoli, II began working as an Administrative Assistant at Discovery House. Soon after he was inspired to increase the clinic’s efficiencies. He thought there must be a better way to manage the facility’s endless flow of patient records, billing, and paperwork. “I just saw it to be very chaotic,” Piccoli recalled. “Nobody had access to information quickly.” But Piccoli wasn’t satisfied with any of the electronic-records products then on the market. The majority of EHR’s focused on just one piece of the business, such as third-party billing or clinic records. “No one ever really combined everything,” he recalled.
So, Piccoli decided to create the EHR he wanted. He partnered with a computer programmer who was also an old family friend, Paul LeBeau. Together, they built a new clinic management software application for Discovery House. The idea was to digitize and automate a facility’s paperwork, from patient dosing and drug testing to scheduling and third-party billing. It worked so well that they formed SMART Management, Inc., to offer the program to other clinics. This EHR, the SMART Solution, was an integral part of making Discovery House such a successful organization.
Streamline clinic operations, bring down expenses & reduce errors
Years later, SMART continues to grow into one of the most highly regarded EHR solutions for OTP’s. This cloud-based EHR is powered by Amazon Web Services (AWS), a world-renowned and trusted hosting solution. AWS is HIPAA compliant, helping covered entities subject to regulations process, maintain, and store protected health information. Learn more about the impact of HIPAA on end-users and EHRs.
With SMART’s EHR, providers have robust automation capabilities to manage an entire clinic’s operations. This software is exclusively for organizations offering opioid treatment and serves addiction treatment providers in 30 states/territories. “We’re what you’d call a one-stop-shop,” said Piccoli. “It’s everything. From the moment a patient calls the facility, we track all the information.” Once a clinic decides to purchase SMART’s EHR, an implementation expert visits the facility to ascertain its requirements. During set-up, SMART reviews settings with treatment programs to ensure they match various kinds of operations.
As the nation continues to deal with the rising cost of health care, electronic medical records are often cited as a way of bringing down expenses while reducing errors and improving care. Not surprisingly, Piccoli is a firm believer in the benefits of tracking patient information electronically. “I don’t understand how anybody can operate without it,” he said.
Other Benefits of Electronic Health Records
Part of what makes this EHR effective, Piccoli said, is that it allows counselors to input patient information directly and those with authorization can also easily access a patient’s complete history at the facility. “One of my big pushes when we developed this, early on, was not to make it a data-entry product – to truly make it a product people would use,” he said. The sensitivity of the information also makes safeguarding privacy a key concern for the company’s programmers. After they log into the system, clinic employees are shown a different window based on their access privileges – so a receptionist sees only the scheduling calendar, while a doctor or a counselor can access full patient records.
Additional benefits include patient-centered design, 100% paperless operations, instant and secure data, live and on-call support, and free updates. Modules in The SMART Solution help to increase admissions, streamline dosing, reduce risk, promote team collaboration, accelerate test results, and maximize revenue. Learn more